Buffalo Wings & Rings
| Address: | 2809 Dixie Hwy, Crestview Hills, KY 41017, USA |
| Phone: | +1 859-331-9464 |
| Site: | buffalowingsandrings.com |
| Rating: | 4 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–10PM |
Location
Photos 100
Reviews 6
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Kevin Gallagher
A shamefully managed location of this franchise, even on Fathers Day. Cynical, millenial wait staff: very poor, sneering attitude and customer attention-- as in none beyond the base necessity. The blue cheese dip was NOT fresh, and came to the table at room temperature, off-color. I know this is abnormal because Ive been to another location in Ohio 10-12 times and the same dip was cold and white every time--- not a warm food poisoning gray. There were a ton of open tables, but on FATHERS DAY a father and his three kids were taken and sat in the back corner a few feet from the mens bathroom door so we could enjoy the smell of urinal cakes and the steady in out flow of patrons and workers using the facilities at a restaraunt. Wings were doused in sauce without my request for them to be, so I couldnt eat them. I also didnt receive an order of fries I placed. We were given eight pieces of paltry looking celery combined on two plates and our street-attitude waitress had the nerve to say "heres enough celery for all (four) of you." She didnt check her ticket to make sure we had received everything, looked at my uneaten food a handful of times and said nothing except "need a box?". She was, however, complaining left and right within our earshot about how little her coworkers care. Isnt that bitterly ironic? By the time my kids were done eating (I never ate dinner there...as the father on Fathers Day) I had grown so disgusted with the appalling treatment and service that I was visibly and audibly crass. But did this server take it as her responsibilty to address my dissatisfaction? Yes. By laying down a check for the FULL order, including my uneaten wings for $12, the $3 fries never received, and the $1.50 in very suspect BC dip. I told her to take the fries off and she was snide about that. She still came back and said "here you go" to hand me a bill for $56. And it was 945 on Fathers Day night and she knew I hadnt eaten. I put 60 in cash down. She came back quickly for the payment of course. Very attentive and concerned then. No surprise. Made change, brought it back, slapped it down on the table, turned and walked two steps away not facing us and said "Happy Fathers Day" with full on sarcasm. Why? Because I was rightfully disgruntled with being treated with complete disrespect from start to finish for no reason at all by the service staff. I mean the service was so bad it went beyond bad, and ventured into a realm of intentional, unwarranted abusive treatment that has me contemplating calling an atty. The dip looked completely unsafe-- possibly recycled...and given to kids to consume...child endangerment...the way I felt as a customer...was like I was being messed aith for showing up at 850 on a Sun night. The place closes at 10, but the staff was openly trying to do closing work at 9:15 in the dining area with additional patrons still coming in after us. Arguably the worst dining experience I ever have received. And Im well travelled and 43 years old. So, apparently mgt at this BWR location preaches "Servers come first. Customers come second." Even on a day like Fathers Day. Take your business elsewhere, folks.
MA
Marshall Cooper
Oct 4th ,2016 Tuesdays night wing night and happy hour special - our terrible expierience! Went to Crestview Hills Kentucky location , ordered $5 onion rings happy hour special , drinks and large order of fries as appetizers , Onion rings - burnt with char marks! Sent back for replacement Fries - like a pile of greasy mashed potatoes ! Sent back for replacement Drinks - arrived but took over a half hour for refills , in the meantime... Ordered wings , first order was 15 wings , requested 7 parmesan garlic boneless , and 8 traditional , and was told this was impossible . Wings "had" to be ordered in quantities of 5,10,15, etc ... Eventually settled for 5 and 10 Also ordered 10 traditional sweet bbq drum style wings . When orders ( including the remakes of onion rings and fries ) arrived , was immediately served celery and blue cheese ( did not order ) . The 10 wings i ordered were over cooked and the parmesan garlic wings had very little sauce . Had to replace the wings , and 10 more wings arrived , ( half wingettes , half drums ) Ice cold french fries and onion rings arrived shortly after and was finally given a refill. Due to the mistakes , the manager offered to remove our drinks from the ticket . When the bill arrived she removed the onion rings appetizer instead. Was charged for the celery and blue cheese at a dollar a plate , even though the celery and blue cheese were never consumed. Overcharging , terrible food , cold food , miserable service , and the waitress constantly staring at us until we paid the bill , and followed us until we did pay! Im certainly never returning to this location , and will be filing a complaint with there manager and coorperate offices. I will be expressing my concerns over the way Caitlyn the floor manager treated us and my family of 4 in this manner .
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Arien Danks
We went for Fathers Day last night and it was awful. We had a 25 minute wait to get a table and there were about 20 open tables the whole time. After placing our order it took us 40 minutes to get our appetizer, and we only got it because we asked another server why it was taking so long. The wings were decent but the garlic parmesean fries we ordered had to be sent back twice and then taken off the bill because they still came out cold and soggy. The server never apologized for anything and was kind of cocky the entire time. A manager never came to our table and there was never an explanation of why things werent right. Big disappointment. The last time I came in October it was horrible as well, I just thought we would give it another shot.
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Maria Combs
Im currently in bed very sick I ate at this restraunt yesterday at around 4 oclock I got the 10 boneless wings barbecue medium sauce with a side of fries and ranch. And now I have food Poisoning from this place I am very unhappy with this place I will never eat hear again and and definitely wont ever ever ever recommend this place to anybody i know. And the service was crap are waiter never came and check on on us it was a white tall young man with no hair. And if you have have food poisoning in now that it is not good its disgusting youre just so very sick. Dont eat here.
AD
Adam Wes
Me and my family went here to eat last night around 8 oclock. It took almost 45 minutes for our food and when arrived it looked as if it had been sitting for a bit. The broccoli was cold, my wifes five wings were very under cooked, and my sons noodles of mac n cheese were dried on the ends which definitely leads me to believe it had been sitting. The kicker was my quesadilla it looked to be fine a little burnt but fine??? Well I have to say I am glad my son didnt want to eat cause I have being puking my guts up since 3am est. it is now 5am and Im still having symptoms.
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kimberly Costigan
Went to this location last weekend and we waited 45 mins for our food. The waitress also gave us our checks so we could fill out a survey so she and her MANGER could win prizes. (all before receiving out meal) most of the food was cold. our waitress was not worried about our table we only had 3 people to our party she was more worried about her bigger tables so we also had to wait 30 mins for her to pick up the check. I will never return to this restaurant
