KWAN & WOK CHINESE FAST FOOD
| Address: | 1702 W Camelback Rd, Phoenix, AZ 85015, USA |
| Phone: | +1 602-246-7442 |
| Site: | kwanwok.com |
| Rating: | 3.8 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 4–9PM |
Location
Photos 27
Reviews 21
CH
Chris Carmon
My wife and i recently made a delivery order with Kwan and Wok, we ordered the Orange Chicken dinner plate and the Low-main lunch plate, was about $25 bucks for the meal and when the delivery guy showed up we payed for the meal and typed nice 20% for the guy, anyways as we went in to eat we opened the the plates to find out they messed up our orders, my wife got her plate and found white rice and noodles, the meal stated fried rice noodles and an egg roll, that was the first issue i then opened my plate to find a completely different meal then what i paid for, i got orange chicken fried rice and an egg roll, i never eat there egg rolls because there discussing my meal was supposed to have Low-Main noodles fried rice and orange chicken. so we decided to call them back and let them know that our order was incorrect and to ask them to correct the mistake well when my wife called she was greeted politely as she started to explain the issue with our order the phone man insisted that we were wrong in what we ordered and as she tried to explain the guy cut her off and hung up on her, i didnt believe my wife when she told me she called and the guy cut her off and hung up on her so i called for myself and as soon as i said the order was wrong the guy got an attitude and cut me off at every word i said so i stopped talking to him for a second and asked to speak to the manager and he told me he was the manager so i said let me talk to your supervisor and he replied "hes not in right now and if he were in you still couldnt talk to him" so i told hime thats no way to treat a paying costumer he said "too bad" and hung up on me, if this is the type of service you expect for low grade food then by all means call em up and place an order the odds are you wont get what you wanted and you wont get them to fix it ether but if your like me and think service is every thing stay away from this place the food sucks the service is crap and the prices are outrageous i hope this review makes it out to the consumer because this place really needs to be shut down.
DR
drea espericueta
me and my boyfriend go there when we want some good fried rice. but the people have nt been mean to me or my boyfriend but, i seen them be mean to other costumer and, also i always here them be rude to the people on the phone ordering or that had order, who is knw calling back. place need a update on everything and people. i would never go there if the were being mean to me but it looks like it will be going soon cuz u not that many people go there any more
KI
Kim Goodman
I am a new customer. The first time I ordered Shrimp with vegetables and everything was just fine. The 2nd time the shrimp wasnt so good. They gave me another order in trade for the bad one. Now because of that, they wont let me order any more shrimp??? Is that admitting to having bad shrimp at times?? So now I cant order no more shrimp, crazy!!! I am disabled and dont drive, Ill have to find another joint to get all my needed food, UGH!!!
PA
Paul S.
This is hands down the best Chinese food Ive found over the last 20 years in the Phoenix area. They do a brisk takeout and delivery business but also have tables inside but with no table service. You get a ton of food for the money and the meat and vegetables have always been quality. They will also make some slightly custom dishes like my favorite, pork and broccoli in garlic sauce.
RH
Rhima Atondo
THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!!!!! RUDE AND NOT CUSTOMER FRIENDLY... THEY USE OLD MEAT DISGUISTING FOOD!!!!!!!! I AM LOCAL RESIDENT AND WOULD RATHER TRAVEL 2 MILES OUT OF MY WAY TO AVOID THIS PLACE.. WEVE PUT UP WITH THEM FOR SO MANY YEARS AND NOW THAT WE CAN LEAVE A REVIEW. I AM TAKING TIME OUT OF MY BUSY DAY TO SHOW HOW BAD THEY ARE NEVER RECOMEND TO ANYONE
JO
jonathan belle
Great food with HEALTHY portions. The service is GREAT, they even stayed open later when I showed up 5 minutes before closing (my first time, I didnt know their hours of operation). They were very nice and didnt complain at all about staying open late to take my order. I would definitely recommend them as a "go-to" Asian EATERY!
JU
Justin P
this place used to be good however, within the past couple years they have slowly decline in their taste of food to the point where you cant eat it... and the inside smells horrible PS... im not an angry customer at one point in the past i would recommend this place to everyone... not anymore!!!!
TR
tracy james
Been eating here for at least twenty years, its realibly decent food and usually super fast. If you are looking for fancy this is not it. My son calls it the wornout looking place with the pretty good food.....and its super affordable the prices havent gone up much in twenty years
AN
Annabelle120216 taylor
I really like the Chinese food here. The staff is friendly. Your food is made to order not already mAde. They offer free items with your purchase. They deliver almost any where if theyre not busy. All around a good place to eat.
BR
Brody Strong
take out is the way to go here..rode bike here almost no place to lock bike to...food is w lot better than I excepted...I will return very soon and recommend to friends family clients :)
MO
Momlife TiredLife
We ate the pork fried rice, the chicken chow mein and the LG Teriyaki chicken. It was all very delicious and flavorful. This was our first time ordering and i will continue to order.
A
A Private User
Cheap, fast and Ive never gotten sick. Yes, its greasy -- its fast food. Yes, its fast -- like literally! Fastest delivery in Phoenix. Food quality? On par with a Panda Express.
A
A Private User
This place is economical. Like most economical chinese fast food, it is on the greasy side. Food tastes decent. Its worth a try. The wontons and crab puffs are avoidable.
KR
Kristen Moore
Food and service is always amazing. Delivered on time. I love this place! Have been ordering from them for the past 2 years and have never been disappointed.
NI
Nichole Hamilton
Best teriyaki chicken and staff was very considerate to my husband as he was very tired from work and offered him a soda..very pleased..
ST
Stevacus Maximus
Very fast delivery, friendly service, hunan beef was a tad bit mushy, moo shu chicken was bangin, veggies where crispy and juicy
RO
Rochelle L. Garcia
Took some food to go and we didnt get enough meat in the House Fried Rice (thumbs down) Plus they charge for spicy oil? Thats new.
AR
Ariana Capilla
I really love there Chow mein . my daughter loves it she calls it spaghetti. The rice is god too. They are always nice. Good food
3
3 Day Blinds
I always love to eat Chinese foods. This place were great and clean. The food taste really good. The staff were friendly.
AI
aileen rosales
I love this place great food and awesome customer service.I live one hour away now and i still come.
A
A Private User
I love kwan and wok I have been ordering there for years never had a problem food is good, and fast
