|Address:||1781 Ritchie Station Ct, Capitol Heights, MD 20743, USA|
|Working:||9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM|
I was loving this club until today Went in to get a bag of dog food. I needed a 55 pound bag of Pedigree. There were no bags on the floor, but there was a palette overhead. After walking around the store and asking three associates for assistance, I was directed to Member Services. The Member Services associate called for someone to render assistance and he received a call back from a female associate basically saying "we aint got no body here to help". Period, no attempt to offer a solution, no nothing, just too damn bad we cant help you. So thanks BJ. It was nice knowing you, but I think Ill go back to the friendly helpfut people at Costco.
Their fresh fruits and vegetables are more expensive than Costco. I like the deli BJs has and it would be nice if Costco had a deli too. But the staff are not friendly as a rule (although Costco has some staff that arent friendly as well, but not as unwelcoming as BJs), I dont find the prices better than Costcos and Im sorry I switched. And while Im commenting, the people who buy gas at BJs are some of the most inconsiderate and downright nasty people around. (this applies to shoppers too)! Im just waiting until my membership expires and then Im going back to Costco! Two more months to go!!
Pleasant shopping experience. The young man introducing us to Kelloggs Special K nourish Bites was promoting the product very professionally and in a friendly manner. He also was able to direct us to the Pet area. We came in today following ourvgasoline purchase. Were were hoping to find dog food without any chicken nor any chicken parts. Our young dog is one of many allergic to chicken. Pls consider stocking such a product. Checkout Line (8 or less) cashier was friendly. Pleasurable shopping experience! Thank you! :)
Went into the Capital Hieghts at 1781 Ritchie Station Court. We wanted to purchase a sample 43in Vivio flatscreen TV. The guy who stated that he was the manager name Willie D was very very disrespectful. My husband was trying to tell him what TV we wanted and he totally ignored him. His demeanor was rude and dismissive. This was my second time in this particular store. I really like the service and prices, but after our encounter with Willie D, I dont think I will be returning. Thank you
Had to get a replacement card because the cashier failed to give it to me and walked away. I go to the customer service desk to be interrogated about where the membership was opened after the 5 years I didnt remember. For the cashier to replace it after 20 minutes of going through nonsense with her. Left with a bad feeling towards the people that work in Capital Heights store. Wish I could give a -0 star.
The Management is horrible, they never want to assist with looking for things in the back, they rush you out the store 5 mins before closing..The supplies are limited, Ive gone to the service desk 4 times requesting them to order Frontline Plus 89-132lbs Dogs which is a product I but every month, but they wont do it, so I have to drive to 27miles away to Alexandria VA just to get it..,
My experience was normal nothing Above and beyond the ice and drink machine was out of order the Eatery was closed down and when we shop we like to get a bite to eat and sit down and have a drink and just chat with each other after weve completed our shopping so we werent able to have our ritual as we normally do when we go to BJs
BJs needs to step its game up. I see lots of cars in the parking lot but very few shoppers. Check out Costco, your competition. We shouldnt have to tear coupons out of your book to use them. You need to sample better and more products. I dont need to taste bread, etc. Please get better, our neighborhood needs you.
Large and replete with many options from food, clothes (which I was surprised that they carried Kenneth Cole!), of course electronics, and other items you made be in the market for. The lines move pretty quickly and the food court serves some of the best hot dogs and pizza I have ever had in a store.
They shloulda had more cashiers available. Anytime around the 1st and the 15th of the month the stores are going to be packed. There is no excuse why I see more workers on the floor restocking and less at the register. This is why I go to other Wholesale stores in better neighborhoods.
Everytime our family visit this store location, they never have enough cashier..lines are as long as can be can! I have stood in line for over 20 minutes to get checked out. Secondly..the food counter never have pizza or food items that you want..Only hotdogs!
Gas lines are descent early on weekends, tire center is usually inexpensive and helpful service but ordering takes a minute, and the main store is clean, nice helpful service and inexpensive but the food selections are smaller and never enough cashiers.
Went in after stopping for fuel and air. Self-service air pump was out of service again, for some reason this happens often at this location. Went into store for two items and found only two cashier lines open. Returned items to the shelves and left.
Bakery out of control called 4 times no answer called back got customer service and they transferred still go no answer as a wait with the phone ringing someone picks up and transfer again no answer what kind of customer service is this
I just love love love this place From everything for myself to every thing for my family great customer service great prices love love love this place Check out the BJs on Ritchie station Road in Capitol Heights Maryland
Four registers open out of 15 on a Saturday evening. All four lines were EXTREMELY long. I will never go to this BJs again and when our membership expires we will NOT renew. Costcos will get all our business!
Thus far ive shopped there twice. Need alittle more selection on food. My main issue was the lack of cashiers. I know your a new location and hopefully will solve the issues before the spring/summer.
This place is incredibly slow. There are always extremely long lines where people have to figure out where to go, there are never enough people working the registers. It is completely unacceptable!
They have the worst customer service from managers in down they act like they are in the streets not friendly and rude I have been with them for two years I will not renew ghetto store
The fruit and vegetables are fresh. The prices are well worth the trip. Definitely will be coming back. I hate going to grocery store so I dont mind shopping where I can buy in bulk.
I have been holding for the deli department for 20 minutes only to have someone come back on the line to say call back in 15 minutes. No thank you will take my business to Sams club
This store barely has whats in the coupon book and the staff are rude and impolite. I would rather drive to Bowie than come here and thus store is 15 minutes away from my home.
The service was good and the lines moved expeditiously. The only thing is that the other customers are so close to you not given a little privacy. (Cards and pin numbers).