Wayback Burgers
| Address: | 1044 Cypress Pkwy, Poinciana, FL 34759, USA |
| Phone: | +1 407-483-8939 |
| Site: | waybackburgers.com |
| Rating: | 4 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM |
Location
Photos 66
Reviews 27
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Zoe Baker
Todays date is July 22, 2015. Before I start my review I would like to note this is not my first entry and I have not received a reply yet. I do not have an image of the Way Back Burger I experienced, but now I wish I did to show higher ups how dirty the restaurant actually was. The costumer service was also very bad. When I walked in to order, there were three young people working and they were unsupervised. When I walked in the female was too busy arguing with the two males about an order and did not attend to us at all until they settled on what the order was. After we ordered, I got my soda cup and walked over to the refreshment station and was very hesitant to fill my cup. The machine and counter was very greasy and there were no lids available in the refreshment station or in the back. The generals seating area was very grimey. I moved tables at least three times to avoid sticky residue on both the tables and chairs. Almost every table was very dirty and not acceptable for anyone to sit at. My shoes were very sticky as well because the floor needed to be swept and mopped! The floor was covered in crumbs, wrappers, leftover fries, and other debris from the restaurant. Although there were only three people working, the employees had way too much down time. I saw one playing with a towel, one leaning against the counter while the other cooked the burgers. If my supervisor was there, I would have been fired and called dead weight. When I finally got up to get my order I realized how dirty their cooking/work area actually was, there was like a film of dirt behind most of the machines and debris from cooking everywhere. The employees had no organization and kept the restaurant in a very poor state. I have never experienced such a dirty Way Back Burger. When I lived in Connecticut, the burgers were delicious, and the restaurants were well kept. I never questioned whether or not I should trust eating a Way Back Burger until I was a costumer at the poinciana location. I wondered if the employees were actually clean since the restaurant they worked in was disgusting.
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Robert Bowling
One of the few establishment in Poinciana worth going to. The staff are friendly (though like everyone they occasionally make mistakes) and the food is of high quality. This is a lunchtime regular for the Wife and I. Weve tried the burgers (excellent), the fried Cod (Good), the fries are great, the onion rings are awesome (though I dont like the sauce they sell for them) and their Chili is much better than Wendys! A great local burger joint to stop at if youre in the area!
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Doug Fleming
We havent been here in over a year due to it being very poorly managed. We decided to give it a shot again and it is MUCH cleaner and the food was as I rembered. We had made complaints in the past to the managing partner and were ignored. It would have been 5 stars if not for the past issues. At least you feet dont stick to the floor anymore.
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Susie Lisle
VERY burnt chicken tenders. Old the oil was dark. No its old! Didnt accept the meal. To get a refund for the meal I had to return the drink I aready drank from. Jose the manager on duty said "sorry, false advertising"!! Really???? DONT WASTE YOUR MONEY! Partner with me said the burger was OK. Fries were cold but burger ok is why one star!
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christine patrone
Way too pricey and quality of food is not to standards. Burger was too crispy, fries were to bland . I ordered 2 kids meals and it came with just fries and a drink most of the staff was disrespectful when trying to order or use a coupon . Will not be coming back to this food chain anymore!! My business will be going else where!!!
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Stef McClain
Just came home to eat our order burgers are bad couldnt taste the burger from the loads of sauces put on it. I waited when I ordered because no one was cooking until some realized they were in the back smoking. Over priced under cooked not good. Need to bring your manager owner to refocus your place and manage it
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Edward Brennan
I dine every week maybe twice at poinciana wayback ,prices are reasonable plus on thursday buy one get one free.where can a family go an beat the price 6.99 for two double burgers,never seen problems with cleanliness, great restaurant and great prices.on buy one get one nite place is mobbed.
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Quashana Henry
When I originally ate here it was amazing but I guess Ive here too much. The burgers are good but the more I ate at Wayback, the more I seen the quality slip. I love shakes and I was told that the shake machine was broken which contributed to my shake being like soup.
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T Dowling
GREAT JUICY BURGERS; YUMMY SHAKES. Jakes Wayback Burgers serves up old fashioned handmade burgers, fresh (not frozen) fries and tasty shakes. One complaint: they periodically have run out of milk or cups and we could not order a shake. Thats very disappointing!
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Jorhan Cruz
The food is delectable and is a very nice change of pace from the normal fast food burger joints. I personally recommend the Cheesy Burger. The portions of fries are great too and from what Ive seen the restaurant is pretty clean. Stop by and check it out!
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Izzy Cee
THE BURGER WAS TOO GREASY AND OVER PRICED. THE BURGER DOES NOT COME WITH FRIES OR DRINK. GO TO STEAK AND SHAKE, BURGERS TASTE BETTER AND ITS CHEAPER COMES WITH FRIES AND WILL SAVE YOU A LOT OF $$$.
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Steph Reed
We ate here a few times when it first opened and enjoyed the burgers but the milkshakes, regardless of the flavor, always had a weird, unpleasant aftertaste to me. We havent been back recently.
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William Karczewski
A little on the pricey side for a family of five, BUT the food was very good. Friendly staff, brought the food to the table. Thumbs up from all. Only thing from getting 5 stars was cost.
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Kimberly Dejesus
Stopped on for the first time for lunch with my husband. My husband had the philly burger and a shake... Both were really good. Nice atmosphere friendly workers.. Would recommend!
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Orlando Hernandez
Excelente lugar variedad de menú, excelente servicio y precios moderados
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Bryan Rambaran
I thought the food was great. The staff was very friendly but they seemed to need help. The dining room needed some attention but the food and the service made up for it.
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R David Chambers
Always get an excellent burger here ... the fried mac n cheese bites were quite nice as well ... casual atmosphere, not too fast, but worth the wait ...
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Keila D Almeida
Save yourself some money and a bad experience. I will never return to this place not even for free. Bad service and bad food.
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Raylene Pruitt
Very good burger place.Awesome costumer service.Had my food out fast and hot.I come here Everytime Im in the area.
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Harry Henry Gebel
Just as good as I remember from when it was in Newark and just one little store. But whats up with the name?
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Josh G. Johnson
Great burgers and fast friendly staff. Couldnt have asked for a better first Wayback experience.
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Crystal Myers
Very good food. Yes a little pricy, but we still enjoyed eating here. We would go back again.
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Julio Diaz, II
Made to order burgers are some of the best Ive had for this price. Terrific value.
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Gio Orozco
Good burgers! Quality ingredients! Really friendly staff!definitely worth trying!
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Brian Felix
Great food. A little expensive if you want a combo. Very unique ambiance.
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Rebecca Norris
I got my order to go,the burgers are pretty good to say the least
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A Private User
why doesnt your corporate office respond to customer complaints?
