Pizza Hut
| Address: | 1000 Belvedere Dr, Lebanon, OH 45036, USA |
| Phone: | +1 513-932-1759 |
| Site: | pizzahut.com |
| Rating: | 2.4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–12AM 11AM–12AM 12–10PM |
Location
Photos 7
Reviews 8
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Jeremy Stewart
My wife and I ordered from here about a week ago. We ordered online and after learning of the $2.25 delivery charge, we decided to pick the order up. Our pick up time was 9:35. My wife arrived at the window at about 9:40. The cashier came to the window, collected the money and told her it would be a few minutes. it would soon become apparent that our order Had not even been started. She waited until about 9:55 until asking what was going on. Saying this is ridiculous. My pick up time was9:35. One of the employees started yelling back to another that he wished customers would stop coming to the window complaining and iinstead ask what they can do to help. My wife became angry when she heard this and asked for a manager. Another employee then came to the window and offered a drink for her wait. She declined and said she just wants her food. The employee stuck his head out the window and said " ooh you got some kitty kat in you baby" to which my wife responded with some choice words. At about 10:12, some 30 plus minutes after our pick up time, she got the food. When she got home, the breadsticks were cold and rock hard. The wings had been drowned in salt. Yes, my hot wings tasted like straight salt. I will never return to pizza hut. You guys have lost a customer for life and are lucky we arent the kind of people that sue over silly things like sexual harassment. To be fair, the manager the next day replaced our order and the food quality was better. There are at least six other pizza places in lebanon. So goodbye pizza hut.
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josh jones
Our family usually chooses pizza hut because there medium pizza with extra cheese is awesome and fairly cheap. we dig it. Not today. ordered at 242, pizza was suppose to be delivered at 317. well at 355 the driver, who is cool, its always the same guy, apologized for the lateness - and told me he was the only driver, had to take 4 deliveries at once, and said if they are cold, call the store and they will give you a credit. his words. So the pizzas are cold, I call and The Manager( Melody?) is like super confrontational and rude. says I can have a 10 dollar credit. I got mad , and said you know what , Ill just bring you the pizzas back. took them to the store, Again she was just super pissy, you know when you first meet someone and you just can tell theyre about to be a dick? well thats whats up. bottom line, if you say the damned pizza will be there in a half hour, cool. an hour, cool. whatever, give an accurate timeframe and when it gets here have it hot. get an oven car. but most of all, dont be a dick to me because you provided bad customer service. after that I drove down the street and got 2 pizzas at lil Caesars for 10 dollars. and me and my kids finally,got lunch.
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Angi Baker
IM DONE!!!! Ive had 2 deal w that witch and im bein nice of a manager Melody 1 2 many times! She is always rude needs 2 take a few classes on how 2 treat customers! Tongt was IT! I called at 650p for delivery grl said 45 mins (even if app says Tues arent busy). At 750p i callf and asked where my order was she said that the only driver (which has been the case 4 many mnths) lft 5 mins ago. I live 1.3 miles from the store. At 823p he gets here. The food containers were cold! I told him 2 take it back! I called the store of course Melody was there. I asked if theyd remake order if id get it in the nxt 25 mins. She told me NO it would b another hour and half. So she said she would cancel the order. I said ok what bout my card. She proceeds, not nicely 2 explain their process. Ok fine! Mayb Melody needs 2 get off her doughy butt find staff get a nicer attitude take care of the pissed off customers 1st or FIND A NEW JOB! At 835p i called Papa Johns at 855p my food arrived hot perfect w great attitude!!! I wasnt even done typin this! Thanks for savin the ngt Papa!
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A Private User
I went today to enjoy the buffet with my child, as I walked into the door it said "kids eat free Mon-Fri all summer long!" That was pretty cool. As I walk into the door I was told to seat my self seeing that they was not very busy. We go to get food and there is one slice of pizza and a whole desert pizza with some pasta bake. I give the pizza to my son as every good parent should and I would sit and wait for some fresh pizza. I tried the baked pasta and it was ice cold under a heat lamp. My son tells me that his pizza is hard. We wait and wait for more pizza and as time went by the pizza did not only cinna sticks and bread sticks. No pizza. Oh wait here comes the pizza...its a delux how many six year old kids eat delux not many we waited a bit longer and no cheese pizza or pep came out. This was at NOON this place sucks do not even attempt there buffet
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A Private User
We called to order a pizza and some wings. The wings were $0.50 apiece, making 2 10 piece orders $10.00. We werent charged the coupon rate. The card was charged and the pizza and wings were delivered, and I realized the error on the receipt. I asked for the difference, and the manager at the store said that was no problem and called me. I didnt have my card in front of me, and asked if I could call right back (keep in mind that the card has already been charged). The manager said that she was trying to run a business and couldnt wait for a call back, and that she would send a driver over to retrieve the pizza and wings. We let her, and asked to be refunded the full amount. She had no problem doing this, but the $4.89 from the coupon required the card number again. Never again!
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Matthew Marnocha
I ordered a veggie lovers pizza online using their app, only to realize about 20 mins after I placedy order that I had forgotten to specify to hold the olives (I hate olives). I called into the store hoping to catch the order before they made it, but unfortunately it was coming out of the oven when I called. I told the manager (who answered the phone) that it was my mistake and Id still take the pizza, but he insisted that they would make the pizza again (minus the olives) free of charge. How cool is that!!!! Very nice folks over there.
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Gina Melton
Went to order a pizza through window, waited about 20 minutes for service, not one single worker even attempted to come give me service, insted they just glanced over at me and continued walking around, talking on their phone and standing. I pulled away, returned again and got the same thing, for my final attempt to get service i yelled in the window, one of the employees came up and asked me what I wanted but then just walked away not even listening to me.....Please get some good service here. This place is terrible.
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Theresa Gabe
This is the worst pizza hut we have been to!! Dirty bathroom, waitress is horrible, just told us her son has poison ivy and laughed about it, got here 8 pm and it did not get our pizza or pop till 9 pm thats no joke, this place sucks, I have called the corporate office and looks like nothing wrong as done, we say something to the cashier and she turns her head says this is our manager he looks up and puts his head down, does not even say a word,
