Pizza Hut
| Address: | 43443 Grand River Ave Suite 220, Novi, MI 48375, USA |
| Phone: | +1 248-348-4600 |
| Site: | pizzahut.com |
| Rating: | 3.3 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 40
Reviews 17
BI
Bill Davis
A warning from a 2/5/16 order. Beyond comprehension how this Pizza Hut is still open. Incompetent store management. Customer service that is deplorable and worse than McDonalds. A 1.5 hour wait to make a pizza; stated their cutting station got behind and then they burnt several orders. Initially offered a credit that evening; I went back the next day and told them about my wifes ordeal there the previous night. Manager was like, O.K. , stuff happens and we were just busy.Youre kidding right, this is your business model? This is what the public is to expect when ordering from this out of the box thinking establishment. I mean, yea, burn the customers pizzas, then tell them you are correcting the problem only to turn it into a 1.5 hour ordeal. Then, only compensate with a credit for a next order thinking after this ordeal, why would they be crazy enough to come back? Two Which is exactly why I went back to discuss with the very "Store Manager" who believes that nothing is wrong and that this is normal business operations. It was just busy after all. Really, and the lady next to my wife was quite angry. Then when the food gets home, the cheese crap is falling off the pizza (this was also burnt-great job folks-must be proud), the pepp pizza was dried up and falling apart and looked like they took various slices and filled them in with next slices. I cant make this stuff up. This manager in no way should be running this place. When I wanted the contact number for higher I was told I could not be given that number and that they would provide my number to them. I told them I would contact Pizza Hut Corporate but again the store manager who was just so kind (sarcasm) told me that this is Canadian franchise and basically good luck and no contact numbers-didnt know where. This place should be going under soon and I can only hope so as to what seems unavoidable in screwing over the good people that order from this sorry excuse for a pizza place. I took a chance after a 1/2 year and having an incomplete order last summer. But you know, for the price and better pizza (which better pizza can be bought from your grocers frozen food aisle), I will try others. For 2 burnt, nasty tasting pizza and 2 orders of dried up breadsticks for almost $40, I think even Buddys pizza I could cheaper (and faster). Go away Pizza Hut....and fast. I did get my money back, but they never should have charged anyways.
NA
Nala Pupsmell
This pizza Hut is great and makes dank ass pizza! The manager is always friendly and takes care of me. I dont understand all the bad reviews! These people must be complete idiots because Ive never had a bad experience ever! Seriously let the pizza speak for itself, its dope!
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L Shanahan
We go to this Pizza Hut every time we want pizza. We love the pan pizza and the stuffed crust. They have really good breadsticks too. We have never had any problems with their pizza and it is not some crappy pizza where you take one bite and all the cheese falls off.
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A Private User
I have ordered twice from this location and they never made the pizza. They took my money and I waited with no pizza. They finally admitted the pizzas were never made and had to refund my money. Make sure you get the pizza before you pay or just go to jets.
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Alyssa
Im seeing some posts claiming that they had bad customer service, but mine was far beyond what I had expected. Maybe they got a new manager but I have never been treated so well at a pizza place in my life
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Tropical Adventure
Allison rung my order up and she was extremely rude to me. She laughed at me in a very condescending way. I did not appreciate it and I will not be returning to this location.
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Desiree Daniels
Yuck! Pizza Hut pan pizzas are my absolute favorite, but I just ordered one today and it was so gross! It tasted like the ingredients they used were old or something.
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A Private User
Beware! There is no Pizza Hut at this location. Adding this extra sentence to my review because Google requires a review with at least 100 characters.
EI
eileen W
For some reason, this Pizza Hut no longer delivers to downtown Northville even though we are only one mile away. They will lose a lot of business ...
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Klarrisa Kinzinger
The Pizza Hut is on Novi Road. It is south of 9 mile, in the Oakpoint Plaza. As of now, the Google map leads you to a subdivision.
JY
Jye English
Clean, employees were very accommodating to add items to order as needed.
KA
Kayla Marquardt
burned the heck out of my tomatoes. wasnt that great.
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Puraj Patel
Very nice owner. Quick service. Great pizza!
ER
Eric Arnold
My orders are always correct and on time.
AY
aye betten
They have pizza buffet there?
LA
Latalia Warren
Fast and friendly service
KY
Kyle Gardner
Good pizza
