IHOP
| Address: | 8112 Ritchie Hwy, Pasadena, MD 21122, USA |
| Phone: | +1 410-793-5031 |
| Site: | restaurants.ihop.com |
| Rating: | 3.8 |
| Working: | 7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM Open 24 hours Open 24 hours 7AM–12AM |
Location
Photos 100
Reviews 5
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Richard Legendre
We went to this brand new IHOP and were quite happy. The food is typical IHOP, so you either like it or hate it. Obviously their specialty is breakfast and especially pancakes and they serve breakfast all day! The breakfasts are awesome, especially the pancakes. The lunch and dinner, well they are what youd expect from IHOP. The lunch/dinner are good enough, but clearly IHOP shines for breakfast. This brand new IHOP is like no IHOP in the area. First its in a strip mall rather than a stand alone. But when you walk in, wow, it has a modern sleek look. No outdated diner look here. But you still have the syrup choices at your table and the coffee carafe at your table like the regular IHOP. Its also much larger on the inside than it looks on the outside. This shopping center is quite popular and has very little parking. Pats Select is right next door and is popular, Kick Connection is also popular located a few store fronts down. So parking is an issue, but you can park in the back, as the IHOP as a rear entrance, so check there if you cant find parking in the front. When we went it was empty, they had three servers, a manager and just as many seated tables. The servers did everything right; they came out, took our drink order, brought our drinks and took our food order. Came out and bright our food, took a little long, but not bad. A few minutes later she came to check on us, with the food attention I said we were good, even though my drink was half done. But then, since all the boxes were checked and no other tables to serve, she stayed in the back and out of sight. By the time another table for her came, she was helping them and didnt notice or entry cups and we could flag her down until two of us were dinner or meals. Ive we asked we got the refill quickly. It seems that its a training issue, yes dont prayer the customer, but walk by the eyeball drinks and bring new ones when needed. Be visible if needed. Other than the lung wait for a refill, service was good. Overall Im happy with this IHOP. Much better experience than my last one at the Glen Burnie location. I will certainly be back!
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Terrance Cummings
If it was up to me I wouldnt click any stars at all. My girlfriend also known as my wife to be decided she wanted to take me to breakfast. We decided to go to IHOP which was in the area. Ironically, Ive always loved IHOP being it was my first paying job ever. Long story short, we arrived and were seated as expected. As we sat and waited, 20 minutes had already went by and I decided to waive down a server. Finally the host comes up to us and informed us that know one wanted to take our table. As the host she shouldnt be waiting tables due to workers compensation laws. But thats beside the point. None of the other servers were that busy to where we couldnt of been served. AGAIN, my first job was a server at IHOP so I know the drill. Finally the host takes our order. Its been 45 min already. As our order was being taken another party next to us came in. He received his food in no less than 15 min. We are already an hour in. The server in our section had a party of 6 and they were well taken cared of. She passed by us numerous times and even looked like she may have whispered "SORRY" to us. The other servers just looked at us while we waited. Finally we asked where our food was and the host told us 10 more min. After another 20 min went by we were fed up. The pet peeve I have in life is HORRIBLE CUSTOMER SERVICE. If you dont like dealing with people DO NOT WORK IN CUSTOMER SERVICE. We asked for a manager and conveniently he was in a meeting. He comped our drinks and told us we can get 50% off our next meal. UMMMMM, who wants to come back after that experience let alone have to deal with the same servers on that shift. I am very appalled, disappointed and my girlfriend feels the same to the 10th power. I will no longer attend this IHOP EVER. I hope this complaint reaches the right person and corrects this error ASAP.
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Donna D-S
Been going to this IHOP location since it opened and tonight was the worse service I ever received. Upon entering the floor had trash and under the tables. Waitress slow to greet us at the door. She decided to make us wait while she cleaned a booth and stuff our party of 6 in there when the had plenty of empty clean tables. We had to yell and flag her down just to place oir order. She was in the back of the restaurant running her mouth with anoter waitress. She brought out drinks without straws. She took our order and brought my husband a salad with the wrong dressing. Never returned to see if it was ok. The food was brought out by another more pleasant waitress. We had to flag and yell here down again just to get drink refills. She was quick to bring us the check even before we finished eating. The bathrooms wereally dirty with tole paper everywhere. I dont understand why this place was so bad tonight when it was practically empty. The waitresses seemed more concerned on running talking with each other than working. And the manager on duty didnt seem to care about the restaurants apperance either. I hope they get it together by the time we decide to go there again. At least the food cooks were on point. Food came out cooked great tonight.
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Michelle A
We went on an early Sunday Morning, so it was no wait. Greeted and seated promptly. It was fairly busy. A person gathered our drink order and then another person took our food order which is a little different. The food came out at an average wait time. My husband got a breakfast sampler and I was suppose to have stuffed french toast with strawberries and a side of hash browns. I ended up getting regular french toast with strawberries and my hash browns were missing. Notified waiter and he got them as fast as he could. I did not bother telling him about my food order because I was super hungry and I am not a picky eater, so I dealt with it, but it was disappointing. We got the check after we were done eating and we were charged for stuffed french toast, so the mix up was somewhere in the kitchen, not the server.
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Skylar Kraft
Everytime I go to this IHOP the customer service is horrible. We waited ten minutes to be seated when no one was in front of us and the hostess was not even at the front desk. We sat down for 20 minutes and no one even spoke to us or came to our table to wait on us. We ended up asking for the manager and they were all in the back hanging out and talking when they should of been managing their staff. Another time we waited for 20 minutes before being waited on and then we got our food before even our drinks. Everytime we go our order is always wrong. My family has been here four times and have yet to have a decent experience. Worst restaurant Ive ever been to, no wonder no one is ever there to eat. We will never be going there again!!!
