Address: | 278 E 12300 S, Draper, UT 84020, USA |
Phone: | +1 801-307-0079 |
Site: | locations.smashburger.com |
Rating: | 4 |
Working: | 10:30AM–9:30PM 10:30AM–9PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–10PM 10:30AM–10PM 11AM–9PM |
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Tiffany Madsen
The customer service at this location is incredibly poor. My husbands family and I went into the Draper location today. We were a larger group so we totally expected to be waiting for our food a little longer than normal (which was fine) especially since they were obviously understaffed. My husband and I had our order except for our milkshake. A little while went by and we still didnt have it, so I wanted to check and make sure it didnt accidentally get forgotten. I work in a food place so I know when it gets slammed busy sometimes stuff can unintentionally get overlooked. I got one of the girls attention who worked there as she was running a burger for our table and said something to the affect of (very politely) "We ordered a Grasshopper shake with our food and still havent gotten it," and before I could finish my sentence the girl VERY RUDELY said "Well youre just going to have to wait a minute." and plopped my husbands grandmas burger down in front of me. It was completely unnecessary to talk to me that way when I was very cordial to her and wasnt trying to be rude at all. I just wanted to make sure my shake wasnt forgotten accidentally. After that, I didnt even want the shake anymore (and I was not so nice to her after that) so my husband went to the front to talk to the other girl working, who was very nice to us the whole time and apologized multiple times for being short staffed etc, and she refunded the milkshake for us. My experience at this location left a very negative impression and I will definitely not return. I also plan on calling the manager on Monday.
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Cory Bowcut
Date of visit: 1/2/2017 Time: 2:45pm (Take out) The cashier was very annoyed with the customer ahead of us and when it was our turn he was even more annoyed. It was our first visit and we had a few questions about the menu and he just acted like it wasnt his JOB to answer our questions. We looked at our order on the live screen in front of us while he was ringing up our order and I noticed he added the wrong burger. He told us over and over it was what I ordered while I disagreed that it was not. Well, apparently what I ordered was the same kind of burger but he failed to mention this after I kept insisting he put the wrong burger on our order. Then why didnt he just explain this to avoid making the customer irritated? Oh and to top it all off, they forgot the bacon -ON OUR BACON BURGER. Who does that? The burger, it was kind of tasty but they are the size of a quarter pounder at McDonalds... so if youre on a budget... Overall: Not satisfied with the customer experience or quantity of food/cost ratio. Oh, and they dont automatically put tomatoes or lettuce on most of their burgers. So theres that....
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Corey Lunceford
I came here on my day off, wanted a burger really bad! i walked in and happened to run into an old friend from highschool who happened to be the manager travis. He was very helpful helped me understand the menu, after ordering he comped my meal! As a tribute to catching up after so long! What a nice guy. Most people will say... oh well any free meal is a good meal. True.. but they do a really good job here, good environment, and really fast friendly service. Next time i come back ill pay full price and some more :) great sauces too! try the BBQ and always make sure you get the seasoned fries. You dont get too much food... you dont get to little.. you get enough to walk out of the place feeling good about what you just ate, not super bloated with arteries clogging. Good meal, good price, Will come back soon!
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Ben Preston
I like a good burger and had heard positive things about Smashburger in the past, so I thought Id give it a try. It was… lacking. I bought a Club (bacon and avocado - left off the other stuff) and the avocado was just kind of a wedge (about 1/4 of an avocado), stuck in the middle of the patty, partially cut into slices but not fully separated and was extremely unripe. Also, about 75% of my fries were less than an inch long. That was mildly disappointing. Everything tasted fine but they need to spend a little more time paying attention to the little things. Crown Burgers or In-n-Out would have been a more fulfilling option. If I go back and have a better experience, Ill update my review.
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Amy Stringfello
Ok so I havent been here before and wish I would have reviewed the type of food served here. But this place is a joke not to mention it is definately dirty and the worst part besides the food was when I ordered a kids grilled cheese and asked the cashier to just give me the grillled cheese she said "well it comes with fries/ applesause and a drink" I again stated I just needed the grilled cheese to which she said, "well just order that and Ill eat the fries" wtf I thought and told her ok, you can eat the fries, applesauce and the drink..... Worst paper thin, pink in various places burger I have ever had! Too bad my Uncles just didnt leave this place a farm :(
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Bee Dotcee
two words, BEEHIVE BURGER... Holy cow.... 1/2 lb of Beef, topped with Honey, BBQ sauce (yes separate not honey BBQ), a bees nest of crispy fried onions, deliciousness, side of deliciousness and served with a cup of deliciousness. Add a fried egg for an extra serving of, you guessed it! DELICIOUSNESS. The fry sauce left a little to be desired, but I am not a big fan of fry sauce anyways. Pricing is a little higher than you might be used to for a burger... especially if you go to burger king or Carls Jr, any places like those. This place is well worth every penny though. I will be back..... Thank you SMASHBURGER...
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Janelle Youngstrom
I had, quite possibly, the best hamburger Ive ever eaten. The bacon avacado burger was delicious. The patty was juicy, the bacon was perfectly cooked. The avacado made a nice creamy companion flavor along with the lettuce and tomato. It came with a wheat bun that was surprisingly soft and flavorful, adding to the experience. If I wasnt so worried about about remaining healthy Id eat this burger every day. The service was friendly and the restaurant was cozy. Great experience, great food!
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Arthur Schaffer
Definitely one of the better burgers Ive had. Great flavor and somewhat decent portions. A huge plus was fresh ingredients, like the jalepenos and lettuce, and the choice for buns and meats. Only things I have to say are the prices are high for what you get and the sauce on the burger was a little too much (caused the bun to fall apart by the end). Also, didnt know if fry sauce was available, because I didnt see it anywhere. Overall, a great lunch and would go again.
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Jason A
Extremely over priced! Milk shake was more like flavored milk. (Try puting more than a teaspoon of Ice cream in it) My 14 DOLLAR burger had soggy bacon, soggy onion straws (both costing extra), and a bun that didnt cover even half the size of the burger. Only people saying this place is decent priced, dont have a problem paying 20 DOLLARS for a burger combo. Dbl cheese burger w/ bacon, onion straws, fries and a shake..... $19.59!!?