La Herradura Mexican Grill & Bar

643 Lotus Dr N, Mandeville, LA 70471, USA

Address:	643 Lotus Dr N, Mandeville, LA 70471, USA
Phone:	+1 985-951-2099
Site:	laherraduramandeville.com
Rating:	4.1
Working:	11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 11AM–9PM

Location

Photos 14

Reviews 26

Mason Brignac

Sour, Bad food. Horrible customer service/management! Its a joke. Do NOT waste your time and money. 6/10/17 My wife and I decided to have dinner here tonight. With high expectations due to most of the reviews, its sad to say how upsetting their business and customer service was. Compared to how packed their parking lot tends to be, this night they were pretty slow, just a few customers. We ordered a steak quesadilla and chicken enchilladas. We waited an hour for our main dishes. During this wait, we were served stale chips, their drinks were basically carbonated water and they forgot our dip. Once our dishes finally came, my wife bit into her enchilladas and was horrified by how sour it was. Old, soured chicken. She spit it out and kindly asked for something else in place of her 16 dollar chicken enchillada dinner. She was told that "they would see what they could do" and she had asked for a chicken quesadilla dinner in placement. After waiting around another 20 minutes, the poor server, (whom was embarassed to even present it), handed her a plate with a chicken quesadilla the size of a twelve year old childs palm sliced into 6 miniscule slices. The waiter, awkwardly smiling and being polite, asked if that was "alright?" And at first we thought it was a joke. Nope. The waiter stated, "this is the best they can do for free". First, we werent expecting "free" which left us puzzled, secondly, like most restaurants with actual decent customer service and management would have given her the actual Chicken Quesadilla dinner she had asked for. At this point she was livid but trying her best to hide it and I was shocked and upset as well. When receiving the bill the waiter said he had "taken her meal off" and when she replied " you didnt have to do that", since good customer service would have been to take off her Enchillada meal and charge her for the Chicken Quesadilla meal (which they decided to skimp on) instead. Competely at a loss for the lack of common sense from the management. Highly do NOT RECCOMMEND. They serve outdated food and are slow, and stingy on their service. Customer service was horrible. If not for the underhandedly rude remarks, Id feel bad for the waiter whom had to actually serve these meals to us. Obviously, the management has no clue what their doing. *Attached is a photo of part of my normal steak quesadilla in comparison to part of her chicken quesadilla and also a photo of the laughable size of her quesadilla.

Kristen DeVille Langley

I went to this restaurant on a quiet Sunday afternoon, the place was mostly empty but was clean and the staff was very friendly and attentive. Unfortunately the food was not great. I got the puffy taco, which turned out to be some sort of large Mexican dumpling type thing sitting in a mess of beans and covered with cheese lettuce and tomato which had succeeded in making the entire thing a wet soggy mess. The beef inside had been overcooked and the entire thing was just difficult to eat. My companion got the fajita steak tacos and those were decent but nothing to rave over considering how much they cost. The chips and salsa/bean dip were fresh and plentiful, and the staff was great, but we wont be going back. There are way better Mexican restaurants on the Northshore.

tariq qadir

Really good. The owner truly cares about his business. My sister in law has celiacs disease and we spoke with Chris, the owner, before we ordered and he made everything specific to her needs. Everytime you go in there Chris greets you with a smile. His passion for his business makes you want to come back...and of course the food is terrific..well seasoned and balanced. Best skirt steak fajitas in town..huevos rancheros...even the boneless wings are great

Kirsten Colwart

Friendly and accommodating staff. Food arrived quickly and it was phenomenal. Best steak fajitas I have ever had, and thats all I order when I eat Mexican food. My boyfriend said his chimichanga was the best hes ever had as well. Im thoroughly impressed. Its a challenge finding quality Mexican food anywhere nowadays. Wish I didnt live on the southshore so I could eat here often!

Barb Chauvin

BEST Mexican food on the Northshore. We had fajitas and took home enough leftovers for lunch. Sean was an outstanding waiter. Owner Criss came to our table to assure we were happy with how he worked around my dietary needs..said he cooks only with freshest ingredients and lots of love!

Brandon Riordan

Salsa and queso was fantastic but other than that everything else was okay. Had flies attacking us all evening while we tried to eat. And for $24 the steak and shrimp fajitas were okay we decided to split them. Definitely better Mexican restaurants on the North shore in my opinion.

Debbie Moser

Best Mexican food in town!! Fresh, great recipes. Best Chili Rellano I have ever had... tasted like food from Cali.... LOVE, LOVE, LOVED it!!! My new mexican food restaurant from now on and the owner Chris and his staff were awesome!!!

Car mouche

Best mexican restaurant in the area by far! Everything was really fresh. The top shelf margarita was the best Ive tasted, hands down. The staff was very polite and had the food out immediately. Highly recommend!

Dave Kercher

Service was pretty bad when we went and this location has unfortunately been a death blow to all of the restaurants before this one. Not bad, but not great enough for me to yearn to go back either.

Corey Hemby

Step and a stop away from the same old (Same old) Mexican restaurants... Different flavor in the salsa (which is Good) Chips not to hard not to thin (just right)!! Cold Cold

Misti Ayo

Horrible food, horrible service, when contacted about a to-go-order, the owner just said not to order from them anymore, dont waste your time or money here!!

Chris Robitaille

The food is wonderful and the service is very quick. The owner usually comes and checks on you and has a great personality.

Laurie Camp

Fabulous! Best queso dip I think Ive ever had. Service was excellent! Angelica is the best waitress ever! Highly recommend

Elizabeth Wetzel

Great mexican food! This is the best Mexican food in the New Orleans area. Service and food are always great.

Mary Emily Howe

Amazing food! If you dont believe me go try it for yourself. Great atmosphere and good staff. Will go back!

Ela smartin

Excellent food and staff, Owner Chris was very attentive and really cares about the food he sends out.

Shiela Gunderson

Always a great meal. Chicken Santa Monica is delicious and enough for two meals!