Popeyes Louisiana Kitchen
| Address: | 502 Main St, Covington, KY 41011, USA |
| Phone: | +1 859-261-8555 |
| Site: | locations.popeyes.com |
| Rating: | 3.5 |
Location
Photos 98
Reviews 11
GA
Gary Gentry
Never been to this Popeyes in Covington but I will describe an experience there that now shapes my opinion of how things are ran there. This past Monday between 3-4 pm, my mom stopped in to pick up some food to go for my Dad.Like everyone else there, she placed her order and waited for it to be done. While she was waiting for her food, a group of young guys (early 20s) came into the restaraunt and placed their order as well. As the "boys" waited for their food, they became inpatient and began harassing some of the employees as well as the store manager to hurry up with their food. Giving into their request, the store manager unfairly had their orders made ahead of everyone elses including my Moms order. So my mom goes up to the register while the group of young dudes where there and simply asked one of the store employees how soon would her order be done and one of the dudes took upon himself to try and intimidate her as well tell her "f**k you." My Mom tells the pathetic excuse for a man to watch his mouth and he replies "whatever, f**k you you old a** b***h." Being the type of person my mother is, she stood her ground and tells the dude "f**k you too." While the ignorant fool and my Mom continue to hurl insults at each other, the store manager sit back and does nothing. It was bad enough the manager skipped over the customers that were waiting on their orders just to get those idiots out of the store, but the manager used poor judgment by allowing those dudes stay in the restaraunt and harass the employees as well as other waiting customers. The police shouldve been called immediately once they began making a scene and threatening other people as it couldve led to more detrimental circumstances. I may be biased in my opinion, obviously because it was my Mom who was on the receiving end of a barrage of insults. Regardless of whether it was my mom or a complete stranger that it happened to, nobody should have to put up with that while they are simply trying to get food and I know for a fact that if I was there with her that idiot wouldnt have even opened his mouth. Flat out! Another reason I am still irate about this situation is that my mom is a diabetic with high blood pressure and theres no question that her blood pressure was through the roof due to dealing with that idiot. My advice for anyone looking to dine here is that if you want to place an order, have your order skipped over, experience harassment from unruly customers all while the store manager does nothing, come here!! If you have any dignity or self respect and simply just want to get some good food dont step one foot in this establishment!
ER
ericalto26
Let me pretense by saying I am extremely polite and understanding of fast food workers as I have been there myself. So what happened was the woman at the counter was very rude after giving me the wrong order and insisting it was what I ordered. After showing her and another employee the receipt, it took approximately 15 minutes to produce my order. When she finally dropped my meal on the counter, she mumbled B****-A** cracker as she walked away. I calmly said excuse me? (several other people waiting heard her say it) She responded with "What? you got another f******* problem?" I smiled and said, apparently you do, and asked for the manager. After speaking with the "manager" outside, I discovered that my biscuit had a bite taken out of it and the tenders were fried so hard you could hardly break them in half (no telling what else they did to my food). I went back in and demanded my money back and was told by the "manager" that since I had left the building, they could not refund my money, which is complete BS. I left the "food" on the counter and walked out as the "manager" and counter woman yelled vulgar racial slurs at me. Disgusting and infuriating. I was very close to calling the police and I probably should have. Either way, I will never step foot inside another popeyes ever again. Absolutely the worst experience Ive ever had at any business. DO NOT EAT HERE!!!
TI
Tim Holcomb
Im a Louisiana native ... lived there for more than two decades. Ive eaten at the original location on Canal Street in New Orleans at least two dozen times and at other Popeyes locations across the US for the past four decades. The downtown Covington KY location may well be the worst service Ive ever experienced ... bar none. How do you run out of chicken at dinner time and leave cars in the drive thru lane guessing whats wrong for more than 45 minutes. Awful experience
CI
Cincinnatus 73
Im giving them 5 stars because this was as busy as Ive ever seen a Popeyes and they gave great customer service and work well as a team. This is one of the most difficult fast food places to handle when the drive thru is wrapped around the building and there are 40 people in the lobby. It might take a little time sometimes, but I challege anyone to show me a popeyes in an urban downtown setting that does a better job.
JO
Joseph Pannunzio
Like most fast food joints in this area. It seems as though they are run into the ground as soon as they open. I enjoyed Popeyes when I lived in New Orleans. But this location is the worst. Its too bad. But par for the course for this area. If You happen to get off of this exit. Get Your Gas and get gone. Many more choices just up the hill if Your headed south.
MR
MrLamborghinikid
Just picked up 10 orders for the group. Was told by manager that I shouldnt place an order that large that close to noontime. I said not a problem. I just marked you off our list and we ate there alot. Guess Lees down the road will like our business and give us a better attitude. The workers have a great attitude not so much for the management.
DE
Devin Allmoslecher
The service is great 80% if the time and the lobby looks updated and clean but, the kitchen could use some help. It doesnt look very good when there is side dishes and employees drinks sitting up around the front, also I was getting a sweet tea and the tag on the tank said the tea needed to be pulled at 12pm and it was 3 when I got there.
BR
Brenda Riaz
Delicious food but slowest service on the planet, both drive through and walk in. Always gets something wrong on the order as well. Ordered the new surf and turf this time. Received fish instead of tenders. Another time, they totally left out my extra biscuits. I keep going back though because it really is good food.
JE
Jenni
Always friendly people, always hot chicken.I cant say enough about how many times Ive been here and this crew is the best! There are a few newbies there right now but I still see the same great solid employees who treat our family great every time! Love these people- top notch customer service and Im not kiddin!
MA
Matthew Wood
Service is terrible have given this place 3 chances, they had something go wrong all 3 times. They have either given away my order, shorted me on food, or gave me the complete wrong order. Dont go to this location. Getting good service is as common as find a $100 bill in a parking lot.
WA
wayne walls
Got the Tuesday special white. Never saw such a small wing, lol. Looked like a pigeon wing. The breast actually was half a breast and had what looked like a chicken neck attached! Gross! Pretty awful really. You would think they would take more pride in what they do. Sad.
