TGI Fridays
| Address: | 6577 Grand Ave, Gurnee, IL 60031, USA |
| Phone: | +1 847-855-0007 |
| Site: | tgifridays.com |
| Rating: | 3.7 |
| Working: | 11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–1AM |
Location
Photos 100
Reviews 6
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Chacha Gala
Please save some time and read and listen to these bad reviews because they are true. This is my true bad experience...when I arrived half the restaurant was empty and it looked like there was enough waiters on staff but yet I was seated after waiting 25 minutes! I knew it was going bad already because when I did finally get a table a waiter did not even come to take my order until 20 minutes later. Then when the waiter did arrive I told her what food I wanted to order and she immediately gave me an attitude and told me I need to order my drink first before ordering food! Which was so ridiculous because I was already waiting 20 minutes to even have someone come to my table and take my drink order so I obviously had enough time to already know what I was going to eat after waiting so long! If that wasnt bad enough as the waitress was taking my drink order she was talking to me then walking away to take care of another table as I was still trying to talk to her and explain what I wanted to eat! She walked away while I was talking to her at least three times!!!! Super rude! After I did put my order my drinks did not come to my table until 15 minutes later and I only ordered a water and a coke! Then the waitress completely disappeared not even checking up on me and my guests to see if we needed any refills! Or to even let us know or food is on the way! I must have waited at least 30 minutes for my food before I actually got up from my table and went to look for the waitress and I asked her how much longer for my food and she said less than 5 minutes so more than 5 minutes had passed still no food I immediately got back up and asked her to get her manager! I told her she could keep the food because I wasnt going to eat anymore she ruined my appetite with her attitude and complete disregard to take care of me and my family. So then she even had the nerve to ask me if we wanted to take boxes home with the food since it was already made and ready to be served! I told her no! So the manager eventually came and I told him I was completely dissatisfied and Im not only complaining because the waitress was rude and I waited a long time but because I hope he talks to his staff and makes a change because hes losing business Because Im definitely not coming back here again and so is anybody I recommend not to come here to this Fridays ever again!
DE
Desire T
Currently sitting here waiting to pay for my food (in which Ive been sitting here waiting for practically 30 mins). If thats not bad, let me start from the beginning. I got here and it took roughly 10 mins before a waitress even spoke to us. When she did, we went ahead and placed our order for the drinks, appetizer AND entree. We didnt receive our food until an HOUR AND 15 MINS later! Our waitress had a great personality but her actual service was not as great. In 2 hours, I got two refills, with about 45 mins between each. The waitress asked twice if we received our food (which was obvious that we didnt). By the time I got my food, I could tell it was reheated AND it was still cold. (I had pasta so I could definitely tell). By then I just wanted my check so 15 mins later when my waitress finally comes by, I ask for my check. It took her another 15 mins to tell me the military discount would interfere with the endless apps. Whatever! So she goes back to swipe my card and takes another 15 mins to bring my card back! Meanwhile, she still forgot my to go cup. Smh. Needless to say I will NOT be returning to this T.G.I.Fridays EVER again. Just horrible!!
JO
Jo Ann Sheldon
Went for lunch, Sunday afternoon before the church crowd arrived. We ordered the all you can eat appetizers, Pan Seared Potstickers. They were delicious. I probably could have eaten 20 more! I also ordered the Mediterranean Grilled Shrimp Naan. I was just a little bit disappointed, the Naan bread was not the light fluffy ones I am used to and it was also half the size. The shrimp was cold and there was definitely a half hearted attempt to put grill marks on them. I really think that the description was a little mis-leading, wasnt pleased with the cold shrimp. The next thing was all of the different flavors going on, cucumber yogurt sauce aka tzatziki sauce, balsamic glaze and garlic bruscetta. Way to much if you ask me. Very conflicting also. My husband got the Steak Cobb Salad, the salad was a nice size and the steak was cooked to a perfect medium rare. Our server, Thomas was very good and stayed on top of every thing. All in all the food was good, the Gr>led Shrimp Naan was okay, but not something I would order again. If the Potstickers werent as good as they were my rating would have been 3 stars.
ME
Mel Deeayayhayen
My boyfriend found a pleasant surprise in his meal; a sticker that they put to label the food [dates]. While its good to know they label their items appropriately, it shouldnt make its way into a paying customers mouth. When I asked for a manager immediately, he couldnt seem to understand why I was surprised to find that in my food and he acted as if it happened quite frequently. Instead of being surprised by the sticker that was found, managements response was "youre upset that we label our food?" No, Im upset it ended up in my boyfriends mouth, he could have choked on it...! Do not go to the Gurnee location, this is the 2nd and final occurrence where weve found items that werent edible in our meals. For him to treat it as if it were nothing is shocking. Ive heard rumors about waiters and waitresses doing things to the food, perhaps thats also why there are cameras too, regardless, the response was HIGHLY UNPROFESSIONAL. If youre in the mood for TGIF, at least make your way to Vernon Hills where their service is up to par. AVOID THIS PLACE AT ALL COSTS, unless you like the taste of labels...
JU
Julie Breyen
Made a reservation for a party of 30 and experience was horrible. Some got food in 20 minutes others waited two hours, still others never received food. Endless apps were never brought and we were charged full price for receiving one appetizer if any did come. Wait staff made excuse after excuse of how hard it was to wait on big groups. The manager would not come to assist until we insisted on seeing him before paying. Waitress was rude and when we complained that several people never got their food, she said she didnt like being "disrespected." I explained that I did not want to pay full price for endless apps when I only received four potato skins in 2 hours and that one of my kids never got anything she ordered, I was told I could sit and wait for more food if I wasnt happy.
MC
Mc Kenna
Not a good experience. Went to dinner Friday and had Kendall serve us. After asking us 4 times if we were ready to order we gave him the order from a very high priced menu. Hoping for the best we were definitely disappointed with the food. It wasnt bad but definitely not worth the price. We were surprised how there was no waiting line on a Friday dinner time but the parking lot WAS half full. My wife had a nice drink, a peach drink, but for $11, not that good. Kendall was attentive but not a good table presence, loud and abrupt, and charged us for a side that was suppose to be part of my dinner, after I tasted a warm side of cole slaw and did not ask for fries he replaced them. Overall the dining experience was not good, and like many other people, we will not be back.
