Taco Mac
| Address: | 4305 Old Milton Pkwy #101, Alpharetta, GA 30022, USA |
| Phone: | +1 770-754-9290 |
| Site: | locations.tacomac.com |
| Rating: | 3.3 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 6
FL
Fly DeltaJets
I have gone to Taco Mac for many years since it opened, but they have now lost me as a customer after this night. About 15 minutes after we sat down, we noticed an excessive amount of kids running around the restaurant with no parental control. We even witnessed a server almost lose an entire tray of drinks over it. About five minutes later one older man who is sitting with his wife closest to this chaotic group starts yelling at the kids to stop being rude and to sit down. Granted that he probably did not say it in the most polite way, he was perfectly entitled to a peaceful dinner as the rest of us were. However the group of parents that had brought these demons didnt think so. One of the fathers decides to get in this mans face and starts cussing him out. It was so bad that a man from a completely separate party stepped in to cool this guy off. Then, out of the blue, another father throws his drink on this man. Absolutely out of line. This is where Taco Mac steps in to stop the problem. They separate the parties and the man who had just been physically and verbally abused gets on the phone presumably to call the police. We start to think less of it, and go back to minding our own business. However after 10 minutes or so we realize that the police are not coming. Not only that, but Taco Mac had re-seated half of the violent party outside. The man who was abused had left. We spoke to the servers and we both agreed that the larger party should have been removed from the restaurant and probably arrested. Taco Mac handled the situation so poorly it was sad. However the story doesnt end there. This large party who should even be here got to stay and ordered food. We had to wait two hours before even receiving food since they had to cook for these entitled jerks. Now I must say that the servers were very friendly and often came to check on us to make sure we were ok. Our original server ended up switching to go cook just to get the food out in time. However management executed this poorly. I came to Taco Mac to celebrate the completion of my Eagle Project and ended up getting my evening ruined. I understand that Taco Mac couldnt have prevented that these people would have acted in the way that they did, but this could of been handled way better after it happened. Taco Mac has been good over the years, but this has drawn the line. They lost my business and probably many others after tonight. I just wanted to thank the servers for feeling so akward and trying to make the best of it. Youre the only reason this night didnt go from bad to worse.
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Kedric Barrett
This used to be our favorite spot for wings and all things sports. Went tonight and our server was absolutely terrible and her customer service was non existent. She was very nonchalant about her continuously getting our order wrong. She could care less about serving the customer. We ordered our usual nachos all the way and wings that were supposed to be hot and swimming. She never brought the nachos at all, and the wings came out dry without any blue cheese. We tell her the order is wrong and she was like oh okay I will just bring out some extra sauce. We tell her to take them back and toss them again and she has an attitude. Ask her for blue cheese and she gives us more attitude. Who eats hot wings without blue cheese? Ask her about the nachos and she says they will be out shortly. Keep in mind it was supposed to be our appetizer. Of course we never got the nachos and she gets belligerent with me when I question being charged for extra fries. I asked to speak with the manager and he comes over to apologize for her incompetence and she stands behind him with a smirk on her face. The manager wants to offer us free dessert but we dont want it, we just wanted him to know how disappointed we were with the service and how his rude server ruined our visit to what USED to be one of our favorite places to dine. We wont be back. Im not in the business of giving away money. Tragic.......
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Marianna Aponte
I actually used to work at this location a few years ago and am disappointed by how much the service has dropped since. I was in here today to watch a soccer game, and being that it was during the staythrough shift, there was no host, so we sat ourselves at one of the high tops. We watched multiple servers walk past us blatantly ignoring us for almost 10 minutes before the bartender approached us and asked us if we had been helped. She then proceeds to rudely remark to one of the other servers around, "we have two self-seaters"- well we wouldnt sit ourselves if you had someone at the front doing their jobs in the first place. Anyway, when our server approaches us we realize its the same lady that had walked past us three times too busy on her phone to even notice us. At this point I no longer want to eat anything because with how slow service is I would probably have to spend an extra hour at the place. I tell her to give me a minute to look over the menu. One minute. Not 8. Which I know is how much time she took thanks to the clock on the game Im watching. When she finally comes back I order a beer and her whole demeanor changes. Clearly since my sister and I look about 15 no one thought we were worthy of service, until they realized Im actually 23. Needless to say I closed out after my one beer and left more than displeased.
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TI TN
Our food was good. We liked the fun atmosphere cause we could be loud and laugh and joke. But our waiter, Xavier was awful it seemed as if he didnt want to serve us. He started out fine, and happy and got progressively worse. He became irritated when he forgot my drink. The manager had to bring me a drink. But he brought our check out right after we got our food, although we just started eating. He didnt come to our table to check on us. We had to get his attention when he went to another table, then he would get someone else to bring it to us. He is not a good waiter. It would have a better experience if our waiter wasnt garbage
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Blair Olivia
Service was fine; however, during my last couple of visits my Brewniversity account has not been credited with my beers. Between this place and other locations, Im now about 5 credits short. I even get my printout with the credits seemingly applied but then my total stayed the same from my previous printout to the one I received after todays visit, so obviously this location has something going on with the program. The Brewniversity program is a huge reason why I continue to go to Taco Mac, but now Im not so sure with credits habitually disappearing and not making their way to my account.
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Brian Schochetman
My buddy and I came for lunch a couple weeks ago. Our waiter came and took our order, then we sat for about 40 min, finally had to flag him down again and ask where our food was. He said he had to check with the kitchen and would sent the manager our to talk with us. The manager finally came to our table 10 minutes after that and didnt really do anything to make it seem like our food was coming out any sooner. We only had water to drink so we just got up and left. Waste of our lunch break and our time. Wish I could have given a 0 as a review.
