Red Lobster

Reviews 6

JE

Jennifer Jackson

Greeted by a sweet young thing with great humor! Seated promptly and then things went WAY down hill. Fast. Our server may not have been told we were here, but about 15 minutes later another one came to at least take our drink orders. Although the tea came quickly, it was ten minutes and two table visits later before my drink finally arrived. We have now been here an hour and twenty minutes, our appetizers have been cleared and still no food. A moment ago our server, Lindy, came to tell me that there is no rice and it could be twenty more minutes. Skip the rice, just bring me my food. Gawd. Note that the restaurant is half empty, others are receiving their food in a timely fashion, and multiple visits from Lindy do not make up for zero visits from the manager. Food was, after finally arriving, lackluster. Did not deserve a forty minute wait. Probably will never come here again. 05/29 UPDATE: The manager, Joshua, came to our table after this review had posted and we had a dispute regarding a double-charge on our bill. He told us that it was Lindys third day on the job. We received a credit on our bill, and a very sincere apology from Joshua. Regrettably, I still will be unlikely to eat here again. If it was only the young ladys 3rd day on the job, her trainer and manager should have been paying attention to her. She should have (assuming shes eaten at a restaurant at least a couple times in her life) known to involve a more experienced employee after 30 minutes. We are sad that Lindy wasnt afforded more opportunity to bring her personality to bear, above the poor kitchen response. In the end, I am upgrading Lindy to a solid 3--she did what she could with the training she had received. I applaud Joshua for responding while we were still present in the restaurant. But the restaurant is reflective of the owner and the chain. If the owner or the chain has no pride, it reflects in service and food. As much as Lindy tried, her lack of training speaks volumes about the owner, management and her fellow employees.

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KE

Keith Hughes

I visited Red Lobster in Baytown on yesterday afternoon. We had a party of 12. Our first choice was the Cheddars in Baytown but they had an hour wait so we called ahead to Red Lobsters and they told us that we could be immediately seated. Honestly, when I got there I was suspicious because it was the only restaurant that didnt have waiting on a Sunday afternoon and there werent many diners but we agreed to eat there. The waiters who waited on us were GREAT. It was a guy and a lady. The guy really hustled. But one of the other waiters, a guy, came to bring our food was very rude. We were chatting around the table and he actually told us that we need to basically stop talking and listen up for our orders. The food wasnt good, overall. My grown son and I both had the grilled flounder and it was terrible. Most of our group said that the food, especially, the fish didnt taste fresh and wasnt hot. One of the kids said that the fries tasted reheated. My overall dining experience at that Red Lobsters was rated very low. BUT I PERSONALLY LOVED THE ICE TEA!!!!!!!!!!!!!

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LI

Lisa Perry

We were seated right away because it was a Thursday and was not crowded at all. My husband asked for a Gin and Tonic, specifically requesting Bombay Sapphire. Was told they didnt have that and was offered a different gin. He declined. Our meal arrived in the wrong order and I had to walk around the place trying to find our server when we needed anything. Approximately 10 tables were occupied by patrons while staff were sitting at tables throughout the restaurant with our server no where to be seen. When we finally received our gumbo (after numerous reminders) it tasted horribly burnt. We were told that thats how it tastes. Wrong!!! As we were leaving we passed the bar and there, sitting on the shelf, is a large bottle of Bombay Saphhire gin. I confronted our server and she said she thought we were asking about beer. Really? When he asked for a gin and tonic? Horrible service and bad food. Thankfully we were traveling and wont ever visit this establishment again. Baytown residents - go somewhere else to spend your money; this place isnt worth it.

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RI

Richard

This place needs to be overhauled completely, the building, the staff, and the menu. My wife and I had dinner today; we had their weekly four course special. The drinks were great (mango tea and a Arnold Palmer), cheese biscuits were great, but my wifes lobster bisque was disgusting, my gumbo was bland to say the least, and our Caeser salad was nothing but ice burg lettuce with watered down mayo and parmesan cheese. As for the entrées, my wifes steak was to our surprise delicious and was my wood grilled tilapia. For our desert a brownie a la mode, which was good, but the portion was for a child. This place lost several customers as we waited for our table and during our meal due to understaffing. This Red Lobster has lost some if not all of its prestige, but it hasnt lost its high prices which would be expected at a restaurant in the category Red Lobster used to be in. No, it was never a high end/dinner jacket restaurant, but it was a nice elegant place for special dinners.

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MA

Margaret Shircliffe

A co-worker and I went there to eat at lunch time on thursday the 25th of September we had to be back to work by 1 and we were told it would be a 5 min wait which was fine but it was longer then 5 min and we asked the lady seating people if they were short on staff or something that we needed to be be back by 1 for work she said no that they just have a couple of large parties. Well we said again that if she couldnt seat us that we would need to go some where else, she then said ok, whatever. I get so sick of the service here in Baytown. So rude she could of said that we could sit at the bar. or anything instead of being rude like we were inconveniencing her! Wont be going back there, ever! I wonder if the owner of this restaurant cares that the people they have representing them dont give a crap about their restaurant?

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GE

Gerri Duncan

The worse service I have ever received. The dishes were dirty (3 in total), Lacey, the waitress rolled her eyes when this was pointed out to her and did not want to take it back. We had to ask repeatedly for refills, and for biscuits. When salads came out the lettuce was actually rotten. The waitress could not even bring crackers for the crab legs. Finally, I just asked for the manager who then said " They were busy." ( 75%of tables empty) And that he would take care of the bill. Which nobody except a child ate. We all took it for the dogs and even the dogs turn up their nose. He also have us a card and said we should call the next time we came to make sure they were ready for us....Instead of just being ready for guest. How that makes since I do not know. This is poor management. If I could give 0 stars I would.

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