IHOP

Reviews 6

SH

Shomari Bell

My fiancé and I have been regular customers of this particular IHOP at the corner of Broward Blvd. and 441 for a few years now. Today, I placed yet another to-go order, like always, but this time didnt go as I thought. I picked up the order, didnt check the bag since the server stated that everything was in there. I drove home only to realize that our meals were not complete and the toast (that I had paid for) was missing from our order. My server, forgot to place it in the bag, which they have done in the past. So I went back and politely and asked for the toast. When the gentleman came back with the remainder of my order I said thank you and handed him a tip. Jackie, another server, unable to hide her discomfort with me interferes and tells my server not to accommodate me at all because I "owed her" TWO DOLLARS. When I took $3 out, she continued to humiliate me by saying, "No, I dont want your money Im just trying to teach you a life lesson." Apparently, she had already decided in her head what my fate with IHOP was going to be because at this point, neither one of us want to return here. #thatswhatIgetforbeingpolite The accusation she made was false. All I wanted as "compensation" was a glass of water for the ride back home. When I came in three days prior, this is what happened; I had more than enough money to pay for my meal, she just didnt have change to give me, so she told me from that point on, that I would just owe her that money. I left confused and asked myself, how did I allow her to manipulate me into owing her TWO DOLLARS which would later put me in a bad predicament. Im not a person that owes ANYONE a penny, because I do not like to have IOUs hanging over my head. Im a busy college student, so I dont have time to remember "Jackie from IHOPs" two dollars. I just wont. Not only did she degrade my character, but she humiliated me in front of other employees and guests of the restaurant. The toast was only $1.79, which I paid for with my meal. I dont know if she took the money for her own gain, or if she actually put it towards my bill. After all that...I call the restaurant and ask for a manager and she says, "Is this you? The little girl that just left here?" I didnt acknowledge her question nor did I recognize her voice, but she kept mocking me and cutting me off. All I was trying to do was ask for a manager and explain my point of view. She ordered me to call the manager the next business day and hung up in my face. Jackie is African-American, usually wears a huge ankh necklace and many rings. She has always been one to make herself known, meaning shes loud, obnoxious, all over the place, laughing hysterically, etc. In the end, when my fiancé and I got home, all we got was a cold, bitter meal that we tried to enjoy but had to throw away anyways. A few hours later, with no answers, Im still trying to get in touch with a manager to fix this issue. Recommendation: None.

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Reesey Riley

ZERO STARS. The chefs Oscar and Alvin messed up 3 of 9 orders - my nieces and brothers - and placed onions on the burgers, which my niece is allergic to. The waitress, Margaret, never checked on our table --a party of 9-- throughout the entire stay. There were only 2 parties there. My 4 year old daughter sat at the table without any food while the other 8 orders were fulfilled due to the mess up of the orders for almost 10 minutes. Everyone was almost done with their food when it arrived. I spent a few dollars shy of $100 & I felt extremely discriminated against and disrespected. No apologies were ever given until I spoke with the chef, Alvin, and it was given from him regarding the 3 orders. No one tended to my family. I was rushed to pay my bill and after paying, Margaret refused my tip as though she was disgusted with me after giving the worst customer service and never checking on my family, 6 minors and 3 adults. The food was portioned but tasted ok. I never disrespected the staff once and stayed professional and felt like I was treated like an unwanted African American woman BY THE AFRICAN AMERICANS that were working there. By far, after visiting different IHOP locations weekly for the past few years, this is the worst IHOP location that Ive ever been to in the tri-county. Calling Corporate and lawyer to report all actions and complaints.

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Brian Noel

I would rate this place 0 stars if I could lol today is wensday June 7t. It is currently 3:30 but I went to this IHOP about 2am for a bite to eat. MANAGMENT PLEASE CHECK YOUR WAITRESS AND THEIR CUSTOMER SERVICE DO NOT LET THEM RUN HR BUSSINESS INTO THE GROUND. There was one waitress that REFUSED TO SERVE ME BECAUSE I HAD ON MY HOODIE LOL REALLY ITS STORMING OUTSIDE AND IM 9MONTHS PREGNANT... Please explain to me what should I wear? Lol WOW just got in my car and drove to IHOP on Oakland park blvd and received service with my hoodie on!!! Tip the Jamaican lady on Oakland $10 because she was so polite and kind. People save your money and DONT WASTE UR TIME GO SOMEWHERE ELSE, THE DRIVE IS WORTH IT THEY WOULDNT FED A PREGNANT WOMEN BECAUSE OF MY ATTIRE DURING STORMY WEATHER!!!!!!!!!!!!!!!!!!!!!!!!!!! Exactly what should I have on booty shorts and a tank top? Smh June/7/2017 at 2am whatever female Waitress was working should be fired and Ill be there in the morning to complain to management!!!

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Gee Baby

My husband and I visited here for the 1st time... I was not impressed. There wasnt a wait line but had to wait a few minutes to be seated as no one was available to seat us. Anyway here comes our waitress, trying to memorize orders from 2 tables at once ... of course she got it all wrong and forgot apart of my order. My husband order extra ham she brought 2 extra strips of bacon instead. On pointing this out she reached out to grab the extra bacon of his plate i was like huh??? Then she went to get a dirty plate and ask us to get it... i was shocked .. who does that. She ruined it all for me ... I just keep thinking what if she had gotten to his plate and what the hell did she do with it... give someone else.... I am so not going back there

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Cosmik Alex

I wouldnt put even 1 Star. (On the ONLY positive note, the manager really tries... but what happens in the kitchen or the rude behavior of the waitresses... she cant control everything, I guess.) We went for Pancakes. My daughter asked for a Happy Face they advertise, there are pictures of the pancake with teeth and a strawberry nose everywhere. The food comes... It looked like the Cook made the Happy Face and then threw the plate against the wall... What? No strawberry, it was more scary... and when I simply ask the waitress, where is the strawberry? she runs and brings one in a cup and throws it to us. Whaattt??? Stood up, and left. That must have been the waitress happy face on the pancake...

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Mariany Mercedes

I gave it a 1 star because i must. But how rude, the waitress Susan does not know what she is doing. I came in first and she completely ignore me. Susan I know that you hate the job but dont take it out on the customers we just go there to eat. As a waitress you have to know the order of service. Its messed up too that your co-workers didnt even help. I use to go to this restaurant 3 times a month. Believe it or not am not coming back. Poor customer service. Manager wasnt there so i hope one day she see all these reviews that other people have post and takes action and change her personnel.

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