American Social

Reviews 4

JA

Jackie Cachima

STAY AWAY! When googled they show up as a UF watch bar. We called to confirm if they’d be showing the UF game they said yes and made a reservation for a table. So we arrived there at around 4:30pm, ordered drinks and food. We confirmed that the UF game would be shown as scheduled at 7::30pm and were told they would be. In the meantime we asked to watch the UM game that was ongoing and they said they would not put it on the TV because they had the another game on. Hello this is Miami how do you not have the Miami game on??? Nonetheless we ordered more drinks and more food as we waited for the kick off of the UF game. At 7:30 as we did not see any of the TVs changing to the UF game we asked the waitress to please put it on one or two of the TVs. She said she would ask the manager. 10 minutes later the manager came to us and said that he was trying to figure out how to put the game on without interrupting other games. So we waited. We gave them the benefit of the doubt. Remember we’ve been here since 4:30pm waiting for that game they already knew we came there to watch. Now fast forward 30 minutes later well into the beginning of the first quarter and they still did not put the game on, now they came us saying that they did not realize they did not have that channel as part of their tv packages and they were trying to purchase it. BS!!! They knew this from the beginning and were dishonest and baited is into spending money when they knew they did not have it!!! At this point understandably so we were beyond upset. They ruined our meal and wasted our time! It was a bait and switch. They knew we were ordering drinks and food to watch the UF game and they played us. They were unethical, unprofessional commom thieves. $300 later and underserved aggravation, we left after being attacked, harassed and humiliated by the manager because we expressed our discontent. And on top of that they automatically charged us a 18% gratuity for a party of 4 on a beyond substandard service and attacks by the management. Save your money do not come here. They were dishonest and incompetent. They do not deserve your patronage. Take your money elsewhere. Like a real bar with real managers and staff that will not spit on your face after you spend $300 to watch a game they promised and advertise to show and didn’t. Go to Tap 42 instead! We left and went there and what a difference! Great staff, showing the game they advertised, great atmosphere, great beers, awesome people. Glad to spend my money there. American incompetent Social is a fraud! HORRENDOUS!!!

CH

Christopher Atkinson

So I came here for a gathering of colleagues in my profession called PT Pub Night. We were all in Miami for a national convention. We got there just as it stopped raining, so all of the outdoor seating was wet. We were told that it would be about a 45 minutes wait while they dry up the outdoor seating, and we indeed waited every bit of that 45 minutes. It turned out to be ok, because the waterside seating was absolutely beautiful and everything I wanted from my trip to Miami. For the food, I had Chicken and Waffles, "Cornmeal Belgium Waffle, Southern Fried Chicken, Cherries, Bourbon Mascarpone, Maple Syrup, Powdered Sugar," and it was pretty darn ok. The waffle was pre-syruped, but still crispy. It was nice. The chicken was nicely breaded, and the bourbon mascarpone was honestly the best accompaniment Ive ever had with chicken and waffles. So good. My girlfriend stared off with the American Social Mac and Cheese, "Vermont Cheddar, Gruyere, Parmesan, Cream Cheese, Orecchiette," and it was Awful. It was unevenly cooked throughout the few bites we had. Some were severely overcooked, some were severely undercooked, and the flavor was either not present or just overall weird. We dont like to complain about the food very often, but this was intolerable. We had to say no thank you. So they offered to get her something else, and she chose Rock Shrimp Tacos, "Florida Salsa, Iceberg Lettuce, Coconut Cheese Sauce, Avocado Mousse," and these were very good. Nothing out of the ordinary, but I liked eating them. What was awesome was that the manager actually took both of her dishes off the bill. We didnt have to pay for either of them, which was really nice. What was not nice, though, was that the food portions were disproportional to the prices on the menu. I know very well that quality is just as important as quantity, but the quality just wasnt there in this places food to justify the quantity we received for the price we paid. The price was probably the deciding factor on how this place got a 2 stars over a 3 stars. Also, my girlfriend would like to point out that their drinks are inconsistently strong. Her rum and Coke was almost all rum, and her vodka cranberry was mostly water, which is common during special nights. It was ladies night that night, so her drinks were half off.

BR

Brandon Looney

I went to American Social on a weekday for lunch with my partner. While we werent in a huge hurry, I did have to get back for an appointment within and hour (I live in Brickell). The perfect option for this was their in and out lunch special. With the special, you choose an entré and you get a non-alcoholic drink and a desert for a reasonable price. They advertise that you get your food very quickly if you order from this menu. My partner and I both chose the Am So burger as our entre. About ten minutes after we ordered, our server brought our drinks out. I didnt put much thought into it as we already had waters. After about thirty minutes of waiting, we still didnt have our meals. The server kept coming by and telling us our food would be out shortly. After 40 minutes of waiting, my Am So burger came out cooked to order. When the server got to the table, she told us that she had dropped the other burger on her way out and a new one would be up shortly. Im a very patient and understanding person, so I said ok. Another 15 minutes goes by and the replacement sandwich still wasnt out. At this point she came by and told us it was coming right up. It ended up coming out about five minutes later. The replacement burger was warm and cooked to order which I appreciate. My only problem with this experience was the over promising and under delivering and the subsequent lack of customer service to remedy the issue. I never asked for a discount, but I certainly expected one. I also expected the manager to come out and apologize for the inconvenience. This was my first experience at this restaurant and I dont plan to give them another shot. Aside from the service, the Am So burger with fries was good. It wasnt good enough to warrant the wait and another star though. Do not plan on an "in-and-out" experience for lunch!

CH

Christina Saunders

DO NOT EAT HERE. YOUR CARD WILL BE CHARGED THREE TIMES. The "manager" will give you a whole speech about how its only an authorization, but three days later they go through as charges. If only I could give this place 0 stars. I suppose the view can justify the enforced 1 star. I came here for brunch on Dec 20th and had the absolute worst service and experience. The hostesses were all very sweet and nice girls, but the my waiter was the worst. His name was Nestor. I asked him for an iced coffee with a side of cream. He brought the coffee, no cream. By the second time I asked him to bring the cream, the ice had already melted in my coffee. There was also a bottomless mimosa special, $30 all you can drink. Nestor rang up each mimosa for $9 on our bill instead of honoring the special. When I asked him to please fix the check he got very upset. The manager came over and attempted to fix it the mistake. I trusted him and Nestor and when they came back they brought me back TWO MERCHANT RECEIPTS! ONE FOR $26 AND ONE FOR $$49! It should have been just the $49. I checked my chase banking app and saw they ran my card FOUR TIMES. A total of over $150! The manager came back out and tried to tell me they made a mistake and just "authorized" my card blah blah some crap that wasnt true. The charges went through. Then my friend checked her app and saw she was charged twice but was only brought back 1 receipt to sign! This is absolutely terrible. I cant believe this place.