Address: | 54 Carpenter Station Rd, Wilmington, DE 19810, USA |
Phone: | +1 302-475-4475 |
Rating: | 3.2 |
Working: | Closed 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM |
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Srini G
Unruly behaviour, Arrogant attitude of Cashier, Poor Management, Pretty Bad experience. It’s a fact and truth that the store has to admit with all the one star reviews (Google reviews) which I personally experienced on 4/1/17. I asked for certain food item whether they carry on their store/cafeteria, I got a rude response “I don’t know” from the college kid without even looking at me. This was repeated once gain when I enquired about an another food item. I yelled at him that this is the not way to treat customers and he should have an eye to eye contact while interacting with the customers and should treat customers right. He replied Anna, you know me very well that’s why I have taken the privilege, how come a known person like you can think in such a way Anna. Anna, You know everything what is available?. How come I know what is available in their cafeteria as their menu is always misleading. He started talking non-sense and irrelevant stuff saying that my kids are always making noise whenever they are in the store, he wasn’t able to tolerate their noise and feeling hot inside his head. Does he mean to say that kid shouldn’t make any noise or he meant to say that Kids shouldn’t come to the store, Does the owner aware of this type of uncivilized ridiculous behavior of his employee., When i reverted back that he will understand when he has kids and this is not the right way to treat customers, he started blabbering don’t go on repeating the same thing again and again and used a big word, I am not your “Slave”. I think he had a wrong perception that he has been treated as a slave because he works in the cash register/grocery store which he wasn’t intended to do as he came here to do Master’s. Nobody forced him to work in the grocery store and have an perception that he has been treated as a Slave, if he has voluntarily joined the store then he should have known customer etiquette in the first place and shouldn’t show his anger towards the customers. I even told him that I am going to report to his Boss, he responded “I don’t care”. Infact right in front of him, I went and reported to the owner who was in the kitchen about the unruly behavior of his employee. He has no rights to talk about kids noise. All because of the poor management, it will be better for the owner and his business, if he thinks twice before hiring the students. As these college kids don’t have any stake on the store, they treat customers in a barbaric manner and have a big attitude problem, they don’t bother whether the store lose the customers/business or not. Nobody has forced them to work here, once they are behind the counter they should treat the customers right & genuinely interact. The only loser is the store owner. Later on the next day evening(Sunday) I tried to reach the owner and got hold of the Manager, he is very polite & genuinely apologized and felt very sorry for the incident. I told him that I am not going to heading towards his store anymore, he requested me to change my decision and promised me that it will never happen again. I was their regular patron for the past one and half years which abruptly ended with this worst experience. As a customer rightly mentioned in the Google reviews “The only reason this store is still running because there is no indian store nearby”., I agree 100% with his statement. There was an another review(Google review) which is point blank “It was the worst possible service I have ever received.The guy there was very rude and had no manners on how to treat customers.I would never recommend this place if you have any self respect” The owner has to retrospect the past events and rectify it before he looses more customers/business. After all, if a person can able to get cheaper groceries & can get good variety of foods by driving an extra mile, why bother at a poorly serviced store?. P.S. According to the U.S. Small Business Administration and the U.S. Chamber of Commerce: • 68% Customers leave because they are upset with the treatment they’ve received (Customer Service)
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Shrina Parekh
This place is an absolute hidden GEM! They have by far some of the BEST indian food Ive ever had in Delaware. Im in LOVE with their masala dosas! For $5.99 not only do you get a massive crispy masala dosa made to perfection, you get huge amounts of delectable coconut chutney (my favorite, I eat it by itself!), tamarind sweet and sour chutney and delicious sambhar on the side. The masala rava dosa has all of the sides mentioned above PLUS extra masala (potato and onion filling). The portion is truly insane and enough to fill Ive also had their paneer curry which was divine. I cant say it enough but the quantity for the price is unbeatable. Since Im vegetarian, paneer dishes are my go-to order at indian restaurants. Im used to paying upwards of $10-$12 for one dish. For $5.99 you get an insane amount of paneer curry (enough to last at least 2 meals for me) AND rice. This is unheard of! My brother is a big fan of their chicken biryani and goat biryani. We were both pleasantly surprised to see how much meat they put in the biryanis since were used to seeing more rice. My brother tells me that the meat was tender and practically fell off the bone. Each portion is enough to feed him for at least 2 meals. Such good value for money! To be clear the place is actually within an indian grocery store called Everest. They have tables and seats where you can purchase the food and eat in or youre welcome to take out (which is what we did). The staff is extremely friendly and helpful. Not sure what the reviewer before me was referring to as the communication between the kitchen staff and the register was excellent. The people at the register were even able to call kitchen staff on their phone for details on a dish! Kuteer is relatively new and it seems like theyre constantly making improvements as they go. All in all, excellent food, fantastic portion sizes and unbeatable prices!
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Jay Shah
Horrible horrible service, the server in the kitchen is so RUDE. He yelled at customers. For example, we ordered food to go but He brought it to window in plates. We didnt think it was our order since there system is to call out food names not order numbers. When we realized it might be our food, we told him it was to-go order. Now he was frustrated that he brought it in plate instead of to-go boxes and he yelled at us for not recognizing that it was our order. Another issue during same visit was as we asked for container for food we had at the restaurant, he is offering used lid for the container. When we saw hat he was up to, we demanded for new lid and he asked "why?".. then upon asking for plastic bag to carry out food. He didnt want to give different bags to us and our friends. Now we werent going to same place. How Does he think we would carry containers? Anyhow, this was my experience and horrible treatment. I wont recommend this place.
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nishita mishra
It was the worst possible service I have ever received.The guy there was very rude and had no manners on how to treat customers.I would never recommend this place if you have any self respect
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phani bhargava
Located inside Everest super market has variety of south Indian dishes especially. Love the tiffins over here. One of the best in wilmington area.