Address: | 1600 E 18th Ave, Denver, CO 80218, USA |
Phone: | +1 303-322-3154 |
Site: | locations.einsteinbros.com |
Rating: | 4 |
Working: | 5:30AM–5PM 5:30AM–5PM 5:30AM–5PM 5:30AM–5PM 5:30AM–5PM 6AM–4PM 6AM–3PM |
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Michael Paul
Your Service is Ghastly. A few times a month I visit your establishment and order a Spinach and Bacon Panini. Every time I order it, your staff gets it wrong. Main issue, round egg and rectangular Panini bread doesn’t work. Round eggs go on round bagels, rectangular eggs go on rectangular Panini bread. Your associate brought me my Panini with a dissected round egg which was elaborately placed about the bread. Because it was a round egg, it did not fill the rectangular bread. I pointed out to your associate my concerns and asked him to remake it. He did, I received the same egg on a smaller Panini. I should have ordered a bagel sandwich; it is the same food for less money. Your company has stopped using rectangular eggs for Panini’s yet, the price is still the same. Why are you trying to fleece me? Last time your associate “forgot” the full order of the customer ahead of me, to which she had no food to eat with her husband. When she brought it to your staffs’ attention they seemed very laissez faire. In addition, they spelled and pronounced her name wrong; spelled and pronounced my name wrong; spelled and pronounced, yes you guessed it, the wrong name of the customer behind me. The four of them then had an open debate on if Michael was pronounced Michelle. Today is the last time I will come to any of your stores. While waiting forever for my Panini and receiving the wrong one altogether (which by the way was tiny with a round egg) I decided to look up other bagel shops and found Moe’s bagels in Denver. I had your clerk refund my order and I went there. It was amazing! That will be my new bagel place. Good luck with the fleecing of your customers.
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A Private User
Im sorry (and Im really forgiving when it comes to bad service), but this place is CONSISTENTLY bad. The morning manager is always grumpy and short -- to the point where its noticeable...but I let that go. Whatever. The staff is apathetic which I think they take their cue on appropriate behavior from the manager. If you want to call in an order, you can forget it. They dont answer even after multiple rings, and when you bring it up when you do go in to place the order and WAIT AND WAIT AND WAIT, they just blow you off. I think they need to clean house starting with the manager. I wont go back until hes gone. And Im sending this to corporate so that hopefully something is done. This last time was the last straw.
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A Private User
I go to this bagel shop 4 days a week because it is convienient as I work nearby. I have decided to not only stop going there, but to do what I can to ensure that others dont make the same mistake. I get the same thing every time, but they only get it right about 50% of the time: toasted everything bagel with plain cream cheese, extra cream cheese. They either dont bother toasting it, forget the cream cheese entirely or dont put extra per my request. Its a bagel people, NOT rocket science. UN-FRICKIN-REAL!!!!
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A Private User
I always try my hardest to get a bagel somewhere else, but unfortunately Denver does not have many bagel shops. I swear these people are beyond stupid. I have been there when I am the only one in the place, and they still take 10 minutes to even take my order, ask me to repeat it 5 times, and yet still fail to even cut the bagel in half. Its Einsteins so I am not expecting much, but still, it is such a pain to have to go here.
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Marissa M Magro
My bagel was delicious, my coffee wasnt great, and I had a great experience at Einstein Bros. Bagels. The staff was so friendly and kind, the service was really great. Biggest downfall was the manager. He was pretty rude to the employees directly in front of me and I was really unimpressed with him, as I thought the servers were going above and beyond to accommodate me.
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Susie Ferone
Was not impressed with the bagels. Just paid 3 bucks for a bagel that was as thin as paper, burnt on the edges and soggy in the middle and had almost no smear on it..... Why the **** would you smear my bagel for me? Panera will always rein supreme over this place! Thank you Panera for your awesome menu and tasty FILLING bagels that dont break my pocKET :)
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Kierstan Renner
We were just visiting but everyone here including the manager was so friendly and helpful, they went above and beyond the normal call of duty. I will definitely be coming back whenever we visit, thank you staff at this Einstein for the pleasant morning experience!!
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Lex Pink
This was my first time stopping in quick at this Einsteins location and the employees were beyond friendly. Why cant everyone be as pleasant and helpful as them? Ill definitely be back. Thanks for giving off such positive vibes guys!
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Brylee Baugh
Ordered a toasted bagel with butter to go. The bagel either went through the fastest setting on the toaster or it was just heated up and the butter was only smeared in a blob around center and in the bagel hole.
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Gregory Poe
I love Einsteins. Fun fact: you get unlimited refills when you order coffee. Funner fact: if you bring in your own mug, coffee is only a dollar (and it doesnt have to say Einsteins on it).
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A Private User
I have to agree with the reviews below. They are slow and inaccurate. I am not a complainer, but my order is wrong about half the time and I just dont think its worth a visit anymore.
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Michael T
Chain but good bagels! HOWEVER...The other day I ran in to use the bathroom and no soap, despite the sign telling employees to wash their hands. Hmmmmm? ...And gross
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Brenda Drake
We had no problems with Quiznos. I noticed that some people are rating the Einstein Bagle shop next door .... I am not sure that they count.
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Robert Ball Jr
Parking can be difficult as this place is busy. Service was quick, however, we ended up with raisin bagels instead of blueberry ones.
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Riker Jones
The Memorial Day morning team at this Einstein Bros was awesome. Good food, fast but precise service, and a great sense of humor!
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Felicity Samaniego
Good service, clean bathroom, not at all sketchy for the area its in. Had little applesauce packets that I bought for my nephew.
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Pieter Gagnon
Very friendly staff, quick service (even during the morning rush), and their is a convenient spot to pull up on the boulevard.
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Michael Hicks
Service is usually quick and the staff is friendly. Food is okay, but much better options at the local joints around town.
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DJJusPanda
What do you mean I cant call and order catering for delivery?! I have to contact your call center? Really?
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Lauren Agliata
Good bagels and a variety of sandwiches. Great service and the servers have always gotten my order right.
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Anthony Thiros
The staff here has always been really nice to me. They dont talk a lot, but they still get the job done!
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Robert Lane
Easy location to find and great breakfast options. Same as every Einstein Bagel.
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Melissa Brungardt
Been here a couple times theyre alright but kinda pricey on some stuff
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Jason Bonner
Solid Einsteins. Probably the best one Ive been to in Denver
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Brian Martin
Fresh light bagel sandwiches are great on summer days
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Sam Humphrey
Food came out fast and was very good.
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Joshua Peters
Great service! The best bagels!
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Cynthia Stone
Excellent food and tea
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ellias ortega
Good with customers
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Jonathan Ostrow
Best bagels around.
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David Fralick
Fast and friendly!
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Jonathan Green
Love Einsteins!
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Todd Anderson
Nice and tasty