El Pollo Loco
| Address: | 13421 Newport Ave, Tustin, CA 92780, USA |
| Phone: | +1 714-450-7090 |
| Site: | elpolloloco.com |
| Rating: | 3 |
| Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM |
Location
Photos 100
Reviews 26
PA
partlypaula
Ive been to other El Pollo Locos, but this location is by far the worst. Waited 15 MINUTES for them to make Mac N Cheese because they did not have any. Mac N Cheese isnt anything over-the-top. Its just Mac N Cheese. And its ON THE MENU. If its on the menu, theyre supposed to have it. And to make it worse, when I arrived home, I realized they did not even give me what I paid for. They forgot the tortillas to my family meal. Also, when I ordered the "tortilla soup" it did not look ANYTHING like the picture. Sure, pictures are deceiving, but this soup honestly just looked like water and spice. Thats it. And this isnt the first time Ive received horrible service. I thought "hey, maybe theyve changed their ways." Nope. Its still horrible. While I was waiting, they didnt even offer anything to accommodate the customer. Very bad customer service. Not coming here ever again.
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A Private User
This place lacks in everythinig especially customer service. No one greets you when you come in and wen they take your order and your trying to decide what to get they get impatient and try to rush you. I also tried calling yesterday night to see if they where gonna be open easter Sunday and no one ever answers the phone I let it rang for like 10 min and no one answered. They should get better people to worker and bump up there customer service expectations a lot higher never going back there again.....
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Oscar Martinez
WHAT TO EXPECT AT THIS LOCATION: -They take forever to take care of you. -20-25 min by the time you are unpleasantly eating. -they seem a little lost. -salsas bar is dirty. (even on the floor by it) -floor is dirty. -windows are so dirty. -flys inside there. -by the time you get your tacos if you do they are cold, very bad presentation on the them, seems like they dont make any effort on them. I usually dont do reviews but I felt like I had to, hope this helps in any way..
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Sam Lin
This location has ample seating and plenty of parking. It’s a standalone restaurant with easy access. My only complaint is that it can take time to fill your order, even without much of a line. However, I have never had any food quality issues here. Hint: they have a (3) leg lover’s combo that is not listed on the menu but costs a good deal less (about $6 total) than their standard 3-piece combo.
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leticia lopez
Worst el pollo loco i have been to. I order hard shell tacos at 2:20pm in the afternoon and they had none made. They said they werent going to make it so i ended up getting soft taco. What kinda business offers an item on there menue then tells you they wont give it to you cause they ran out. This is the worst one Ive been to
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sylvia jacques
Second time, I chicken breast is very dry. Spanish rice is mushy. It takes me while to go back, hoping that maybe its the cook for that day.. I believe that its not freshly cooked, its reheated and it drys out the chicken. Very disappointing, when I spend almost 10$ for the meal. Horrible.
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Sergio Tellez
Filthy as usual !!! It doesnt matter the time youll arrive, place is always dirty. Crew seems to be doing their best, but short handed. Even a time that I spoke with a management person named Gary, doesnt seems to be useful since the place still the same.
CA
Carmen Aline Vazquez Torres
I had a catering order for 5:30 pm and the food didnt get here until like 5:50 their excuse was traffic. I mean I ordered a certain time for a reason I dont care if there was traffic their job was to get my food here on time. And that didnt happen.
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Pete Klein
Its a decent location. Theyre always friendly and the restaurant is clean. They have the best iced tea for a fast food joint and my kids love their horchata. They usually get the order right and are accommodating to my difficult requests.
EL
Elena guzman
Cashier was very rude! She didnt want to redeem the coupon i had on my phone. When u spend more than $10.00 u get a free chicken quesadilla! oh and she gave an attitude to the manager... After he told her it was ok...
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Ali Khaled
Not what I have expected. I arrived here and I ended up with a sloppy made taco, it looked like everything was put in a ball and rolled up in a taco. It was so bad and unexpected from el pollo loco
NO
Norma Salazar
Food is good. Crunchy in the outside, tender and juicy inside. Great staff ... the best Ive seen in fast food service. They have to improve the cleaning of floors and tables.
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Victor Bee
I wish people would concentrate on enjoing theyre meal instead of crying about everything for a change. KEEP UP THE AWSOME WORK POLLO LOCO. Thank You for the great food.
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vijai bharath
Chicken is always dry ... especially on Sunday evening .... and avocado for the Grande Chicken bowl was black and rotten out visibly and they served the same
A
A Private User
Meh. Had a mean review posted but decided to delete it. I was forced to go here for lunch as no other food shop in this center accepts card.
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A Private User
This location used to be a Burger King, now.. its El Pollo Loco. Pretty decent.
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Deivy Calderon
Twice now Ive gone and the salsa bar needs Pico, guacamole sauce or hot sauce.
KE
Kevin Randall
Had $5 chicken burrito combo. Was pretty good. Clean tables and restroom.
CH
Christine Marie Puga
One of the Best El Polo Loco s in the Oc . Friendly, Clean , Great Food
AD
Adrian Moraru
Very good food at very good prices.is always clean and staff is polite
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Annette DeFontes
We get catering from them all the time... they are great!
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Beekaay M
Tried something new, the taco plate. I ate it all.
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Larry Hjerpe
Great service food.me and my wife ate here.
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Gerardo Mejia
Great Communication end fast service
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Danan Coleman
Food is meh. Service is meh. Meh.
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Lucyana Tellez
really bad....
