Address: | 1740 Rio Hill Center, Charlottesville, VA 22901, USA |
Phone: | +1 434-964-0830 |
Site: | restaurants.ihop.com |
Rating: | 3.2 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
RE
Renee Kelly
We stopped by one monday night recently. The restaurant wasnt that busy but there was a large party that was just getting their food when we were seated. We waited 20 min before the waitress finally came over but she went to the table beside us first. This added to the agrivation as we were seated before them. We were ready to walk out when she came over and took our order. I was reassured that our breakfast that we ordered would not take long. We waited another 30 min and the guy sitting across from us was brought his steak and eggs. Once again we were ready to walk out when the waitress brought the food to the people beside us and told us ours was coming out now. The food was hot and tasty but my husbands side of ham was rolled up, grilled lunchmeat ham. It was tasteless shoe leather. When we went to pay, there was a party at the register that wanted separate checks. The cashier could not get it seperated right after waiting while he tried several ways, we left the cash in front of the manager and left. Never going back to that ihop. Never
RA
Randy R
Everytime I come here the service is lacking. There is always a await to be seated, usually 5 mins or more and the place barely has any customers in it. Along those same lines, there is barely any staff. No one is at the front to greet customers. The manager is always in the back. Apparently all the staff stays there too. The waitress was quick to take our drink order but it took a while to get the drinks. The food came out hot and as ordered. The waitress never came back to the table after the food was delivered except to bring the check 20 mins later. We went thru the majority of the meal without refills from the initial drink. The waitress waiting on us was waiting on 9 other tables and was hit or miss with them. Other customers came in and waited just as long as we did to be seated because of the lack of staff. There might be a different air around here in the day but I always come at night and it has been similar but this was the worst service I have had here so far.
AL
Alexander Mitchell
I would be giving them a 1/5 stars based on my experience if it wasnt for manager intervention. The service was quite possibly the worst I have seen, and the food was cold when we got it. Our waitress never made eye contact, never refilled our drinks, and didnt tell us more food was on the way. She dropped off plates, left, and didnt come back for five minutes. During this time we saw her socializing with her co-workers, and having a good time. Upon paying for our $30 bill for us two, the employee taking payment asked us how our experience was. We were honest, and told him it was absolutely terrible. He promptly grabbed his manager, and she ended up giving us our meal for free. I cant speak if this is a common problem at this location, but reviews lead me to believe it is. The manager giving us our meal for free more than made up for our terrible visit.
A
A Private User
Three times I have eaten here at the request of my fiance. Each time it took over 45 min for basic breakfast food (pancakes, eggs and sausage) and all three times the food was overcooked and only slightly warm because the plate was heated. Unacceptable for a fast diner and very sub-par as far as my other ihop experiences, should not take over a hour to get in and out with a small breakfast. Also, bathrooms are consistently gross. 2 stars because at least I could eat the food when it finally came and the staff was generally able to keep my water full despite the crowd.
DA
Dawn Quarles
The food was cold, the server was rude, and the service was horrible. We sat there for a very long time without the server checking back on us. We never even got a drink refill. I had to give my son the rest of my drink because he was thirsty. Not to mention we never got a check. We had to walk to the counter to cash out on our own. Then to top it off we told the manager about our service and his response was we are busy and walked off. Didnt even get a sorry. I will never ever go back to this facility.
HE
Heather Thomas
I have eaten here so many times and the food has always been great but I have noticed a lack in service... but I also noticed it wasnt because the servers were being lazy but because they were stretched between many tables at once and anyone would understandingly have trouble with that. I still will be going here a lot because I have always loved the food and I hope the service will improve over time :) also the manager I met one time was very accommodating and friendly.
KA
Katherine Sorrells
Waited to be seated extremely long time with nobody in front of our party. Waited on food uncommonly long time with only 8 tables occupied. After 55 minutes 2 people in our party of 6 still had not received their food. While 1 person got part of their food. Manager told us a lie and the general manager was rude and unprofessional with a dip of tobacco in his mouth. Will never go back to the IHOP in Charlottesville VA
TO
Tom Evans
I live in charlottesville and have been to the IHOP there maybe a dozen times with nearly the same outcome. POOR SERVICE and inconsistent quality of food which was never great to begin with. Theres a lack of training at every position or something but one thing is for sure, it never gets better so at this point I must take the blame. Im to blame for going back for more disappointment but no more. Im DONE!
RE
Regina Mitchell
Service was terrible from start to food. Waiting area had several parties waiting while there were SEVERAL EMPTY tables. My party of 2 waited 30 min for food while 2 parties that came behind me got their food before me. My order was NOT correct which caused another wait. Husbands MTO omlett was missing 3 items that she never put on ticket. This is FATHERS DAY, and not enough help.
JI
Jim Herndon
I have been enjoying the IHop at this location for many years. But tonight we were there for over an hour, with most of that waiting for out food. Other people came in, got their food and left while we were still waiting for ours. I dont think I have ever waited so long for two adult and two children meals. Sadly, it will be a very long time before we return.
A
A Private User
I visited the charlottesville location and ordered food the food was hot and delicious however the waiter never offered me any drink refills. Im not sure if its the day staff but their is too much playing around with some of the employees. I will definitely be back but in the late evening were my dining experience will be more positive.
AL
Alex Castro
Horrible service. Staff was awkward and not friendly, and they seemed to be short on staff as well. Food took about 30 mins to come. I asked for a refill and never got it. Compared to Harrisonburgs IHOP, this one was garbage. Id drive an hour away, hungry as hell to Harrisonburgs IHOP, rather than going to this one ever again.
TR
Trevor Barthel
Avoid this restaurant if you can. Service is crazy slow and the service staff yell at each other across the restaurant at times. They also gossip as they make the silverware packs for the table and the customers can hear everything. Came here at 9:30am on a Friday and it took roughly 40 minutes to get food after sitting down.