Address: | 590 E Central Texas Expy, Harker Heights, TX 76548, USA |
Phone: | +1 254-698-1098 |
Rating: | 3.7 |
Working: | Closed 11AM–2:30PM 11AM–2:30PM 11AM–2:30PM 11AM–2:30PM 12AM–10PM Closed |
A
A Private User
I used to go to this Shoguns on a regular basis when the previous owners were running it. I loved it, but I was not able to get in for awhile. I found out that they had new owners and decided to still give it a shot because I craved shoguns on a regular basis. So I made a reservation 2 weeks ago for a Saturday when I get there they have no knowledge of our reservation. We still get seated in a back room away from the world. The waitress seemed ok she stopped by several times to get our order, but this is when it all started to go down hill. After we placed our order it seemed like we did not exist. The chef got there before our soup and salad was there. The chef was amazing his show was fabulous and food was top knotch. When ever we asked for refills it took over 20 minutes to get them, which made it really hard to enjoy the food. She even started to give us an attitude. When it was time to pay it took over 30 minutes to get our bill and when we did they had added gratuity twice on the bill then taxed the gratuity. Dont get me wrong they deserve a tip but the waitress was less than mediocer and deserved no more than a few bucks at the most. We complained and then the manager told us that this was a one time thing and that we still HAD to tip the chef. As if were had planned not to tip at all. When we had finally got our credit cards out it took another 20 minutes for them to process the payment. This was ridiculous and has now ruined my favorite restaurant. Not to mention it was all over priced for three people it was over 130.00 that is crazy. I miss the old shoguns this place is crap!
DE
Derrick Smith
Where do I start. Ive been to this restaurant three times and the food is pretty good. I went to this restaurant last night with a party of 20 or more and the service was horrible. First off it took 30 minutes for them to take our drink orders. Then it got substantially worse because it took almost 2 hours to receive some of our food. To put it to you bluntly by the time I received my food some of the guest in my party were already leaving. Keep in mind its one thing if youre busy but we receive no explanation why everything took so long. And the restaurant was not busy at all very few people in there. My food took so long to come that by the time I received it I wasnt even hungry anymore after the soup and a salad had settled in my stomach. As I said the restaurant was relatively empty and they knew we were coming and they ran out of seaweed salad which is one of the many reasons why we go there. Long story short the service was horrible last night and I would never go there again. I have never been so upset and frustrated with a restaurant that as of last night did not seem like they wanted to be there. $47.00 down the drain
JO
Jonathan Deutsch
I read some bad reviews about the service being slow before I took my family and I also read some good reviews, so I decided to try it out. I went there around 7:45 took a seat and had a female waitress ask if we wanted anything to drink we said we would some water and waited 10 min for a different server to come and say he was our waiter and what would we like to drink. We ordered and waited for our drinks that got out 10 min later I do not think water takes 10 minuets to make . we ordered our food and after the food got to our table we didnt see the waiter again at all. I was sitting close to bar and heard the manager say whose table is that they look like they are waiting to leave and then it took another 20 min for the manager to come to our table ask us if we wanted anything and we said we would like the check . I have been to a lot of sushi places and this by far has been the worst I mean unless you like eating like your at a fast food place where no one does anything for you this is not the place. I apologize management but this place is rough .
LI
Lisandra Miranda
I dont usually post reviews but I just had to. I was recommended this place by a friend and the food was very good however........the service absolutely sucked. I was super hungry and wanted sushi so we walked in the door and 15 minutes later I had to flag down a waitress as she was serving the customers two tables away. Finally got our drinks 10 minutes after that and we were of course ready to order but she just walked away without taking our order. She finally came back another 10 or 15 min later and took our order. Got our order almost 1.5 hours after we ordered it. The restaurant was not busy at all so no excuse. I saw a couple of bad reviews about waiting time and still chose to give it a try. Bottom line? DO NOT go there when youre hungry and ready to eat because you will starve. Since the food is actually good I might just order for pick up during my lunch so I can pick it up on my way home for dinner.
A
A Private User
If you have ever been to other shoguns you will not enjoy this one. Most of the shoguns I have been to, the cook will come to you and cook right in front of you. He will be most of the entertainment while you are watching your food cooking right in front of your eyes. Not the case at this shoguns. The food is cooked behind the bar and the atmosphere is rather cheap and undeserving of the name. As a matter of fact, there was a " first aid for choking" diagram on the wall at the table my wife and I was sitting at. There is maybe 25 seats and you will never have to call for reservations. The food was excellent, when it finally got there. We waited very close to an hour before we got two meals. My wife and I made the best of it as it was our anniversary dinner but I was pretty upset that this restaurant had the shoguns name.
NA
Nana E
I went with a friend around 7pm on a weekday. There were about 5 tables seated when we entered and we were greeted and seated quickly. We received our appetizer and side dishes pretty quickly but we had to request cutlery because we werent given any. We were told they ran out so our waiter went looking for plastic forks for our salad, which tasted okay. I give it 4 stars because our sushi orders were pretty good, although it took about an hour after we ordered to receive them. I would definitely recommend getting some appetizers or other side dishes because those are served fairly quickly. They didnt have the exact change when I paid cash so I ended up being short on change. On a side note, our waiter was very nice and friendly.
MI
Michael Meador
Today they finally lost me as a customer. Ive been putting up with the terrible service because the food is great. Cant do it anymore. Last weekend I ordered take out, I was quoted 30 minutes. I showed up 45 later because I know they are never on time, and I still waited an extra 25 with the whole family in the car. Today I was told to sit wherever I liked, 15 minutes later I wasnt ever offered a drink, salad, soup or even a menu. We booked it and drove to nami in belton where we were greeted and served pretty quickly. On a positive note if there is less than 4 people in shogun your experience will be ok. Oh and there was only like 7 people in the whole place while we were ignored for 15 minutes +.