Wingstop
| Address: | 11983 Blondo St, Omaha, NE 68154, USA |
| Phone: | +1 402-934-9464 |
| Site: | order.wingstop.com |
| Rating: | 4 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 46
Reviews 14
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Adam Silverman
I love Wingstop, but unfortunately I wont be going back. We order on average 3 times per month spending anywhere from $25-40 each visit. We had never had any issue until July 9th. We ordered the boneless Garlic Parm wings for my wife. When we got home after picking the order up, her wings were simply plain. Not wanting to make the 10 min drive to and from while everyone elses food got cold she fed them to the kids and didnt eat. She called and spoke with Kyle who took her name and said that on our next order they would give us a discount or a family pack to compensate for the mix up. Great. Now we call to place our order instead of online as we normally do so that we can redeem this discount and Kyle shows no record nor does he have any recollection of it even though he admits that they forget the Garlic Parm seasoning from time to time. After a lengthy discussion and providing our order number he offered us $5. $5 doesnt cover the portion of the order that was incorrect let alone honor the concession that had been promised. We wanted to place an order and offered and wanted to pay for all items other than those Garlic Parm wings. 1 item was all that we were asking for which was less than promised. We had a total of 4 meals to order. Very poor customer service. Its a darn shame because it was one of our favorite places to order out from. Ill miss having a place that I can order good wings from that my wife will actually eat something from. Disappointed.
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Bailey Corcoran
I am absolutely livid at the customer service (or lack there of) that we received by Wingstop today. Never in my life have I heard, "there is nothing we can do for you" so many times in regards to an order being messed up, or a phone rep tell me "his cook verified he put the right amount of wings in the basket, and it is just hearsay and there is nothing we can do at this point." Let me assure you that grabbing dinner at Wing Stop was a split second decision, on an empty stomach, late at night because every person in this household had a closing shift and didnt have the patience to cook dinner. Looks to us like someone had a late night craving before they handed the to-go bag to us as we received only 4/10 of our wing order!! Now, I understand how people might lie about this sort of thing, but to not even give us the time of day, to not even entertain the idea that it could have truly been a mistake on your part and then proceed to take it as far as calling us a liar, and fighting every word we say--one thing about businesses is word of mouth travels far more than youd think, and I can assure you this experience has ruined any future business in our household. Tips of Advice 1) if you care about your customers, you do not fight them off of the phone and 2) never call the customer a liar
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Angel Desantiago
Ive always order from them had one issue one time and they didnt wanna refund my order or try make it again. I called and made a complaint because the batch of wings were overly salty. Never have they been salty like this. Shows that they dont care about there customers. Person I spoke to was also very rude and told me I was wrong that nothing was wrong with them. I love there wings but if this is how the gonna treat me ill stop getting it from them.
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Brad Hodgin
Came in with a friend around 8pm, only 2 other people in the restaurant. The kid who took our order got it right, but was snappy and seemed annoyed with our questions about the menu (I get it, people have bad days, its fine). We both ordered 10 piece bbq bone-in meals, it took almost a half-hour until our food was ready. Food was great, it just seemed like it took forever. I will be placing my orders online for pick-up from now on.
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Jon Nunnenkamp
Shorted us food we ordered we didnt notice it till we got home. Called to talk to them to see what they would do to make it right. They denied that they made a mistake. After a 15 min + wait on hold the manager was rude and disrespectful. The prices have gone up and the quality has gone down. My family will not be back and I wouldnt recommend them to anyone.
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Katrina S
They advertise they have beer on the menu, but when we asked what kind they had, they dont have any... yet. When I asked for a glass of water they said its cheaper to pay for a bottle of water, because they dont have water glasses & they would have to charge me 2.19 the price of a soda for a glass of water. Other then that to food is good. Service was good.
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D. Nathaniel
Dont waist your time! Lazy trashy place. Placed order online with a confirmation number and when I got there was told they dont do online orders. Not told anything but sorry you can order now. Horrible customer service and I can definitely got without wingstop now in favor of Buffalo Wild Wings who has never messed up and order from us yet. B Dubs!
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Amy L.
This Wingstop is always on top of whats going on. The employees here are good at what they do, and nice to customers. Food is always good, and online/app to-go orders are always ready right on time. Really clean interior as well! Also bonus, no tip line unlike another popular wing restaurant that rhymes with Ruffalo Mild Rings.
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Lathan Haug
always great, fresh, and ready in 14 minutes or less. guy at the register was very friendly and got me a side of fry seasoning i always ask for. If you need a good wing fix this is the place to go. great bang for buck on a 10 wing combo w/ fries and a drink. get the cajun for that spicy kick with some great flavor.
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Rick Markham
Ive come here for wings for a long time. The sauces here are much better than BBW and the seasoning the put on their fries is the bomb! Ive never really had a bad experience here. Sometimes the fries are a little bit overcooked but not enough to complain. The Blondo location has the best fries.
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Ethan Tesch
Very unfortunate. They keep messing up orders and the people I end up getting on the phone are pretty rude. Manager played the blame game last time when there were multiple problems with the order itself (way too damn much salt on fries = inedible, missing items, etc)
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A Private User
This place is great, they are open late, food is reasonably priced and comes with veggies, etc. Lots of different varieties and sauces. Warning though, the fries are very filling, dont order too much. One of the best wing places in Omaha hands down!
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Nick Klein
Only came here because BWW screwed up my order 5 times in a row. Havent needed to go back since. The wings here are good size and always sauced the way they should be. Fries need to be crispier, but from a wing standpoint this place is my go to.
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Austin Compton
Great wings with tons of vegetables. Fries are excellent for about 5 minutes and then get soggy with grease, some people like that though. The wings more than make up for it at a decent price. I frequent this restaurant often.
