Chipotle Mexican Grill

Reviews 6

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Corey Craft

Its okay compared to other places but compared to Chipotle in general this is the worst one I have ever been to. I just moved to this area from Tampa, FL where there were four Chipotles that had lines to the door and beyond no matter what time of day you went, and the service and product at all of them was better than this one. The last time we went to this one here in Columbia, SC, there was no one there so we thought it would be quick but the beans were all solidified on top and the food looked old and not fresh. The service was also not fast and we could tell the disdain of the employee at having to take our order. This time they were out of white rice, which I didnt find out until after I was through the line. Well they werent actually out of it, they just failed to prep enough. The girl tried to convince me that you cant tell the difference. Frankly, you can. On top of that the girl was getting snippy with the employee behind her which made things awkward for me. I checked out and started to eat when I noticed there was a giant bay leaf in my bowl, which isnt a big deal because I can pick it out but someone with a burrito probably could not have. That led me to question everything and I started to notice some of my chicken pieces were questionably cooked. Add all this and the fact that the dining area was disgusting and I watched an employee do a piss poor job of whipping down the tables with a dirty rag that actually left food particles on the tables. I would have just thought, "okay, maybe I just caught them on a bad day twice." But then I checked on Google and saw that all the reviews were bad, so there must be something culturally wrong at this specific Chipotle that makes it suck so hard. And I will have to second that the employees are politely rude or fake polite, they make polite conversation with an air of sarcasm that lets you know they really hate you for being there. They also dont care about accuracy, they move very quickly but they just slop things down and dont even give you a chance to say if you want something done a specific way.

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Rachel Bond

Literally the worst restaurant ever. When I first walked in i noticed the floor was covered with trash and so were the tables. Went i went to order for my daughter, I was rudely told that they didnt have a kids menu. My not even two year old daughter waved at the women who told my daughter to go take a seat or she wouldnt eat. Next I ordered a burrito which was absolute garbage. I mean real low standards Chipotle. I guess just smashing ingredients into a tortilla and then balling it up is standard procedure at this restaurant. After all this i ask the cashier if they sell sweet tea. She assured me they did. After i purchased my meal and drink. I could not believe the look on the womans face when she told me they had no sweet tea and she seemed to relish the fact that she sold something that they didnt have.. I will for the rest of my life tell everyone to stay away from this franchise. I successfully told several would be customers as they approached the restaurant that there were rude lying employees using cheap car salesmen like tactics at this restaurant. The would be customers turned around and left. Oh and your not fooling anyone Chipotle. The customers can see the the bags of chips you purchase from Publix from across the street and sell them marked up versions as your own. absolutely pathetic.

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DeRante Parker

I can see why this place, not Chipotle, but this specific Chipotle location, gets mixed reviews. Some days are good and some are not. Unfortunately, for me, most times are not; and mostly because the staff is rude or they might be out of the little things like chips or salad dressing. As far as the speed of service, well its Chipotle and also one near a university so of course itll be busy at times. The staff tries to move fast but you can only go as fast as the customer goes. Plus, add on all the online orders that come in, you might have to wait a little bit. But, I wouldnt dock points for things that this place have little control over. However, most of the staff can definitely be more polite, and especially act like it matters when theyre out of something. A person might really look forward to those chips only to find out before they pay that youre out of them. Its not hard to deal with the fact that youre out of them. But it IS hard to deal with the fact that a staff person dont care about a persons dining experience, for whatever personal reason that staff person is going through.

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anthony baiocco

I love chipotle and have been to dozens and can honestly say this has the poorest management and logistical support. They consistently do not have items prepared on the line and are waiting to play catchup. They should notice when items are low and a long line and prepare food accordingly. The line staff is slow and seems untrained as well as does not pay attention to the orders. For weeks they have been out of chipotle Tabasco sauce, their water dispenser on the soda fountain hasnt worked and the overall attitude seems that they want to just get the Order filled and move on rather than create a good experience for repeat diners. Sadly this is the closest chipotle and I will continue to subject myself to sub par service in the hopes that corporate takes notice of their poor customer service and adjusts the leadership / management at this facility.

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Rick C

I have been to this Chipotle a handful of times, and the experience is consistently bad. There is always a line wrapped around the entire store, sometimes even going out the door. I went today because I had a free burrito coupon, and they had only two people working the line plus one working the cashier. Meanwhile, there are plenty of open tables and parking spaces. They simply do not have the ability to quickly serve the number of customers they get. It takes anywhere from 20-30 minutes to get your food. The food itself is fine, though more often than not my burrito quickly falls apart. The prices are also too high, as not only guac costs extra, but also chips if you want them, plus even more if you want salsa with your chips. Id rather go to Moes, get more bang for my buck, and be in and out much faster.

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Melissa Freitas

Love Chipotle, food is great but first time I went they were out of forks, and second time I went their water on the soda dispenser was broken. The third time my friend and I went they were having what seemed like a staff meeting outside on the patio while customers were eating. The person running the meeting who I assume was the manager was talking loudly about how college degrees dont matter anymore which I thought was rude and ignorant considering they are located right in the middle of a college town and my friend and I both are college students. He also made a remark about a women who worked for them and referred to her as " that fat chick". My friend and I were shocked at the lack of professionalism, even though it is a lot closer to campus I would make the drive to the other one on Forest rd.

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