Adelphia Restaurant & Lounge

Reviews 3

LI

Linda Apetz

Tonight we attended a fundraiser for a school in West Deptford Township. Seven nurses/spouse attended this function at 7:40, arriving from a 12 and a half hour shift. $20 for apps, wine, and beer from 7-9PM. 10, no more than 15 minutes upon arrival, I asked the bartender if I may speak to a manager to request more food and if the food would be replenished, as only green beans and a few pieces of sausage were remaining on the buffet table. I was told, with an attitude (the "look" and frown), she would tell the manager. 15 mins lapsed, still no food and she never left the bar area. It is now 8:00 PM. I ask the blonde young women at the front counter, "May I please speak to the manager? We just finished a twelve and a half hour shift. Can we please have some food, like chicken, so we may eat something for dinner? I invited seven nurses here to attend this fundraiser and there is only green beans left and a few pieces of sausage." She left to ask the manager and returned saying she had relayed the message. None of the food was replenished and it was now 8:15-8:30. I ask the second bartender the same question and was told "they" do not replenish the food for a fundraiser unless it is all gone. (?!) With only a half full pan of green beans? Really?!? The last time I asked was at 8:45, knowing that at 9:00 the fundraiser was over, I returned to the young blonde woman at the front desk again. She did not mask, in any way, her disgust with me asking her again if the chicken could be replaced (Really? Chicken is SO inexpensive! I was not asking for filet mignon!) I said "It is now 8:45 and I know, sure as hell, it is not going to be replaced this late! Would you, please, ask the manager if we could please have some chicken enough for seven people to go with the green beans left on the table? We have not had any dinner and just finished working a twelve and a half hour shift." What has happened to customer service? We paid just as much as the attendees who were there at 7. A few people had also complained that both (female) bartenders were very rude. (These are people who are very polite and not complainers). Anyone who knows me, also knows I am very polite and respectful. I know this is lengthy, but tonight was very embarrassing and disappointing. We only wanted to have something small to eat--not a meal. The manager finally came out at 8:47-50 and looked at the buffet table. I walked up to him (a young man in his twenties, whom I had seen two months ago, and was told he was the manager. I smiled at the time, thinking that is wonderful that he is a manager so young and having a great start to his career). When I reiterated the aforementioned, he said, "Well for fundraisers we only set out a certain amount of food and thats it and now its 8:45...." I told him I had asked the first bartender an hour ago, he said "No it wasnt an hour ago. Maybe 20-30 minutes. Time usually goes by faster than we think." I told him that I know what time it was because we came from Voorhees and arrived at 7:40 and I asked 10 minutes later when I saw the food was not being replenished. He continued to argue with me that it wasnt an hour. (?!?) I wish I had to punch a time clock upon entry to this place. As I was explaining to him that I am not trying to give anyone a hard time, that we would just like to eat a little bit of chicken to eat with the green beans--enough for seven people, that I have four children who are/were waiters/waitresses/bartenders (didnt mention the son who is an executive chef) and always appreciate their hard work and tip accordingly, he walked away from me, talking to me over his shoulder. DISRESPECTFUL!! Both of the female bartenders were very disrespectful again at the end of the fundraiser, telling people to move their bags, phones off and away from the bar. I will not patronize this place, under present management, again.

AN

Anne DiStefano

I went to Adelphias for many years; this past Friday drew the line for me. My husband, a friend, and I went to eat and to dance a little. Let me start off with the very young hostesses; I told them I had reservations and mentioned my friend was already here, and could they tell me where she was seated. The both looked at me and one said I have no idea, just walk around and look for her. Really???? How unprofessional is that! I then found out from my friend when she first got there she gave them my name and she was told I was already seated and that shed have to look for me. Hello!!! I hadnt even arrived! These apparently were very young untrained hostesses who acted in a very unprofessional manner. We ordered 3 appetizers, a glass of wine, and soda; our bill came to $45 and we had a $10 off coupon. When we were going into the club they looked at the receipt and questioned it because they said $35 was too low for 3 dinners. After telling them it was $45 with a $10 coupon and we had appetizers, we were then told that its only by purchasing entrees that you get your receipt stamped and get into the club without paying. I have never heard that in all the times weve done this! They let 1 of us go but 2 had to be paid for! Really???? Its $10 to get into the club so we spent more on food than if we just paid to dance. Ridiculous and total rip off! The place was packed as usual and there was wall between the dance floor and back bar; Im guessing for a private party. After about a 1/2 hour they opened the area and my husband went to grab us a table--the people in there ran like elephants in a safari to get tables! As he was standing by a table; he asked one of the workers if he could get us a few chairs. As were standing there waiting, this manager (same one who told us about the entree purchase) comes and grabs the table we were standing by and gives it to these other people who already had a table. I dont know if they knew these people, but the service all the way around was horrible! I refused to buy anything for the remainder of the night and left early. The only good thing I will give Adelphias is there brunch; other than that, adios!

JU

Julie g

Wedding planner Dan left two weeks before wedding, new wedding planner (Evelyn) notified us by email...no call No valet parking by 430 pm and ceremony was at 5pm. No one greeting guests to direct them to where the ceremony was. At 5 pm guests were still wandering around as many were from out of town and not familiar with Adelphia. No tea candle placed in unity candle although I discussed with them the day of wedding Seating wrong and family placed in the back at reception... Wedding planner was not present. Had under ypung guests and one was in the bathroom sick..The staff assumed this was because she had been drinking alcohol but this was not the case. The bartender took it upon herself to go out on the dance floor and start removing drinks from the hands of guests, and had waiters removing drinks from tables. In addition she was carding guest like myself (I am 50) before she would continue to serve them. After she asked me for my license I watched her pour 1/4 shots in the drinks she was serving I had to find the Captain and complain and he did speak with her. There was not any problems with guest behavior and/or actions that night to warrant this. The venue was beautiful and first planner (Dan) was sensational however there were too many problems as the mother of the bride that I should not have to address..Maitre D and Captain had to be hunted down by serving staff. In addition they had a reception in the room next door where the wedding ceremony was and the music was competing...we were told no party would be booked there. I have called twice to complain and make appt to speak to manager without a return call. The second time I was told I could leave a message on one of the managers voicemail "Evelyn" but the staff was not allowed to book an appointment because she would be angry. I am still waiting for a call from Evelyn the "owner/new wedding planner" to discuss complaints however like her wedding planning she is a "no show"