Pizza Hut

Reviews 3

JO

Josh Gallant

Where to begin. First Id like to mention this is something I NEVER do but with this place I feel obligated because changes need to be made. Ive continued to order from this place because of very very mixed results. When its good, its good. When its bad, its worse. From the online order telling me 45 mins for delivery and it ending up taking over 2 hours and getting absolutely nothing in return to make it right. To ordering pickup that is not even started by the time I walk in the store despite being well past the pickup time. To ordering extra toppings and getting less than regular toppings. To the bread sticks always, always, ALWAYS being extremely overcooked and nearly burnt. To the fact that it seems there are nothing but young teens working there and one older gentleman who speaks poor English and looks at you like youre crazy when you ask for a soda or discount because of the extended wait/messed up order. To the delivery man completely forgetting to bring you the 2 liters you ordered with your pizza (in this case the delivery man actually drove to the gas station and purchased me replacement sodas but even that took an additional 45 mins or so). To them trying to make excuses for late deliveries by saying theyre down to one or two drivers. And I could go on and on. In any case all of this could be forgiven if they would just DO something about it. Fire someone for goodness sake, and Id say start with the older gentleman whos customer service is questionable at best and seems to be in a leadership position because with a 1 star rating this place has to be loosing you money, Pizza Hut. If you screw up an order, make it right. Do NOT order from here unless youre willing to risk it and do NOT stay silent or these problems will never get fixed. I love pizza hut and this place puts it to shame at least 80% of the time. Please Fix This. UPDATE: So I have gone back a couple of times now to get wings. The service wasnt bad (because I have done pick up exclusively). The only complaint with the staff is STILL with the manager who speaks poor english. I was literally paying and talking with another employee and he kept interrupting, either in the middle of my response to what the other employee was asking (example: nice employee asked if I wanted napkins, and before I could say yes the rude manager was asking for me to sign the receipt). Again, this is was literally after he walked up and interrupted the nice employee who was helping me in the first place, so I dont know why he feels the need to always work the register even after Im being helped. The food is still hit and miss. The wings are usually fresh and usually well cooked and well covered in which ever sauce. But they are SMALL. A big push from pizzahut a while back was that their wings were a % bigger. If these are the new & bigger wings Id hate to see what they were before. And the packaging for the wings is so stupid. they come in a plastic container with no vents, so by the time Im home the condensation has all but ruined the sauce and the wings. Yet the container is also not sealed enough to keep the sauce/condensation mix from leaking through the edges. Which they will if you get more than one because they dont stack at all and they are very weird shaped. But thats more of a pizza hut complaint than an individual location complaint. UPDATE 2: So I went in last tuesday, ordered some pasta, breadsticks, and cinnasticks. No sight of the normal manager I have problems with. Nice gentleman took my order, who i assume was another manager. I checked everything in the car and it was seriously all perfect. I was literally snapping pictures of the cinnasticks. Everything looked promotional picture good. I actually went back in and gave my feedback to the guy who helped me and he basically said "the food is a reflection of the manager and I always make sure its good". Food was great. Like Ive said it seems to be all about the management at this location. This order literally changed me from a 2 star to a 3 star. Everything was THAT good.

ER

Eric Saunders

Horrible experience that went from bad to worse. First, as many have stated, the call center is a joke. Had to repeat the order several times and they didn’t have it correct. When asking them to repeat it back, it was still not right. Then, as many have stated, they quote a delivery time that means absolutely nothing. We ordered at 4:30pm on a Sunday and they quouted 5:15. At 6pm we called back in and they couldn’t help…they stated they only take orders. They stated they would need to have customer service return the call. At this point, I decided to just drive to the location at 494 & Bass Lake Rd. Upon my arrival, I learned there were a half dozen others in same or similar situations. Felt like the lobby was one four letter word away from a mob. The manager was 100% dismissive and zero help. I repeatedly asked for his supervisors name and number and all he ever gave me was Robert. He refused to give me the info! Additionally, as a solution, he stated he would then make the order and give it to me for free and it would be ready in 8 minutes. So basically 2 hours from our order time, they hadn’t begun the order yet. What?!? I continued to wait, primarily because I wanted the supervisors contact info. Asking repeadedly, at least 20 more minutes go by. This is when I had had enough. I thought it was bad enough to make excuses and say that the call center was out of his control but when he promised me 8 minutes and it turned into 20 minutes, that is NOT out of his control. As I stood in the lobby, the cruel reality that, as customers, we have little to zero recource on situations like this outside reviews like this and refusing to do future buisness at the location. None-the-less, I will be stopping in during the day at this location and, moving forward, will do what I can to raise awareness so that others don’t fall victim to the same situation. Corporate office, Better Business Burea, Social Media, etc….

DO

Dougy Vo

Do not order from this place on the weekends. Actually dont order from here ever. Been going to this place for awhile despite mixed results because its in the area. Weekdays they operate fine, but weekends, especially at dinner time, should be avoided entirely. In the times Ive walked in for carryout there has been no one in the actual store, because the employees are out in the parking lot in front of the store smoking weed in their car. A guy will finally show up after maybe 5 or 10 minutes when he figures out that he has a job. Order will consistently be messed up in some manner, such as missing/wrong toppings or being undercooked, but Ive put up with it for some reason. However this time I ordered delivery, and wow they took incompetence to a new level. An order that was supposed to take 1 hour took 2 hours. When I called, some kid picked up and managed to make it obvious that he was high out of his mind just by saying his name. When I asked for the status of my order, he told me his manager would call me back because they were too busy. Which I already knew was a lie. First off, he can just turn around and look at the kitchen and hell know whether or not the order is there. Secondly, I called back a few minutes later and got a different person, who told me the manager was out of town, so they had no intention of calling me back at all. Then I asked if anything would from the bill would be taken off and I was offered $4 off a $65 order. Basically they would take off the Pepsi. At that point I had enough, and told them to cancel it. Decided to check Dominos out instead, and ordered the same thing for less than $50 and received it in 20 minutes. This location should be avoided at all costs. And for the record, Ive done this type of job before and its not difficult. At all.