Address: | 3701 W Old Shakopee Rd #200, Bloomington, MN 55431, USA |
Phone: | +1 952-881-1222 |
Site: | pizzahut.com |
Rating: | 2.1 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
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George Auen
This Pizza Hut has one saving grace, and it is Kristi. I ordered online for carry out and was instructed that it would be done in 15 min. I know that weekend carry out can sometimes be busy, so I get there in 20 minutes. When I walked in the store it took several minutes before anyone would even talk to me and ask what I needed. I was then told my pizza was just getting into the oven. 30 minutes later I was called up for my order. In total it was an hour from the time I ordered to the time I received my pizza. Kristi was the cashier who recognized, a now full waiting area of upset customers, and gave me 50% off for the wait. This review would have gotten a DO NOT RETURN from me had it not been for her. Please thank her for her customer service, and rectify whatever was happening to cause this delay.
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Kelsey Femi
Every single time we order from this location theres a problem. Either they never deliver it, they ignore you when you come in, or they get it wrong. My husband made an order online for pick up tonight. When he got there of course tons of employees are there but none greet him until they feel like it. Then they ask for his name then claim they cant find the pizza. Then they find it but for some reason they had put spinach on it.(we dont like spinach on pizza) so instead of remaking it like youre suppose to in the food business they began picking it off WITHOUT GLOVES! How are they still in business?! Theres only one guy that works there that actually does his job and does it right. Its unfortunate he has to work with these idiots.
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Nora G
Ordered pizza for pickup and arrived 2-3 min before it was supposed to be ready. Took several minutes before someone greeted me. When he finally did he told me my pizza wasnt ready. Then he left to go on deliveries leaving the woman making the pizzas there by herself. I sat there for 20 minutes waiting for my pizza to be done. There were 6-7 other people waiting while this poor woman was trying to help people and make the pizzas at the same time. Finally someone else came back from deliveries and started giving people their orders. Terrible service. Hope someone gives that poor woman a raise.
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Alex McCracken
Weve been trying to order pizza from this location for the past hour. when we call the "local" number we are sent to a women in San Antonio who insisted that they had already closed and would not offer us any real answers. when we called the location on Portland Rd. we were told that this location should still be open and that they did not know why they were not. additionally, we were told that we could not order from the Portland Rd location due to the fact that we were in the Shakopee area. Finally after an exhausting hour with no headway we gave up and called a competitor. and it was delicious
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Mark Bailey
I LOVE Pizza Hut but this one is the worst! They rarely get my order right, I have stopped ordering the extra flavor drizzles or crust edges because they are always messed up. Several timers I have ordered the Bone-Out Wings and received Wings with bones in them. Toppings are sometimes missing or the pizza has toppings on it I didnt order. Their delivery speed is usually pretty good but I live just a few blocks away. I will continue to use them for now because they are the only pizza I will eat that delivers to my house, but if I find an alternative I like they will never hear from me again.
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Wendy Reynolds
So, as you know i posted a review last night while we were waiting for our meal. My husband and i both called the number provided and we were put on HOLD by the call center!!! OUR ORDER never arrived NOR did we receive a phone call. FINALLY at 1045PM we had decided we had better go get something else as we did not know if our order would EVER arrive. And of course it didnt!! VERY DISCUSSED!!! I would hope WE HEAR from someone TODAY!!!! and thank god we did NOT pay with our credit card!! what a joke!!! I RATE THIS AS A BIG FAT ZERO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Ben L
Garbage... have mixed up my pizza orders twice. I was patient and kind with the person on the phone, but they never called me back when they said they would. Then, when i was ordering again at a later time, they mixed up my order again, and am in the process of waiting to see if they will call back. I dont know if this is pizza hut as a whole or just this store, but my experience at this store has really sucked bad. Doesnt matter what you order or when, theyre gonna screw up somehow.
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Matt Pfister
Pizza arrived cold and 20 minutes after the estimated time. I ordered a Supreme pan pizza and got a hand tossed pepperoni. Called to complain and got a call back from the store but they did nothing to rectify their error except offer to give me a free pizza if I came in to the store. Lame. I ordered delivery so I didnt have to go to the store. Beware.
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Alan Garcia
Ridiculous! This store location is the worst ever! They dont care about their costumers! They always mess up on an oder,etheir they are late or they give the wrong order,apparently the orders get canceled by themselves online,they need to hire better staff cause these people including the managers make Pizza Hut look bad.
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tirsa ramos
friendly staff, the people always greet me when I come in alone or with my family. I have a Pizzahut closer to my home but I rather drive 9 minutes away to this one because customer service means everything to me, and this one wins it for me.
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Chris Gauper
We ordered pizza to be ready at 5:00. Didnt walk in to pick it up until 5:30 and it wasnt even started. The people working there are idiots. We went to the Papa Johns down the road, walked in, ordered and got 2 pizzas in 10 minutes.
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Josh Leyh
Never had any issues. Ive ordered a few times from here. The other night we made an order and even got extra breadsticks since they were closing soon and had extra. Great customer service. The delivery people are always nice.
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Brian Dunn
Got there on time waited 15 mins. Finally got my food and had to go back in for missing items. Drove the 10 mins home to somehow have cold pizza. Obviously the pizza didnt have the drizzle and crust flavoring... Never again
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Jennifer Columbus
Waited almost two hours for our order and when we called to ask where it is we could only get a hold of a call center where they said a manager would call us back and never did. No pizza. No money back!!
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Jared Thyen
I havent had Pizza Hut in year and I thought it sounded good. I was very wrong! My pizza was soggy, greasy and horrible tasting. I will never order pizza again from Pizza Hut.
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Elisa Newland
Ordered carry out a couple times. Fine service, nothing bad or great. Toppings dont always make it to the crust (slice = 35% crust then the sauce and toppings)
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Dan Lindquist
This place is horse sh** They should just close the doors. Worse service I have ever had!! Its been two hours no call back go f** youre self Pizza Hut!