Burger King
| Address: | 50787 Van Dyke, Utica, MI 48317, USA |
| Phone: | +1 248-739-5390 |
| Site: | bk.com |
| Rating: | 4 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 7AM–12AM |
Location
Photos 95
Reviews 22
LA
Laura Hyatt
A friend of mine came into this burger king for a coffee yesterday and this was her experience... "Bill grabbed me breakfast this morning from Burger King. It was all great until I took the last swig of my coffee and felt something odd in my mouth. I bit down and then immediately spit out out on a napkin. I was inspecting it, trying to figure out how a piece of rice had gotten in my coffee, when I came to the horrifying realization that it was indeed a MAGGOT!!!!! I had to choke back the urge to vomit as I continued to inspect it, wondering how a hard, dried up maggot could get into my coffee!!? After brushing my teeth and mouthwashing a couple times, I still couldnt get over it. I worked in food service for years, so Ive learned to let a lot slide. I just couldnt get over this one though. So, after I finished my work, about 3 hours after the discovery, I tried calling the number that Google had listed for that Burger King- of course it didnt work. I had to go dig my receipt out of the trash and call the number there. The reason for this post is because of that phone call. If I have an issue, Im pretty calm, Ill talk to the manager and move on. Ive also been on the other end, as a restaurant manager, and if there was anything I could do in a situation like this, I would do it. Apparently, Christina, the manager of the 23 & Van Dyke- Shelby Twp, MI Burger King, doesnt think that way. I asked to speak with a manager, she then snapped "yeah thats me" so, I politely explained the situation about the maggot and instead of apologizing, she immediately scolds me for not calling earlier, stating "You should have called right away, why didnt you call when it happened?" Seriously? I called within hours. Sorry, I was working and trying not to be sick. When I asked her why she was scolding me instead of apologizing, she copped an attitude, offered a hasty apology and then asked "Well what do you want me to do about it? Do you want to come in and Ill give you a free coffee?" Ummmm- no. No thank you, I dont care for any more maggot coffee. I told her that I would like her to find out why there were maggots to begin with and maybe be a bit more sympathetic to upset customers. To which she replied that "everything was sealed, so she doesnt know how it happened, what else do you want from me?" Wow. I was just floored. Clearly, she didnt care and the conversation was pointless. I thanked her for her help and hung up. So, if you like your coffee without any "EXTRAS" please avoid Burger King at all costs. Ill be sticking to Tim Hortons from now on." Stay far away from this maggot infested burger king if you know whats good for you!
CH
Christopher Jillson
So I went to grab dinner from here tonight. When I went thru the drive thru and placed my order, whoever was on the other end didnt hear my clearly and got my order wrong. I figured I probably just said it to fast or something, but I basically repeated myself 3-4 times before he got it right. Then when I pulled up to the window what do I find? The guy that toke my order with a ear bud in his ear and playing on his phone. Im so glad that Burger King employees rather prioritize being on their phones than actually doing their jobs.
BR
Brooke Duchon
All three chicken sandwiches were burnt, they forgot a shake, a double cheeseburger, and the zesty sauce for the onion rings that we specifically asked for. The lights in the kitchen wouldnt stop flickering and I believe the young lady who was upfront was the manager, stood at the expediting area on her phone. The gentleman who forgot the food couldnt even be bothered to bring out the food like he said he would.
JE
Jennie Krist
Friendly, speedy service! And the food is always fresh and well prepared while the location is always clean and well put together in comparison to any other fast food or Burger King locations. Will for sure always get my Burger King cravings from here!
JA
Jacob Camden-niemyjski
My experience at this burger King was nice its one of the newer ones in the area its geared tords the local community with the high shcool logos as you walk it its clean fast service and play area with is not in many restaurants any more
CE
Cece MANN
Just left and I always get the same things , the Food is always Hott and fresh. The manager tonight ( with the braces) was very friendly , fast and polite. Keep up the good work you guys
KA
kate798
They dont know what goes on each menu item. Have ordered the same thing 3 times now and each time is missing bacon. Annoying!! Im expecting bacon so give me bacon.
JO
Josh VanValkenburg
Its nice and clean on the inside. The soda machines are coke freestyle so thats pretty cool. The staff are all nice. If you like BK its a really good one to go to.
TI
tina jackson
Usually pretty good today slow as could be busy and very short staffed but food always great nice employees as well
MA
Matthew Fleury
Pretty good food, no t the best fast food around, but not bad for a quick stop in after a long day at work.
AD
Adam Rettig
Staff was very friendly. Food came out quickly. A friendly establishment with good food!
WA
Walter Mueller
Friendly service and quick meals...even during the lunch rush.
ME
Melissa Bernal
Kids area could be updated as we go all the time
AN
Andre EWERT
Clean good burgers, great before a movie..lol
EM
Emma Joseph
Good spot, with a play place for kids!
DA
Dave Katulic
Friendly and helpful and fast!!
JO
Jonell Gray
The place was kept very clean
LU
Lucas Miodonski
BEST COKE MACHINE EVER
NO
No Commentary Gaming
French fries awesome
KA
Kamran Bhatti
Very nice people
BR
Bruce Lafrance
Good food
NA
Nathan C
Yummy
