Address: | 2595 S Rochester Rd, Rochester Hills, MI 48307, USA |
Phone: | +1 248-844-2717 |
Site: | waybackburgers.com |
Rating: | 2.7 |
Working: | 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM |
JA
James Kopp
Burgers are good but not run well. Told everyone how good the food was and had people over which I said I would buy for everyone. No one answers the phone to order in advance. Tried for a 1/2 hour. Got here and they have no hot dogs and no chili. One of the orders was chili dogs and chili fries. Would have been nice if they answered the phone so I would know in advance considering I came from several towns away. Well see if and when I come back. Good food is half the battle Wayback, service and consistency are the other part of business. I had been telling everyone how good the food is, I will no longer give you kudos. You screwed me. When I left I mentioned the poor ratings on Google. The gal told me the have new management. I dont think I would have mentioned that considering they are a mess today. So got home with the food, burgers not juicy. Sides all over the bottom of the bag because appearantly they dont have to go containers. That seals it, I will not return. Good luck staying in business.
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Robin koester
I love Wayback Burger and whenever I am in Rochester Hills working I stop in for lunch. Today however I stopped in there was nobody upfront went used the restroom (which smelled of urine and trash all over floor) went back to the counter to order no one there still. Knocked on pantry door young came out and gave me the dirtiest look for knocking on door didnt say a work and pushed through the door to go back to other side. One visit can ruin the experience! I will be dining elsewhere in Rochester today! Zero for customer service today!
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Sherry Drainer
Terrible service, the girl did not know how to cook. Without me even complaint after waiting 20 minutes she said I have to rebook your order. Chili cheese fries is a slice of cheese thrown on top. Potato fries where cold and hard. I tried to call and talk to someone and no one answered. The cook/cashier said oh I got left all alone. No excuse I wanted to tell her if she wasnt hanging out in back room and out front cooking it may have been a little better. It will close forsure
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vette b
The only reason why Im giving 3 stars is because I talked to the staff the manger or owner have a Big problem and if they dont corrected it this burger place will be closed down. First the door was lock at 6 p.m. we had to beat on the door to get in (should have just got in my car and left) but come to find out they had to lock the door because the manger left, and left the lady that was there for 3 months with 3 new employee LMAO OMG. Superwoman I named her.
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kady burchette
My husband and just left this location after tasting the worst food of our lives; no exaggeration. I got a "Cheesey burger" that tasted rotten and a jr. vanilla shake which was completely inedible. I have never, before this, had a shake I could not drink. I had one sip and gagged. My husband got a cod sandwich and he could not eat it. The homemade chips were the only thing worth eating but we felt too disgusted to eat but a few. NASTY!!!!!
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Joseph Cam
I would have to say all the one star reviews are correct. Staff could care less when we were there only 4 people dining in the restaurant and waited 10mins to place our order. The staff looks at you like you are disturbing them. Had no ketchup filled no straws for drinks in the bin. This is just an example of a restaurant that could care less. This place will not last to long
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Sarah Strickland
While the food quality is still good, the overall service has been slipping. Double check your order to make sure that youre getting what you asked for. Ordered the onion ring/french fry combo, they rang it up as fries only. Talked to them, and after having to explain to them the items on their own menu, finally got the onion ring/french fry combo.
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Joe Napoleon
We were the only ones in line to order and still had to wait 10 min. The floor was sticky. They were out of nitrogen so no soda. Nice inventory planning! The place was a bit messy yet the 4 staff members didnt seem to have the time to clean or cared about it. I like the burgers but with all the other options, this place of now of my list...
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Phillip Fox
Wayback Burgers is one of our favorite stops! Its a bit pricey for burgers and fries but its worth the cost! Their beef is never frozen and everything is made fresh! There is a wide variety of delightful things on the menu! Also, they have some vegetarian options, and healthy options like turkey burgers and veggie burgers!
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Anwar Alkeilani
First and last time I visit them.....very slow service....you get your burgers one aftet the other....once your done eating them cold, you receive your also cold fries . They were out of chake and Chipotle sauce.......try them out and see if they deserve to be in business
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James Bannister
Poor customer service the lady behind the counter seemed as if I was bothering her to be there. This being my 1st time was not a great experience and was basically rushed to order when my family were the only people there. Food is pricey and not that great taste wise
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nick fletcher
Dont get me started on the food. It always seems to taste like cleaning products. The service is absolute garbage. You always get an attitude and theyre always out of something as stupid as "cheese" I hope for this place to close down because its so bad
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Emily Decker
Although the food was just okay, the service here is terrible. They are kind, however they do not know how to run a store well. We were the only ones waiting and had to wait about 20 minutes for our food. The burger was small and underwhelming.
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Ryan Parker
Great basic burger joint w fries and chips that are made to order. Better than most fast food places. The staff is pretty friendly. I havent tried any other sandwiches besides their burgers though so try the fish sandwich at your own risk.
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Jennifer Robbins
Horrible place will never go back. Waited 15 minutes for an order of fries that staff was to busy screwing around in the back room to give us and by the time we got them they were cold and every ketchup bottle on the tables were empty.
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iceman
I just ate there and It funny most of the worker still Bill u for both burgers and they DONT KNOW HOW TO MAKE A SHAKE DRINK ! What the hell! What a shame Ill never go back there, even when it was my first time. Place is dead in there.
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Caroline Eberhard
Wayback is typically a family favorite, but today at the Rochester location they were incredibly rude. Also all of their cooking employees were cooking with their hair down. I will never be back to this location.
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Maureen Moons
This place used to be terrible. They have new staff and its really great. Super friendly, fast, and the food was delicious. I also notice that its so much cleaner than it used to be.
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Kristen Tucker
We bought take-out and it was yummy! Onion Rings rock! The burger was cooked just right. I cant wait to go back again. Oh, how could I forget the milk shake. Mmmmmmm
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Norman Leon
A good burger joint with fantastic milk shakes and amazing chilli cheese fries. Staff were friendly and professional and my mushroom, swiss, cheeseburger was solid.