Grand Azteca - Madison Heights
| Address: | 321 W 14 Mile Rd, Madison Heights, MI 48071, USA |
| Phone: | +1 248-733-9662 |
| Site: | grandazteca.com |
| Rating: | 3.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 12–10:30PM 12–9:30PM |
Location
Photos 100
Reviews 12
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Lena G
I called in an order ahead of time and spoke to the girl that was the asst. manager. When my husband got there, they said they didnt have the order. My husband called me to make sure I called the same place, looked on my phone and it was the same phone number. They said I didnt call. I called them myself again and it was the asst manager again(same voice) and I asked her what happened to our order. I asked her to check if someone else got it by mistake. She insisted I didnt call. I gave her details about their menu that I would only know if I have called them before and asked. She said all we could do was wait another 10 to 15 mins for our order if they put it in now. I said no thanks...you didnt put in our order when you should have and the asst. Manager messed up, Id like to tell the manager directly. She said well I could have helped you out. I said why didnt you offer that when you first realized you messed up? You should immediately apologize and try to make up for what you failed to do instead of insisting that I made it up. We are new to this area, and they will never get our business for poor customer service. I will be calling again to talk to Thomas, the manager. He just happened to leave the restaurant to "go to the store" when I called (right!)
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Ashley Mels
SAVE YOURSELF TIME AND DO NOT COME TO THIS LOCATION! I went to this location for my birthday which happened to be on Cinco de mayo. While I already knew it would be crowded, I did not expect to spend almost 3 HOURS in the restaurant. The restaurant was packed like a case of sardines when we got there at 830pm and Im almost positive they were over the legal capacity. People were standing in the aisles which made it impossible to move. We waited almost an hour and a half for a table. We sat down and our waitress came over to give us chips and eventually take our order. TWO AND A HALF HOURS AFTER WE PLACED OUR ORDER, I got up and walked into the kitchen to see where our food was. About 40 min after we ordered I had asked the waitress if they had even started cooking our food. She didnt give us a straight answer. About 2 hours after we placed the order, only one of our dishes came out. 2.5 hours after we ordered and after I had complained for a third time, our food finally came out. Not only did they run out of rice, but the beans and the enchiladas were cold. We left the restaurant at 11:15 Its safe to say my friends and I will NEVER be going back to this restaurant.
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Kanisha Adams
Mario was my waiter, I asked for water with lemon no ice. When he brought my cup the liquid was cloudy, the cup felt warm, and there was literally steam coming from the cup. This guy acted so unaware I just asked for a soft drink. Then a beef taco came with my dinner combo, there was no cheese on the taco. All the cheese was on the plate, the presentation wasnt well at all, and again Mario acted so unaware. The atmosphere was ok, the food wasnt anything to go back and tell my friends about. My only problem was my experience with Mario. I doubt if I would go back to that location.
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Satendra Marquis
The service is fantastic, the molcajete is fabulous, the draft beer is gigantic and the prices are fair! The wife really enjoyed her margarita and tamales, the kids loved their nachos and tacos! Additionally, for a place with ancient restrooms, they are clean and fragrance free. The place was very busy, but everything came quickly and the staff did not rush is out the door when we were done. Which was great as we ended up getting flan for dessert. I would recommend trying to save room for the flan by the way, it is almost as good as my mothers.
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A Private User
I love Grand Azteca, Ive been coming here for about a year and a half and its consistenly good. Dont expect anything fancy or frilly, thats not this type of place. Service is pretty good, always polite, and your chip basket isnt even totally empty before youre brought a fresh one. You gotta go for the combination meals, its where the best deal is. Plus you can get a coupon on their website! The beans are great, the tamales must have crack in them because I swear I dream about them. Just go and try it!
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Paul Crepeau
Family owned, family run. Good enough to have opened 5 more locations. Best salsa - I eat it by the gallon. Guac is good too. Unique murals in the table tops. Texas margarita (large) is the best. Big, varied menu. Food comes fast - great place to go before a movie. I have eaten eveythong on the menu and it is all good. There are standard menu items like burritos, tacos and fajitas. But the molcajete is unique. And the carnitas is the better pulled pork than in most bbq restos.
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Joseph Mannino
If you dont like Azteca youre a stiff. This isnt a fancy dining restaurant, its American Mexican and its awesome. Fast and cheap food / drinks. How about the lady who reviewed it before me that says she ordered enchiladas but the waiter didnt speak English so she had to Google an image of the item to show the waiter. Are you joking? You just said enchilada. Also, its "impression" not "expression" peasant. Anywho, this place is sweet, check it out.
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Allen Merck
The price was the only real high point at this establishment. Inauthentic is the best description of the food, serving what tasted like Hidden Valley ranch and an equally unimpressive salsa with unsalted tortilla chips. The ranch was then repurposed, and slathered on top of their Fajita Burrito. Worst than that was the processed, Americanesque cheese used to fill their enchiladas and chile rellanos. We will not be returning anytime soon.
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Jager Bombs
My wife and I have been here over a dozen times. We always ask for Sergio, he keeps you full on chips, salsa and drinks. We have been waited on by some of the other waiters but they werent as good. The Chili Rellenos are our favorite, a couple times they were a little under cooked but havent had that happen in a while. We will continue to go here, it is our favorite Mexican Resturant.
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Ryan VanDorp
Good place to check out for lunch if youre in the mood for Mexican food. Great specials and reasonably priced drinks. Its the kind of place where youll read the drink menu and think - "Oh.. I wasnt really planning to order a drink, but at these prices, I might as well.." Chicken tacos + beans + rice made for a satisfying meal here, and Im sure Ill be back for them again sometime.
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Trevor Thompson
First time in my 35yrs on this planet that I sent food back. I read in a review that the beef tasted off, and it did...i couldnt get through the first bite, nor could my girlfriend. That said, they did the right thing and brought me a replacement in the form of cheese enchiladas. Outside of the beef, the food was awesome. I would still go back, just not having the beef.
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A Private User
Food was horrible! The cheese tasted like American cheese- just not flavorful at all. The corn tortillas were mushy. The spinach in my spinach burrito tasted like canned. That would of been fine but it had that tangyness to it with nothing else in it. Yuck! Nothing seemed fresh. The price was decent but I didnt receive any beans and rice to make it a complete meal.
