Cold Stone Creamery
| Address: | 42761 Woodward Ave, Bloomfield Hills, MI 48302, USA |
| Phone: | +1 248-332-3014 |
| Site: | coldstonecreamery.com |
| Rating: | 4.3 |
| Working: | 12–9PM 12–9PM 12–9PM 12–9PM 12–10PM 12–10PM 12–9PM |
Location
Photos 21
Reviews 13
A
A Private User
I called yesterday at 1:30pm to place a cake order to be picked up at 12 noon today. The woman I spoke with seemed very annoyed and said she needed at least 24 hours of notice for cakes (So 22 1/2 hours isnt enough time to make one cake?) She reluctantly took the order and said "I guess Ill have to come in early tomorrow to get your cake done by noon." I thanked her and said "Ill see you then." Well today I arrived at Coldstone at 12:03pm and the lady there seemed confused when I asked for my cake. She came out of the back and said she was really sorry, but there was something wrong with the freezers earlier and that my cake was not yet finished and it would take her another half hour or so to finish it. She was very nice and apologetic. But- I was not going to sit and wait for a half hour (nor could I because the "surprise" party was starting at 12:30), so instead, I ended up with 2 small pre-made cakes (which she did take $6 off the bill) but I still ended up with something I didnt want as well as paid $49.00 rather than $34.95. I was paying for the cake with money my co-workers had collected- and therefore the extra $15 was unfortunately my responsibility. Not a huge deal really, but one phone call would have made a world of a difference!! I could have postponed the party a bit and came later for the cake and it wouldnt have been a problem. Please work on your customer service. I only gave 3 stars because the cakes were still delicious.
TH
Therese Mystere Deesse
Its an awesome place to go in this horribly hot summer. Great tasting ice cream too. And they usually are able to accommodate my nephews nut allergies
CO
Coco Moulder
The parking lot sucks here. The service can be low as well if the line is backed up.
SP
Spencer Duran
Slow service, every one of the 16 year old kids working there drag serious ass.
LI
Livia
Its nice. Not self service. Employees are usually pretty rushed
HU
Humam Alwan
The girls that work here are nice and professional
AB
Abhishek Chauhan
One of the best ice cream places around
BI
Bill Chrouch
Great ice cream and an awesome process.
HA
Hamada Taleb-Agha
Best ice cream in town
AB
Abdulwahab Alkeilani
Very good service.
SH
Shashank Gowda
Just Awesome!!
PA
Pat Williams
The BEST!
JE
Jerry Campbell
Great
