Red Robin Gourmet Burgers

Reviews 5

BA

Barbara Fagot

I wish I could give negative stars. We were excited to try Red Robin. The menu has so many wonderful choices. Our server starts off apologizing for the long wait because she was running behind. Then it goes down from there. A young couple were seated behind us. The girl was obviously angry with her companion. She was talking so loud that everyone around her was forced to hear her conversation. She said the "F" word more times in a 5 minute conversation than I have said my entire lifetime. We asked our server if she could move us. She was very accommodating. She told us to leave everything that she would get us new settings at the other table. Our food arrives and my husband notices his fries are wrong. I also ask for a fork because our server has NOT provided the new settings as promised. My fries were also wrong but I decided to just keep what I had. The server brings my husband a correct order of fries but still no fork. She looks at me confused because she knew she was supposed to bring me something but could not remember. "A fork" I replied. She goes into the kitchen and returns with the plactic "to go" utensils that are wrapped in plactic. She gives it to me and says "I couldnt find any metal forks that I thought you would be happy with". What the heck was that comment about. I was extremely insulted. She made me feel as if I was being a pain when in fact she dropped the ball by not giving us utensils when she moved us. But apparently forgot that she had already brought my husband his fries so she gave him another order. Another server passed our table and asked how we were doing. "Not good" we replied and told her what happened. She went into the kitchen and came out with a metal fork in less than a minute. Needless to say my food was cold and i was no longer hungry. We paid full price for cold inedible food. The second server also mentioned that she had heard the young couple fighting by our 1st table. This is a huge problem. Two servers were aware of this. Why were these two disrespectful people still there? There were two tables with children within earshot of them. Did the servers notify the manager? Did the manager do anything? I think its clear the type of clientele they want. Its apparently not respectful ones. We will not return. This was a huge disappointment.

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AL

ally lan

1st we had to wait 40 min because they only table they had large enough for a party of 6 they gave to a party of two and completely forgot us while waiting. Manager tried to fix it offered free appetizers. But that took 15 mins to order waitress just cant take that order you have to wait and have her turn on electronic device, then show you how it works. Dumb. Took longer to order appetizers then the meal. Our sodas came out after we finished eating the appetizer. Slow. Once food came out, I got 2 bites in my burger and my sister finds hair in her burger that she just cut in half. Hair in their meat of the burger. Manager said this is common in food business. We said sorry not common for us, and didnt eat another bite. He only comp the hairy burger and the appetizers. None of us ate the rest of our food and had to pay for it, said he could not comp them because no hair in ours and I guess losing our appetite from seeing hair in someones food wasnt good enough excuse why you could NOT eat your food. Manager could not even talk to my mom who was paying for the meal. Was rude to her when she said she would not be returning. With this all being said this is not our first time at a Red Robin. Its my favorite restaurant when I lived in MD, was very excited we were finally getting one. But this is not a typical Red Robin. So if this is your first time at Red Robin wait and go to any other one, not this one in Slidell. It is not a real Red Robin. All around bad reviews, and if the manager finds it common and acceptable for hair in their food what else in their kitchen is acceptable???????

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MI

Michael Bruce

1. Service was excellent and the staff was professional and courteous; however, the burgers were horrible. I got the Red Robin Gourmet Cheesburger w/pepper jack and substituted a veggie burger for the beef. The burger was mushy and tasteless and if there were any tomato slices, pickles or onion slices they were hidden and totally tasteless because the burger was drowned in soggy shredded lettuce drenched in mayo. Furthermore the "side salad" was presented to me at the same time and on the same plate as the "gourmet" burger (are they saving plates??). I would have done better going to McDonalds and gotten a BigMac.....at half the price, three times the taste, along with fries and a Coke (Red Robin charged me almost 3.00 for a single glass of unsweetened ice tea). I spoke to the manager who told me that when a customer swaps the beef for a veggie burger they automatically cook the veggie burger on a griddle instead of the grill because of vegans/allergies etc. unless the customer says something. Regardless, the burger was not cooked (mushy) and the pepper jack cheese, while identifiable, was ultra thin and could not be tasted. Call me old fashioned but when a restaurant advertises 10 to 15-dollar hamburgers with adjectives like "gourmet" and other superlatives, I expect to leave feeling good, sated, and like I got my moneys worth. Instead, I ended up paying for a glutinous, tasteless, mushy crap sandwich, half of which I left on the plate because I refuse to torture my pets with that stuff. If only the food were as good as the people!!!!

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WE

Wendy Murphy

Had never tried Red Robins before. Since my husband is a burger lover I figured wed finally give it a shot. My son ordered a couple of types of boneless wings for an appetizer, and a milk shake. He said the wings were pretty standard and the shake was a bit lacking in flavor. He had the burger that is wrapped in lettuce, instead of a bun (what the heck? lol) and said it was tasty (though it looked VERY sloppy to eat). Hubby had a stack of onion rings and one of their burgers from their multitude of burger selections. The onion rings were all really thick, which I hate. Onion rings need a balance of onion to crispy coating, and these did not have that. He enjoyed his burger but said he has had better, and also worse! I had the pretzel nugget things for an appetizer. The cheese sauce for dipping, was rather bland and the nuggets must have been warmed up in a microwave because very soon after hitting the table, they were cold and hard around the edges. I had a bacon cheese burger which was quite good. Bacon was crisp, cheese was thick enough to know it was actual cheese. Waiter was very friendly and prompt. Prices were about average for a sit-down burger place. I would probably go to a Red Robins again, if there was nothing else nearby to choose from, but I wouldnt go out of my way to visit one again.

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T

T Mocek

Its unfortunate how bad my experience really was. First time eating here. They were dead slow and we were still here for an hour. Appetizer came out at the same time as our food, except they didnt bring our food out, but let it sit under the warmer so it didnt look like they had forgotten about the appetizer. By the time we got our food it was barely warm. The burgers were not cooked properly, medium and medium well were the exact same thing. The worst part was the meat was absolutely doused in salt, to the point that after a few bites I couldnt handle anymore. And thats saying a lot, I love salt. They put the wrong bacon on one burger and tried to pass it off as the right one by adding pepper, only to admit after complaining about the food that they were out of the proper bacon. The fries were old at the very least, possibly double cooked, by the time we got them seasoning bounced right off in our attempt to make them edible. Our server was nice but not very attentive. She apologized for the bad food but made no offer to make it right even after admitting things went wrong. I guess Ill use the 60 dollar receipt to remind myself how bad it was, making sure to never return.

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