JJ Fish & Chicken
| Address: | 1959 Metropolitan Pkwy SW, Atlanta, GA 30315, USA |
| Phone: | +1 404-763-0008 |
| Site: | jjfishandchicken.com |
| Rating: | 3.9 |
| Working: | 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–1AM 10AM–1AM 11AM–11PM |
Location
Photos 100
Reviews 8
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Shadow Executive
JJ Fish & Chicken is a fast food franchise originating from a famous Chicago eatery on Martin Luther King Drive in Chicago, Illinois. The flagship restaurant was started by James J. Green in 1982 and quickly became a local favorite for serving fresh fish and only fish. The restaurants increased popularity lead to rapid expansion and spread the concept across the country, with several franchises right here in the greater Atlanta area. However, with rapid growth come issues, although the over all concept is similar the local stores do not offer the full menu of the Chicago stores. Moreover, many of the Atlanta locations are individually owned and account for notable differences in the quality of food preparation and service. The Metropolitan avenue location has had issues from the moment they took over the building from Popeyes. Since opening their doors and for a year or more after the was a strong foul order of what smelled like a backed up sewer when you entered. At times the smell was non existent but other times it was eye watering nauseating, which is the reason I suspect why Popeyes left that property for a new facility. The owner operators at that time where good guys but clearly way over their heads and it was reflected in the overall chaos of the store, from rude and roguish employees ignoring and arguing with customers to orders being improperly recorded and food incorrectly ticketed, misplaced or mixed up and given to the wrong customers. Initially food was cooked to order, however this caused more confusion and added delay which angered impatient customers. Subsequently, this lead to certain items like chicken wings being pre-cooked and sitting in big pans on the side. Then when ordered they would be submerged them into the hot grease for a quick warm up. But you never knew how long they had been cooked or if flies had landed on them. Also the food had an excessively greasy taste when this method was employed. Nevertheless, through all of these issues the food was considerably good with a consistency that was acceptable if you enjoyed fried foods from a fast food joint. Approximately, 4 months ago a new partnership was formed with the original owner operators of the Metropolitan location. The new team are experienced in the restaurant business and brought a new management team, perspective and work ethic. There was a bit of a learning curve as the new team endeavored to learn the process and the patrons, however they quick flatten the curve out and were up to speed on improving the over all cleanliness, efficiency and customer service performance. In fact the place no longer has the putrid smell, the cleanliness of the store has improved beyond acceptable, and the employees have become more attentive, respectful as they expedite orders with appreciated quickness. Perhaps, this enhanced speed of service is because they employ the same pre-cooked methods as the old management team, regardless the food is still solidly good, hot and plentiful. It is not the caliber of the Chicago originals, but if you like fried food from seafood to wings then this maybe a place worth trying.
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Tauna James
I went there April 18th in the pm after 2, I asked for 4piece chicken and pizza puff. They cleared the store once before my wings, told me to wait 2/3 mins for the rest. They cleared the store again before I had to ask about my order . They then started it over an hour later. The female cashier tells the entire restaurant she has a customer looking angry, rolls her eyes at me and says "not on her watch was she going to deal with it" . I became severely upset demanding my pizza puff after waiting 2 hrs. I asked where the manager was, the male cashier that took my order said he was standing on the side. Im asking to speak to him and he wouldnt come out. The male cashier tries to tell me to wait even longer for fries. I told them I would report them if anything happened to me from the encounter... That night and for the next 3/4 days I had severe cramping, severe vomiting, and severe diarrhea !!! THEY NEED TO BE INSPECTED AND SHUT DOWN !!!
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Terry Davenport
Dont waste a moment of your life with these people. They provide awful customer service and treat their customers like crap. I called in my order tonight and arrived 15 minutes later. I was told by the young lady at the register that my food would be ready within five minutes. 20 minutes later I asked another employee wheres my food. I was told it was coming up now. 15 minutes later still no food. I went back to ask about my order again and was told they have no idea what happened to my food. After this I asked for a refund. These heffers didnt even have the decency to offer an apology for wasting my time. This place should be shut damn. I will never eat here again.
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Felicia Balcom
Learned allot today. Chicken flavor always good but temp nahhh. I was there at 215pm they had 3 basjets of chicken done already n i saw 1 basket of fries. Im like couldnt have been sitting there long paid waited received food cold upon receiveling food i noticed their health score for testaurant pinned on the bored but noticeable because it was folded over. Score is 69. Im from Chicago n the smallest hood spots can get a 100 this place should too. Rep Chicago better please. And i miss the girl they had there working by herself she was very good. The 2 they had today i waited a good 4 minutes before anyone acknowledged me.
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Nikki C
JJ Fish is a staple in some northern cities like where Im from so we sought this place out. The good news is fish is good and so are the chicken wings. However, when you order you should be prepared to wait at least thirty minutes. They only cook the food to order so its long waits for everyone. I didnt like that our fries were cooked in chicken grease. How hard is it to have a deep fryer just for fries. Dont assume we cant tell and taste the difference. All in all the good is good so if they could do something about the wait wed travel here more often.
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Ernestine Tedford
Ordered catfish and okra with coleslaw....the coleslaw was 1 teaspoon full so when I asked was this a joke they laughed and said NO. Im not kidding when I say 1 teaspoon full and I might be giving it to much. You spend $10 for 2 PCS of fish and a extra $1 for the okra you would expect to get a full meal!!! My 1st and LAST time going there!!! Even if it was 20 more restaurants with the same name I WILL NEVER GO IN ANOTHER ONE!!! I dont just give you my $$$ and I get half ass food and service.
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Eugenia Roberts
I like jj fish, but i did not have a good experience at the metro lanes location. I wanted the four piece dark piece, but when they said it would be 20 minutes, i just got the four piece wings as they suggested so i dont have to wait. I ended up not getting my food until 20 minutes later. No compensation, remorse, genuine apology or anything. Completely defeated the purpose, and i could have gotten my dark pieces waiting that long...plus just plain ghetto...
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Shaquaya White
They can get a little backed up because they are known for having such good food its ridiculous. My advice would be to definitely call in ahead to place your order or go up there when its not peak hours. Their food is amazing I have ate here several times, youll definitely get a delicious mouth full for your buck!! They definitely have me as a new customer! They also have several locations over the Atlanta area.
