Pollo Tropical
| Address: | 2955 Cobb Pkwy SE, Atlanta, GA 30339, USA |
| Phone: | +1 770-612-9775 |
| Site: | pollotropical.com |
| Rating: | 3.3 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 11AM–10PM 11AM–10PM |
Location
Photos 100
Reviews 8
MY
myfddream
Ive been going to the one in Akers Mill Square and finally had to do a review. It has been more than four occasions when something has gone wrong here. First, the drive thru service is horrible. They do not greet you properly and a lot times when you first pull up to the menu, they will tell you to hold and you have to sit there for 5 min only for them to come back and rush you to order your food, cutting you off asking questions in the middle of explaining your order before you can get it all out. Also the food portions they give you are such a rip off. Ordering the 1/4 chicken meal, I wouldnt advise anyone to do. The two pieces are so small, with a small side that only fit for a child but you pay about $6. Their tropichop bowls are just filled with vegetables and only 1/4 of a cup of chicken(if you chose chix). Not cool! I leave that place still hungry 20min later feeling like Ive spent $6, $7, or $8 on nothing. They have gotten my order wrong on four different times and the sense of urgency when there are many people waiting is ridiculous. They move so slow as if they dont care. Some of the workers look sloppy having their clothes(shirts hanging any type of way, hair looking a mess(some of the girls, risk of flying in some ones food). Its like they hire people who dont give a D**** and look like they are type people who live in a nasty house but have them working around food to serve people. They dont keep their kitchen clean properly. I will never eat at this place again.
MA
MA Milián
Sitting on Cobb Parkway right alongside major competitors Chipotle and Chick-Fil-A is this Floridian colored Pollo Tropical. Its hard to miss. In just three months, Ive seen the quality slide way downhill and some of the former good Latino employees have been disappearing. Now, its a mix of people that surprisingly even know how to say "pollo" correctly and ones that look like they just got out of an Oklahoma state prison. Most of the chicken prepared is watery and flavorless. It tastes like it was boiled overnight and thrown on a grill just for the marks. The black beans did not taste Cuban at all... they tasted like a robot made them straight out of a can. No flavor. Sin sabor. Que vergüenza! Gross. Tostones have been removed from the menu for Georgia which is quite a joke since this is supposed to be fast food, Cuban style. Honestly, Ive had better food on a domestic airline. The drive-thru experience is awful. I think their speaker and microphone are either interfering with one another or all the drive-thru employees are just all in need of a hearing aid! Go inside to order... if you must. If youve had Pollo Tropical in Florida, then dont come here expecting the same thing. This is a washed-out blah version that gives the whole chain a bad name... not that they really had a stellar name to begin with.
MI
Miss A
This is the second time I visited this location food is never hot and chicken skewers have numerous amounts of fat and they treat Roxann like a slave. She is a elderly woman trying to make a earnest living and not even treated with the up most respect. The sales associate at the cash wrap with blue eye shadow had a nonchalant attitudeand wasnt pleasant at all.Had no regard for making the customer feel appreciated or even welcomed. Upon eating I seen hair on my chicken breast went to return the food and spoke to the assistant manager who called upon the store manager Rhonda who took care of my experience & made it much better. Thanks Management. I received a whole another meal that was hot, but shockingly I realized not a single person in the kitchen had on a hair net. Most food industries require that. I think I had my share of Pollo Tropical.
JU
Julio Carrasco
Another 5 star place to grab a bite to eat that I loved and with a Caribbean Theme style to seal the deal to stop on in and check it out. It reminded me of a mixture of an affordable Chipotle and Rotis combined. Not to mention they were able to accommodate my girlfriend since she is Gluten Intolerant and they were very friendly in letting us know what would be good for her. Both our dishes were delicious and my Flan was great. I almost wanted to stay longer once the Merengue music started kicking in! Watchout now!.I may be the Chicagorican Fedora Hat Wearer that speaks Spanglish not Spanish but dont let me get in a groove and start dancing up in here. So they get my vote and I can guarantee you might want to check this out or be square. Its your choice but my choice I say give them a chance. My vote is 5 stars!
L.
L. Hudson
The staff was young and acted like it, not sure who the manager was but staff was jokingly cussing each other out with customers within listening distance at the counter. Ribs were dry, and so was the chicken, I believe they must cook it in large batches and then let it sit until its ordered...Not good. Their "saucing island" was dirty and not at all kept up with sauces spilled on its counter and not wiped up looked like for hours. There were no forks in the holders for customers. Their trash can in the dining room was filled to the point that the flap would not come down so it was visible to any and all the staff yet no one bothered to switch it out and no paper towels in the bathroom. In short, simply an over all very poorly managed location at Akers Mill Square.
SA
Salvatore Millevolte
Never heard of this place before but was pleasantly surprised. Was expecting normal fast food quality but the Chipotle Chicken sandwich suggested otherwise. The chicken and the bun didnt fit together like they came packaged together on a freezer truck. The chicken was irregularly shaped like you would expect from a restaurant and not perfectly uniform with the bun like that over processed stuff from other fast food joints. It tasted freshly grilled and seasoned, came out as quick as any fast food, and the staff were top notch. It feels like a disservice calling Pollo Tropical "fast food" but really this place is what all fast food restaurants should strive to be. Ill be back.
JO
John Grimsley
1.) Dont use the drive-thru. 2.) Dont expect it to be fast. 3.) Dont expect the sides to be good ~ except for the corn souffle. 4.) Dont expect them to have any corn souffle prepared. In 2 out of the last 2 visits they were out ~ 1st time they said it would take 30 min so we opted out, and the second time we asked if they had it and they said yes and took our order....only to call out our order number 10 minutes later to tell us it would take another 15 minutes. The taste of the chicken is good, so its up to you as to whether its worth putting up with the other issues in order to have it. After our last experience, my wife & I have had enough.
CA
Candace S
There is no country (outside of Zaxbys, USA) for those of us that have dietary restrictions but live in fast food time frame. My family doesnt eat 95% of the chains out here but when I stumbled upon Pollo Tropicals drive through on Cobb Pkwy, I knew there was a God and that He or She didnt want me to eat McDonalds! Pollo has really great offerings on fresh Cuban food. Their family packs are around $12 and Im in love with their curry mustard side sauce. Luckily the sauces (there are like 10 different choices) are free so I normally rack up on that when I go!
