Address: | 13700 E Mississippi Ave, Aurora, CO 80012, USA |
Phone: | +1 303-743-7474 |
Site: | restaurants.ihop.com |
Rating: | 3.7 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
LA
Lacey Jackson
I never write reviews for anything, but this place really got to me. I came in, they werent busy in the least (the tree girls were standing in the back part of the restaurant talking and laughing). More than one of them saw me waiting. When they finally came up front one asked if she could help me. When I (politely) said I was waiting to be seated, she said "Oh, okay", then turned away and went to cash out a customer (no big deal, Im incredibly patient). So I waited more. Still didnt get sat. She finished, went to take care of their one other table, and stayed and talked with them for a few minutes. One of the other girls came up front, and at that time a man and woman came in the door (obviously the girls friend). She IMMEDIATELY sat them, and didnt even bat an eyelash at me sitting right in front of her waiting to be seated. Im really the worlds most patient, understanding person. I dont get mad easy, but wow. To completely ignore me, knowing Im waiting to be seated, and have been for over 10 minutes, and go ahead and seat someone who just walked in? Thats not okay. Not to mention, they werent nice to me at all, but incredibly polite and bright for the spanish people who came in and were already there. Maybe they didnt seat me because Im white, who knows. Id just like a reason as to why I was blatantly ignored.
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Bobby Russell
I only use one star because they dont provide a "this place is racist" review!!! I urge all my military veterans to avoide this place and anyone that dislikes racism to whites and blacks!!! We arrived to a long line and a African American family showed up same time we did. Several Hispanic same party as us and above mentioned showed up after our arrival. Both African American and my party watched as these Hispanic partys of equal persons as ours were seated ahead of us. When I questioned this I was told that the Hispanic parties were allowed to seat first because they called us first two parties several times but we both were at the front and nither of us got called. Was told that well they are Mexican parties. My last name is Russell but I am an Mexican American and I was outraged at how they treated myself and the other family because they assumed my family was white by last name and light skin and the colored party was treated the same for their skin color. I am disgusted and when I called to speak directly to a manager I was told that "well sir this is a Hispanic majority restaurant" we are sitting in village in and have to say all parties here are treated equal regardless of ethnic origins!!!!!!
GA
Gabrielle Patterson
The tables and floors were the first thing I noticed. There was one other group of people in a booth, they definitely had time to clean up a bit but didnt. The bathrooms were absolutely disgusting. The staff was very nice and polite but not quite enough to bump up this review. Iced mocha coffee was bitter tasting, and not in the good coffee kind of way. Got our food pretty quickly and I immediately realized it was because nothing was cooked all the way. Eggs were still liquidy (not just the yolk) and my hashbrowns were cold on the inside. I gave up and ate my pancakes instead which were pretty awful. I had ordered the new, seasonal apple ring pancakes but they brought me the pumpkin ones instead since they were out. The pancakes were still batter, barely cooked. I was starving and ate a little bit of everything and ended up pretty sick the next day. Overall, definitely do not recommend this location.
JO
John Day
Used to go in there quite often in the early morning hours but the staff and the management at that time of the day is kind of useless. They dont even know when youre standing at the counter waiting to place an order because theyre too busy in the back shooting the bull! And events or Saturday morning or Sunday there is nothing but a bunch of loud drunks in there. The carry out plastic that you use is ridiculous. In this day and age when recycling is a big thing you are stopping peoples bags with tons of black ugly plastic for the food. If you order eggs bacon and potatoes they have to put each one in a separate plastic container which is so stupid. Besides that black plastic is really not considered recyclable because it such bad material. Come on IHOP lets get with the program and at least use the recyclable products. That one is big on my list
CH
Chris Krieger
The wait is always longer than any wait should be. You get in and wait 5 minutes to be greeted and once finally seated its another 10 min to order drinks. 30 min to get someone to get a food order and an hour to get food... than your orders wrong. If it takes all night to get your food youd think they would at least get it right! This isnt from one bad experience its from 5!! This has happend 5 times!!! And 3 of them there were less than 3 people in the restutant! So I decided not to sit down and eat here. So I orderd a pick up of an order of monster cheese sticks and they Said itd take 30 min to be ready and got there 30 minutes later and they Said itd be right out! Stood there and waited for 15 min.. thats 45 minutes to fry cheese sticks!! The staff here is ridiculously incompetent!
MA
Mariah Ginelle
The service was terrible. When my party of two was seated it took the waitress literally 20 minutes to come to the table to speak to us. Not to mention she only came over in till I flagged her down. We made our order and that was the last time we saw her. Another 30 minutes go by and she still hasnt come back or spoke to us. I get her attention again. I ask about the progress of the food. She then tells me I could leave if I wanted the kitchen is back up. I tell her no I want my food. I waited this long. She leaves and comes back 2 minutes later with the orders not hot but cold. I tell management and he doesnt acknowledge the fact that I am displeased with there service.
AS
Ashley Wickham
Jaw dropping bad service. We really needed a quick meal as we had another 120 miles till we were home. Everyone needed food and to rejuvenate before hitting the road again. It took forever to get our watery coffee and juice for the kids. Half our food was cold or wrong orders. Items were missing. I had to wave down staff to get service. People were using cellphones to play music very loudly over the restaurant music with no staff intervention. Really we just wanted to leave, the food was not what we normally expect from IHOP. Really hope management will take better care of a table of 4. As a former waitress I give this place an overall F-!
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Bryan Barnes
13700 E Mississippi Ave, Aurora, CO 80012 This review is not so much about the wait time, but the quantity, quality of food and price. For two people the price came to $25.48 and the portions were very small. One meal was cold and had to be returned to the kitchen to be warmed up. The other meal was chicken fried stake that usually came with hash browns and now not part of the meal. Pancakes were burnt, and cold along with two small servings of scramble eggs. Village Inn did this and we dont go there anymore, now IHOP will no longer be on our list of choices.