Address: | 411 Granby St, Norfolk, VA 23510, USA |
Phone: | +1 757-214-0531 |
Site: | goo.gl |
Rating: | 3.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 12–10:30PM 12–9PM |
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Sara Scott
I reserved a party of 20 (yes I know thats quite a few) a day in advance. I also called the day of just to be sure. All went well until I actually got there. They had me wait for 20 minutes for Im not sure what and then decided to set the tables. They then only set 4 tables seating 16, and we asked them several times to have more ready, when there were two empty tables next to us with dishes waiting to be taken and cleaned. When we finally got to ordering, they served me the wrong food and insisted thats what I ordered (I said "Is that fundito?" more than once). I asked a different waitress if this is what I ordered and she said it wasnt right (they served me flautas). I was served the correct dish. The food was great, the servers are friendly enough but they left me upset with their lack of respect for a party of my number to be so unprepared. They did sing me happy birthday with a free shot, but overall I was more impressed with the food than the service. Will eat there in the future, but never having a group meal with them again.
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Sarah Gueho
If I could I would post one five star review and one one star review. My friends and I have been going here every couple of weeks for about a year and loved it!! Good food, service, and drinks; along with a great location. However, all at once everything changed, and the food is soooo bad now. Each of us had favorites we almost always got, we went in and ordered them and they were sooo different, and downright bad. I usually got the spinach enchiladas, which were cheesy and great, covered in enchilada sauce. However, this last time it was literally under-cooked spinach in a tortilla, nothing else, not even salt, and it was chewy. I have also noticed that a lot of the wait staff have left in the past few months.
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Justin Cassimore
Awful food and service. We ordered table side guacamole and it wasnt being made, so after about 5 minutes we asked about it. The waitress proceded to roll her eyes and say "Ill check on it." I had ordered the burrito mex and the menu said that it was stuffed with steak, rice, beans, onion, and queso served with guacamole and Pico de Gallo. I asked for no beans because I dont like them. When I got my burrito all that was inside the tortilla was over cooked steak and onions with I kid you not American cheese. Rice was on the side and the guacamole and Pico de Gallo were on top. It also had sour cream on top which I dont like either, but it wasnt in the menu description. Never going back.
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Beto Beltran
As a food enthusiast, Ive had better food after a month of aging in the fridge. I dont believe the food was authentic, I had the enchiladas, overflowed with fluff lettuce, you know when they throw random lettuce on everything, that. Kids pizza, seemed to have been from the frozen 6 pack from the stores. The cheese enchiladas seemed to have been stuffed with a nacho cheese dip of some sort. The ground beef and pulled were flavorless. Was told the beer-ritas were 10.99 ended up being charged 12.99. My fault for not asking for prices as the menus are without prices. I will not be returning to this place. The total was $66 for 2 adult lunches and 2 child meals.
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Gitmo Writches
My order came up to $21.92, I paid with my card and left a tip on the table. When I got home I saw I was charged over $45, the restaurant called themselves "getting back at me" because I left the tip section blank on the receipt even though I left money on the table for our waiter. I went to the restaurant to reconcile this incident and the store manager shrugged me off and didnt even say sorry for the situation. I highly suggest that NO ONE do business here, their food tastes no different from any other Mexican restaurant in Norfolk. The free salsa they serve tastes like pure dish water, go eat somewhere authentic like Luna Maya.
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Stacey Jones
Arrived and waited almost 7 minutes to be seated in a sparsely seated restaurant; had never been there before but I understand its a franchise. My date loves their food however, I was not impressed. The waiters seemed to be scattered and were inattentive. The food came quickly in this beautifully decorated restaurant however, the food tasted like Taco Bell - just prettier. My date asked for dishes that they no longer served but I can say this: I liked the fried ice cream. :-) Wont come back.
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Epcotapestry
First of all, this chicken was dry. Second of all, this restaurant committed fraud and took out even more of a tip than what I authorized. So I had to get my card blocked and Ill have to wait until next to get a new one. However I did file a claim against this business to receive my money back which will result in the proper repercussions for whoever was responsible. Ill make sure to tell everyone about this food experience and this tip situation. Play stupid games, win stupid prizes.
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Angela Hanretty
At 12:08pm my Order Up order was processed. At 12:38 my driver arrived at the Plaza Azteca to find that my order wasnt ready. At 12:59pm, the order (2 lunch burritos that apparently take 20 mins to make.....??) was finally given to him and he drove down the road and delivered it to me. Too bad it didnt include the cheese dip that I paid extra for. I decided to order Plaza Azteca today to switch from my normal Plaza del Sol, but I will not be doing that ever again. What a let down.
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Diane Konel
I should have read the last two reviews before swiping my card here. I tipped over 35% and the waiter, Gabriel took even more from my bank card. I would file a claim with the bank but I honestly feel bad for him. I will make sure to let people know of the many cases of theft that people are going through with this restaurant. It wasnt even good food, Taco bell has more authenticity.
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Kae Backens
I love the food. I always get enchiladas when i get mexican, and they are very good. The place is sorta dim, but not dingy. Its very good for either a romantic date or a party of close friends. Sorta short staffed last time we went, but then again, it was uncommonly busy. Always tip your waiter, even if you have a gratuity.
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Sarah S
Great location, super speedy service, excellent food. I wolfed my Lunch Special #10 down way too fast because of how tasty it was! Great salsa, nice and chunky with plenty of flavor. Awesome margaritas, and I enjoyed the flan as well. Great choice for a quick and satisfying lunch or dinner.
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melvin webb
Horrible food my taco had water coming out of it when I bit into it, my whole meal was extra greasy the beans were soggy I recommend no one eats there the food was horrible worst Mexican restaurant Ive ever been to, they use ground beef when real Mexican food doesnt
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Ralph Holloway
We were overcharged for drinks and the manager didnt attempt to make it right. Did not attempt to make the situation right or address without us coming to him. Weve been here a couple of times after work before but never again. Poor service.
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Renae Alston
Ordered on line and went to pick up....got there, showed my confirmation.....wait....new waitress....show confirmation again.....wait....new waitress.....time for manager! All that waiting only to be told they dont have the order.....okay