Kabuto Japanese House of Steaks and Sushi
| Address: | 13158 Midlothian Turnpike, Midlothian, VA 23113, USA |
| Phone: | +1 804-379-7979 |
| Site: | kabutorichmond-hub.com |
| Rating: | 4.3 |
| Working: | 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–10PM 11:30AM–10PM 12–9PM |
Location
Photos 100
Reviews 6
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Jessica Carter
Where to start- First off, one star is entirely too high of a rating considering the "dining experience" I just sat through. We were meeting at 3pm 1-31-16 for a birthday party for my 13 year old cousin at the location in Midlothian. The only positive of the evening, we didnt have to wait for a table, but thats the end of our not needing to wait. Half of our drink orders were taken. The waitress returned approximately 10 minutes later with most of the non alcoholic beverages. She still neglected to take the remaining orders. We had the back room reserved and it was about 30 of us. Of the drinks that didnt make it back to our table, a Shirley temple for the bday boy. After another 30 minutes went by with not so much as a glance into our back room, I went and fetched the manager. I asked him if he could get our entire party drinks as it had now been 45 minutes. He personally returned to take the drink orders. My 13 year old cousin ordered his Shirley temple and the manager proceeded to ask him, "alcohol or virgin", to which I blurted "Hes 13!!!" And the manager responded, "I couldnt tell because hes so big." Yes, I indeed had to remind myself he wasnt my child because that man would have had an extremely bad night. The waitress returned with some drinks, but still not the Blue Hawaiian my mother had ordered now over an hour ago. When I asked her about the drink, she said, "Oh yeah, the bartender ran out of Malibu"....was anyone going to come back and tell us that? Obviously not. She brought one single bowl of soup to one man in our party after taking orders. Then, 10 more minutes decided to bring trays with all but one tables worth of soup. One chef came to start cooking for a table and we hadnt even been served salads. Two full hours after we were seated, the other two chefs came to our table to review orders. One was incorrect and one was completely missed, that was just from our 8 top. Im positive there were other order issues at other tables. My brother ordered the shrimp and chicken combo and was shorted shrimp. The chef was like, "My bad brother, Ill get you your shrimp from the back". Guess what never happened? Not one adult at my 8 top received an offer for a refill and I didnt even get a beverage until half way through the meal. After everyone was done and sitting around for another 45 minutes waiting for checks, I had enough and went to find someone to get our checks. There were a total of 4 other occupied tables in the entire restaurant at this time and only 2 of them had chefs cooking. I could not find one waitress, the manager or a chef that wasnt cooking so I walked to the bar for help. There wasnt one single person in the bar and the man was watching TV when I walked up. I asked him if he could help me find someone to get our checks, to which he responded, "find a waitress thats not my job sorry"....REALLY?! Yes I guess so! So I went to the kitchen, to find everyone standing around doing, surprise- NOTHING! The waitress was like, "Were trying to separate your checks its a lot of work and were really busy." I politely asked, "With 4 tables?" To which she said, "Plus your 3." I also reminded them that Id not be paying for a combo meal when my brother only received 4 shrimp. Word to the wise, if there are more than 4 tables should you decide to wager on wasting $20+ per meal, youre not getting service. Consider yourselves warned. My favorite part, as we were leaving this guy came from the back with a plate of 2 shrimp...yes clearly Id like to enjoy my meal as Im exiting... the absolute worst service Ive ever had, period.
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Jamila Darden
Terrible experience!!!! Do NOT go to this location! Management dies not care about your experience at all. Our cook may have been new but he burned our rice and eggs, had trouble making the onion volcano, was quiet/not entertaining at all, AND he tipped over my champagne glass, spilling my drink on me. The vent continuously dripped water on us. When we went to speak to the manager (a middle aged white woman) she had a very nasty attitude. She was not attentive, looking all over at other guest as i was talking to her, she stated "there is nothing i can do about that" several times and walked away as I was speaking to her. Her customer service skills was beyond awful!!! I wasnt asking for a discount or anytbing. I simply wanted her to know what kind of experience we had (party of 15 for my boyfriends birthday). I asked who her supervisor is and she said she was the highest up and there was no one above her I will NEVER go here again and I will discourage all of my friends and family from eating here. Ive never experienced such horrible service in my entire life! I was planning to treat my staff here for a holiday dinner too. Maybe you will have better luck with the Richmond location. Again, DO NOT go here!... save your money and frustration!
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Dennise Williams
Horrible place. Will never go back again. Made us wait forever for more people to sit at the table and none were showing up. The servers excuse was she couldnt take our order until the grill heated up... come on, 45 minutes? We were in the process of walking out. Unfortunately we stayed. I dont know why they thought we would not know the difference in filet Mignon and flank steak. Good lord, you cant charge those prices for misrepresented items. It was obvious the cook was embarrassed to try and make us believe the flat rolled up meat was a filet. Even our dogs didnt want what we took home to them except the rice. They were very unorganized as nearly every table had two people and one cook. They should be able to plan better.
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Adam Balas
Love the food and the dining experience, it can be a bit pricey though unless you stick strictly to the Chicken Teriyaki. This location is actually a bit better than the West End location and we usually end up going here more often even though it is a bit further. The prices are actually a bit lower and they offer the true yum yum sauce! The only downside, and this is to all Japanese steak houses, is when you go with a party bigger than 3 or 4 you end up only really being able to talk to those directly beside you because of the table set up. Just be aware of that.
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SuzyQ Seward
Went here for mothers day and I will never go back to this place again ...when and my husband walk in they didnt greet us at all they just look at us and continue with whatever they were doing ...than they lied and said they didnt have no seats 15 min wait ...finally when they called us they sat us at a table that was already fill with another family. I was like first of all we arent with them. And I dont want to sit with someone I dont know its her mother day ...wtf I left ed horrible service rude and never going again NEVER!!!!!
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A Private User
They have good food and everything but my grandma told the cook that she is highly alergic to seafood and he didnt listen to her and cooked everything o.k. and at the end when we were eating he was finishing the seafood last and he took it and put it on her plate and then she ate a peice because he took it off and she had an alergic reaction. other than that it was good. they dont listen and dont pay attention. they worry about everything else than their customers. and it also took the cook 30 Mins to come out and start cooking.
