Address: | 6100 Independence Pkwy, Plano, TX 75023, USA |
Phone: | +1 972-618-0928 |
Site: | locations.goldenchick.com |
Rating: | 1.8 |
Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM |
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Tony Martin
Chicken strips and rolls are excellent. Service, not so much. Ive visited this location at least a dozen times in past few months. Still waiting for my first positive service experience.Used to go inside and order and it took 15 mins or so for my order to be ready with only 1 or 2 people in front of me. I noticed they seemed to focus more on the drive thru, so I started using drive thru, but not really any better. Today at 12:10 there were 2 cars in front of me (already gave their order and first car was paying) when I drove up. 12:25 I finally get my food; a strip sandwich, soda and fries. How can it be that Canes can have my chicken ready quicker and their motto is they dont cook it till you order it? Theres something seriously wrong with the production system to take 5 mins per customer to put together simple orders when the food is already cooked. Oh, and a few weeks ago I ordered coleslaw instead of fries. Mistake. Coleslaw was rancid. Wont do that again. Id stop coming here, but the strips and rolls are so damn good ....
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Matt Johnson
We have been buying chicken from this golden chick for the last seven years. It is under new management and just trust me when I say, they are just the worst. None of the sodas had any syrup so when I asked about it, the guy said "the box is empty so theres no syrup quote. While I was attempting to check whether there was sweet tea in the carafe, the manager walked up and took the sweet tea carafe away and when I asked about it, he said, "no T! No T! ". I will never ever return to this location. Since the customer service was less than stellar, I was standing at the counter, making sure that our order was correct and the man of Middle Eastern descent raised his voice at me and said "Its all there! What are you even doing? " Update: when I got home, I was missing half of my order so I went back to golden chick and attempted to get my money back for the missing part of the order. They refused. I am calling the Better Business Bureau first thing tomorrow morning.
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Shawn Beasley
I didnt even eat here. I walked in and the lady looked so unhappy...so aint no tellin how she treated the products she handled. It also smelled wierd when I walked in almost like sewage. I thought it was coming from the gas station, but when i went to the other side the smell went away. Speaking of which, before i ordered, i went to go use the restroom and it smelt off and the toiler was brown in the center. I decided to walk out and since i never like to grab restroom handles i went to get a napkin to open the door and there were no napkins! Then i looked at the sink and it look like it aint ran water in who knows how long, so I know somebodys not washing their hands. Im not sure if Golden chick employees have a seperate restroom at this establishment, but if they dont that is disgusting!
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Chanell Conerly
Wish I could give it something else. The chicken dont be fresh. The people who works there ALWAYS have a nasty ass attitude. I went one day and went in. I wanted extra crispy strips. The man and the lady THOUGHT they was going to take a couple strips that had been cooked already and sitting out God knows how long. And put them back in the grease to cook WTH someone needs to call the health department on they nasty ass. I walked out. They lack customer service skills. And the chicken be half cooked. They hardly ever have customers NOW I KNOW WHY!!!
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Grotty Rogue
Its easy to tell theyre under new management because all the little things have gone to hell. Things move much slower here and the prices have gone up substantially. Food items seem to be just "thrown together". Their sodas generally taste awful, utensils and condiments missing, or parts of your order are wrong. I really like this Golden Chick and ate here often, but it will be a while before I try again.
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Tarik Alradwan
The employees dont know the definition of customer service. Very rude! I asked for the spice packets the guy at the counter said he only have 5 left and only gave me 3 for my big order. The only way to get a piece of brest in any meal is to pay an extra dollar or two for each piece. All meals come with dark meat only!
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Gina Morris
I LOVE Golden Chick, but this location was not great. Did not get my Lotta Zing, even asked for it at the window. Coleslaw was brown and warmer than my chicken was. Corn, meh. I will keep going to Golden Chick, just the locations Im used to. Not the one at Independence and Spring Creek.
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Clint Cook
New owner Yesin does not honor the outstanding coupons and they shorted us the hot rolls! I wonder what other corners are being cut with the new ownership. Try the chicken express and McDermitt and Custer. My nephew keeps getting six strips every time he orders four.
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Aria A
This place has to be the best Golden Chick I have ever had. Food was perfect and was so delicious. Drinks were crisp and bubbly. The service was excellent as well. The inside was decorated well and was very clean. I would highly recommend this place to anyone.
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Karlisha Crawford
This location was not very good. I got strips non spicy with mashed potatoes. I received no napkins no spoon and the chicken was not very good. Had no taste as well as the potatoes. I dont know if this was a bad day or just not good in general
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Kathy Vargas
This location is not inviting and the drive thru guy not friendly at all. My order had a delay of five minutes and he didnt tell me until after I paid. They need to let you know when you order so you can decide if you want to wait or not.
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Diana Rules
The gas station and restaurant are poorly managed. If you want LEGIT GOLDEN CHICK food, youll have a better experience going to the one off of 14th. This golden chick is a joke.
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Tiffany Renee Cooper
Horrible to no customer service. Mess up simple orders and then dont even wanna handle it correctly for the customer. To easy to replace, we will not go back.
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Freddie Ruffner
Customers service is ok at best. Ive had some mess ups on my order but most were corrected, check your meal before you leave its hardly ever right.
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slime hacks
Charged twice for a meal i only recived once when i attempted to call the phone went to voicemail steer clear of this place just horrible service
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Joshua Hagen
Food was cold when I got it, and the customer service couldnt be any worse. They would literally have to punch you in the face to be any ruder.
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Morgan Nesbitt
Dont go to this golden chick when I got home and open my box the gravy had spilled all over my food.My food was literally soke in gravy
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Keegan Reap
Horrible! Experience was fine, but after getting order, was gipped and only given half of my intended strips, very disappointed.
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Kristina Frederick
They dont deliver and havent in a while. When you call to ask they dont communicate well. Theyre also kinda rude.
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Paul Ashley
I love the fries here almost as god d as Mcdonalds
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MightyViv
This place has the rudest cashier ever.
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Asia Onassis
The food is always fresh here!!
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Mario Ruiz
Not bad .. buy is too small