Panera Bread
| Address: | 1900 Preston Rd, Plano, TX 75093, USA |
| Phone: | +1 469-467-7042 |
| Site: | panerabread.com |
| Rating: | 3.7 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM |
Location
Photos 100
Reviews 15
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Nicole David
One weekend, I just felt soo sick and couldnt even think about consuming anything but Paneras Baked Potato Soup! Id never tried it in a bread bowl, so I wanted to make sure I ordered it that way this time. I contacted a Panera Bread closer to me than this location but theyd run out of bread bowls - this was sometime in the early afternoon. So I called this location. The manager answered and took my order. In just general conversation, I was telling her that I called another location but theyd run out of bread bowls and I wanted to make sure they were in stock. When I went to pick up my order, she (I really wish I remembered her name!) said she couldnt believe the other location didnt offer any type of consolation for not having bread bowls in stock when I called. She gave me my order for FREE! I was so not expecting that! A+ for great customer service, A for great Baked Potato Soup :)
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BT Jones
I love Panera Bread but i am putting this review up so hopefully things will change at this location. Its Labor Day weekend, and im not sure if everyones hungover here, or they got a rush, or what the deal is. But todays experience was horrible. They are out of most of their breads, dont have bread bowls, dont know how to make a sandwich into a panini, ordered an apple for one of the sides and got chips, wasnt asked what side we wanted on the other meals, and how many times do i have to say the other sandwich we ordered TOAST the bread! And the restroom was nasty.. The manager on duty did comp our meal, but come on guys! Yall can do better than this. Dont ask us to repeat what weve ordered and dont ask as your trying to make a panini what bread we want when you have no selection.
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Nate Wells
Not impressed at all. Lately their service has gone down hill in the their store so I thought I would get delivery. They said it would be delivered 30-40 minutes after check out but it took an hour. When I got my food, my tea was unsweet, asked for sweet. My smoothie was melted down into just liquid. The bagel was toasted but one side was totally burnt. The cream cheese wasnt cold anymore, I had to smell it to make sure it was still good. There was a cup of what looked like oil in my beverage carrier, after eating I finally thought maybe it was sweet syrup for my tea but I thought, "No way they wouldnt do that." I tasted it. They did. Why? Who knows. I was very frustrated with my order.
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Kylae Howard
Terrible customer service! I ordered through the application but my order was not ready. I waited patiently because they were busy, then decided to ask the lady checking orders (is more 20 minutes after my pickup time) she says oh were out of your bagel, please tell the front what new bagel you want. Most other locations put the taped receipt and tell you to see whomever, but now I have to wait in the long line. The cashier is confused as to why Im ordering up there, she cannot toast my bagel, the manager finally comes out hands me my bagel and send annoyed that i asked him for the spread that I ordered online. There are too many other locations for me to visit this location again.
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Doug Caldwell
Came back again after a long absence to enjoy a flatbread sandwich. Busy Saturday for lunch October 2014. Prompt service even with the crowd. WiFi connection was very good today. UPDATE Jul 2016. Return visit and added another star. Very busy on weekday and lucky to find a table. Lots of customers. Still fast service. Summer corn chowder was very good, get again some day. We enjoyed the flat bread sandwiches. Staff very busy cleaning tables, taking orders getting food out. Worth another visit.
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Milly Li
Awful customer service. I placed an online order through the app. After getting home, we realized that they left out part of the order, and when we called, they suggested that we use Door Dash to deliver the rest of the order but would not cover the delivery charge!! We have been here many times and this is disappointing. Very unprofessional. A place like this lacks appreciation for their customers.
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Matt Small
Hit or miss service and food. Sometimes Ill come there and the restaurant will be well kept, but if you show up after 6, the place is a disaster and they dont have half the bread items they normally do. Last time I went, it smelled like burned soup and garbage to the point that I tried to eat outside, but the food was awful too. Ive tried emailing corporate about it too, but they dont seem to care.
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Joyce Walters
Love Panera Bread, in particular this location though 5 miles drive for me. Quiet mornings. Lovely place with very fridendly waitstaff, sunshine flowing in, and bottomless cup of Joe. The only problems I ever have are getting a bagel double-toasted and saying no cream cheese and getting it. Yes, its extra, but still I ask not to get it. Oh well, otherwise a great place.
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Leah B
Real food, polite service, gluten-free options. I have Celiac disease and have never had issues with any of the Paneras across the metroplex, they mark the allergy in my order and the kitchen staff pays attention. Today I had the Green Goddess Cobb salad with Chicken and an apple and a triple chocolate walnut cookie, because its gluten-free and baked in a conscious kitchen.
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Laurie Monarchi
Just ordered lunch for the office, Mediterranean Veggie was extremely disappointing. Two thin tomato slices, three thin cucumbers, a few crumbles of feta, a thin swipe of indiscernible hummus, three tiny little pimentos? lots of red onion, all on two inches of fluffy bread. May as well have ordered a loaf of bread and a salad.. Value for the money is extremely negative!!!
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Mike Young
This is a nice Panera for a quick meal when meeting friends or business colleagues. Service is quicker now that self-service ordering kiosks have been installed in addition to registers manned by cashiers. During lunch hours of 11 to 2, it is often crowded and noisy though. Plenty of parking out front even during peak times. Easy access from Park and Preston.
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Fern J
I am very annoyed with Panera Bread. The quality at this location is HORRIBLE. They do not check the orders and when you have take out you can best believe your order will be WRONG. I have mentioned this to the management time and again. Now I am boycotting Panera and speaking LOUD about it. I want my money back!
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Gary Mikami
Each time I visit - great customer service, and more than that consistency with food preparation and cooking. Of note their Baked Egg Soufflés are little excellent! And their bagels are of high quality and remarkably low price. I take to go, but the ambience is perfect to get work done, with free Wi-Fi.
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Aron Allen
Their flatbread might as well have been labelled a soup with the amount of liquid that came out of it. I mean, it tasted good, but the puddle of whatever that was that was left after I ate it boggled my mind. Preeeetttyyy sure flatbreads arent supposed to be wet sponges.
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Claire Pieterek
Its Panera. Theyre all pretty much the same and theyre all pretty generic. Foods not bad, but its overpriced for what you get. I remember when the food used to be more reasonably priced. Well, well see what happens now that theyve been bought out & are going private.
