Serious Pizza

Reviews 3

SE

setonya moody

If it were possible to give negative stars I would. Id give this place a negative five. This is going to be long... but please read. So my family and I wanted to do something different for muy daughters last weekend in town before heading back to school... so we thought, why not? For starters, there was no ventilation at all, so the heat from the pizza oven made it very stuffy. But we didnt complain... we were there to see what alls they fusswas about. The music was incredibly loud and not my taste, but whatever, I tuned it out after all the Cowboys were playing and it provided a nice distraction. So we witnessed an exchange between the manager and a customer who was livid about how long it was taking for his food. During the exchange the manager proceeds to drop the "f" bomb during his exchange with the customer. My family and I kinda looked at each other like what just happened. Still we were there for one purpose to have a nice time eat pizza and walk around Deep Ellum to take in the atmosphere of the area. Anyway almost any hour later still waiting on our food... as we were sitting, we watched as what we learned later was a manager bump into a lady carrying drinks in each hand, making her spill her drinks on her hands and a little on her clothes and she didnt say Im sorry or offer napkins to clean up. My sister and I looked at each other and said TO EACH OTHER..."wow, that was rude" to each other not to lay with the spilled drinks or the manager... apparently she felt some kind of way about it and decided to come over to our table and said "I work here, I get dirty everyday, it is Oookaay"... to this my sister and I looked at each other and were like " what? " half dumbfounded and half in shock with her decision to confront us about something that had absolutely nothing to do with us... we were like ok, but we didnt say anything to you and that was kinda rude. she walks off, waving her hands and saying somethings we coud not hear...we laugh about her coming up to us becasue we felt like it was dumb and again had nothing to do with us, once again not saying anything to anyone else, we proceed with other conversations and watching the game. Later, I guess she had an imaginary score to settle with us, so she comes over to our table and said "Im going home... peace and gives us the peace sign and being very confrontational... we were look "ok, good, bye" Ok, by this time were like what the @*@*... she goes to back but still in eye shot of my sister because we were sitting because we were sitting next to the area where they cut the dough. She gathered her friends around her in the back and she was obviously getting them worked up because she was pointing sister and making it apparent that they were discussing her delusional issue she had with us. So ay this point we are like enough, expletives were exchanged. Then the manager that previously dropped the "f" bomb congress up and says were giving you your money back because you are disrupting the environment... again we were dumbfounded and tried to explain what had actually happened.. he replied "I have heard alls the sides of the story which he hadnt because he never asked us what had happened... but none the less he continues talking and says "that girl, shes a manager why would she lie" to which I replied I dont know why, maybe because she doesnt walk on water... at the end of it after sitting there for almost an hour no food we were asked to leave. We never complained about anything but becasue of some nonsense that we did not start we were made to be the bad guys. I have never in my life seem such a thing. I would never ever ever for back there or even recommend it to anyone at all! HORRIBLE is putting it mildly!

G

G J

This place is okay. Line NEVER ends. You wait thirty minutes in line to place your order, then another thirty minutes to receive your order--and you have to ask for it, even if its been sitting ready and waiting for fifteen minutes...they call out some orders (literally shouting names--they should probably invest in a mic, which would eliminate the use of food runners, or just use the number system--I mean, the place makes bank every night, its really not that hard to do) and not others (super random) so just go to the front and check. Seating is semi-limited, so just ask people sitting at larger tables (with empty seats) if its cool to sit there. Also, the booths are pretty old as the material is ripped and shredding...they should really probably think about replacing them, I dont think thats a good look just because its "Deep Ellum" and its "supposed to look like that"; still a place of business that should care about its appearance! Dont waste your money on a drink, just get a water cup--why, you ask? Oh, the machine has NOICE (literally what the sign said, haha, aka "no ice") and they all come out warm, so its a total waste!) Tables and bathrooms are dirty and probably dont get cleaned until the end of the night. Make sure you dont block the walkway for the employees near the front, or they will rudely tell you to get behind the yellow line (again, a sign would help here, too). The cool thing is you get to see the guy tossing the pizza, which is thin crust, very light on the sauce, a hint of garlic, and slightly cheesy, plus whatever toppings you like. A slice of cheese is $3.25 and toppings are $0.75 each on a slice...depending on how large your pizza is toppings can go up to four dollars each! But the large pizza is twenty dollars, and an extra large is thirty dollars, so if you bring a bunch of people, its really a good deal. I guess everything really is bigger in Texas! These are the BIGGEST slices of pizza Ive ever seen. Like, if youre an average-sized individual that is all you really need to fill you up. One slice is about the size of a large dinner plate, and the large pizza is the size of a monster tire truck, seriously (hence the name!) Perfect for a huge family dinner plus some to have leftover--those boxes WILL NOT fit in your refrigerator. The food is good, but this place could be so much better with a little effort. Enter, purchase and eat at your own risk!

JA

James Alfredo

"Serious Pizza", but not so "Serious Service". I officially made my last visit to this place. Its understandable on Fri or Sat nights to wait 45 minutes or more for a slice or two of pizza but on a Sunday evening? My wife and I ordered a medium pizza and after about 40 minutes of waiting, and noticing 5 people that I was ahead of get their pizzas, I decided to ask what was going on. So I asked the hobbit version of Lenny Kravitz what the status was on my order for him to whisper to his fellow hobbits and then respond to me that "we are about to put it in the oven". Mind you I was standing at the counter the whole 40 minutes so they would not forget about me. We all make mistakes but my issues are two fold: 1) There were barely any customers in there...guys were prepping dough for the next two weeks 2) Once they realized they had messed up mini Lenny Kravitz basically said "its going in the oven". Didnt even have the common courtesy to apologize. Once I asked for a refund, since I didnt feel like waiting an additional 40 minutes for them to make the pizza, Lenny basically gave attitude since he had to actually work for 10 seconds to refund my money. Im so glad Deep Ellum is adding additional dining options so they will no longer be a monopoly for late night eating. I hope the owner enjoys his cash cow while it lasts because sooner or later people will start going a different direction.