|Address:||1110 Madison Ave, Mankato, MN 56001, USA|
|Working:||10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM|
If I could rate with a no star rating, I would. This evening I stopped by for 2 pot pies and was told that they dont have any ready now, which was around 6 pm. I was told it would be around 25 minutes wait. I said I would be back to pick them up. I called later from the Madison East Parking Lot (3 blocks away) asking if my 2 pot pies were ready and was told yes. I specifically asked if 2 of them were ready. I went to the store to pick them up, only to find out that they sold one of them to someone else and was told I could wait another 22 minutes for another one, which totally upset me. I had offered to pay when I ordered the pies but was told I could pay when I picked them up. Totally dissatisfied!
Terrible drive-through service. I was told it would be 10 minutes for my food. No problem. Six other cars AFTER me are also waiting and get served ahead of me. Now were at 30 minutes (mind you I ordered an 8-piece meal, nothing crazy). I finally go in and explain my frustration only to then be informed that they are now out of cole slaw (which they werent when I ordered). They finally get my order together. No offer of a partial refund or an extra item for the wait and for running out of something while it was probably given to costumers who came through after me. Just a half-hearted apology.
Went in and ordered $30 worth of food, got our order and checked the bags, we were shorted a Zinger meal. Let the lady know, she put it together and apologized. I drove home, opened our food and the zinger sandwich was horrifying. The chicken was old and the lettuce had been on the heat table so long it was brown mush. I had to drive back and ask them to remake it. I overheard the staff talking while remaking the sandwich, a gentleman asked man whats that smell and a girls response was smells like something is rotting. I had not been to this KFC in a few years, and now I remember why. Yikes.
The food is good though always check your order as I have not had an accurate order in 6 months. Once home its not worth going back though extremely disappointing when you have no gravy for your family size mashed potatoes or they forgot a different side. If you realize the error the location is quick to make it right. Also being asked to pull behind the really dark building to wait for food to be brought out is rather creepy. Please add a designated wait area and more lighting for this to a friendlier drive-thru experience.
The food is good, but they can never get the order right. Tonight I forgot to check before I left (I was overly frustrated at the 20min wait for a 12pc meal). Get home, get the food out and we got an 8pc meal.... When I call them to let them know what happened, they asked if I wanted to come back tonight for the rest of it. Hahaha no. They do tend to fix the mistakes, but it would be amazing if they just got it right the first time.
Nice enough staff, but the skin was falling off and the thighs were crumbling apart... but what can you expect when youre ordering w bucket of battery fried chicken from a fast food establishment. 2 stars because the woman taking the order was friendly and accurate, but the remorse youll feel afterwards brings it down.
I went for the buffet. Slow at restocking. I went about noon. Not to busy through drive thou so no reason for this laziness. The lady who took our order never greeted us. Waiting for a good 5 minutes before someone said anything to us.
This nice place Buffet kfc but really no agree the small cup for drink everyones pay the full price for buffet, here photo for ridiculous cup also needs little more courtesy for customers not what kind of race looks like.
The owner is cheap. Whoever they are, they dont fix things that are broken: a broken register, a broken receipt dispenser, and a broken pop machine. The owner obviously does not care about their business or their workers.
I ordered the 5 dollar fill up. My chicken was rubbery from sitting in a warming for what was probably hours. I also got jiped when I orderdo extra potatoes and did not receive them. Check your togo before driving off!
Thank you everybody for your customer reviews! We have taken into account all of your concerns. Recently there has been a lot of change to KFC on Madison, which is good because we are only trying to make it better.
Will be going to the Albert Lea KFC from now on, went to Mankato today and it was terrible service, no plastic forks available and they gave my daughters order to someone else!!
Great Food! Ownership and Management are very helpful and friendly. Terrific Catering service, have used for over 15 years and will continue to support this great business.
Food was good. Place was dirty. Lazy workers have half the seating area cut off because they dont want to wipe more tables. They can barely keep the 10 tables cleaned.
Half of my order I either had to wait for or I had to get refunded because they completely ran out... Unless I wanted to wait for them to thaw it. What a joke!!!
Food was good but the service was terrible and slow. Went there three times since moving to Mankato and two of the times they got my order wrong (missing food)
Had a problem 1yr ago the corporate was to send coupons for 2 free buffet but never received them thats why im only doing 3 stars
The tables were messy and pop mechine was turned off once turned on went to get a water the nozzel wasnt on and I got sprayed.
The buffet was terrible then when I asked for more chicken drumsticks she told me it would be 25 minutes! Ugh
The food is always good but theyll get your order wrong once in a while so double check before you leave.
Service is usually quite poor. Food is often cold and looks like it has been sitting for hours.
Ryan M Finch
Good chicken! I have never had a problem with food from here. Fast service, with a smile!
I usually have the buffet - itd be interesting to have new flavors on the buffet too
Greasy food and small with small tables, but for a KFC it was good. Pretty clean.
Terrible service Not sure what happened to this place. Used to be decent.
Sometimes the service is slow but the food is always good and consistent.
Its the best place to eat chicken in town its finger licking good..
Good buffet. The service is hit or miss, but what do you expect? :)
Food is excellent but the restaurant is very dirty and disgusting
Very poor service! No food on buffet and its supper rush!
I wish they would have more food other wise good place.
I had a very long wait. But otherwise it was good.
Good buffet for a noon lunch. Will go back again.
Cold chicken, unfriendly staff, place was messy
Good food. Could possibly be a little cleaner.
Food was great but the service was a bit slow