Pizza Hut
| Address: | 2985 Brookdale Dr, Brooklyn Park, MN 55444, USA |
| Phone: | +1 763-566-5000 |
| Site: | pizzahut.com |
| Rating: | 1.7 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–1AM 11AM–1AM 11AM–11PM |
Location
Photos 22
Reviews 12
NY
Ny Chuol
I absolutely hate this Pizza Hut. I called to order pizza and I did not receive my pizza and then I called about a week later to order another pizza and my pizza was over an hour and a half late. And when I called to ask where my pizza was the manager told me that shes on her way to drop off my pizza but because sHe cant deliver it because shes on the phone with me when the pizza was supposed to be delivered a half hour ago I would like for this location to permanently be closed. Also the customer service hotline is a joke vanity any responsibility for anything the lady went on a tangent about how shes in San Antonio Texas and had no idea anything about anything. Im over this restaurant Sears of the headache and please leave them alone so they can shut down
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Tom Burgess
Poor service from the call center and the store. Delivery said 30-40 minutes prior to submitting order. Confirmation email said one hour. At an hour and ten minutes I tried to call the store and had to go through the call center first to get there. I was connected to the store and the woman who picked up the phone had nothing to say other than their busy and the driver should be there any minute. No apology. Ten minutes later the order shows up and the driver had nothing to say other than hes the only driver on. No apology again. I will never order from these guys again. PIZZA HUT - Get rid of the call center and let the customer call the store direct. Im sure the people in the center are great people but their function is basically useless.
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Ob Sazinskiphamsouk
Can this franchise just be shut down already?! Placed an order and got a confirmation email that it will take 2 HOURS to deliver the pizza. I called them and was told it would take 15 mins to pick it up....I got upset and asked to change the order over to Pickup vs Deliver...The lady on the phone asked if my order was $73...I said hell no! gave her the correction and she continued to say that i would have to go through the ordering process again to have the pizzas made...I told her to cancel my order because that was absurd! UPDATE: They went ahead and charged me for pizzas I never received! The people here are criminals!!!! Will never try to order from this place again! -- Ill be waiting for the day they shut this place down!!!!
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Nancy Smith
Very bad service!! Never going there again! Ordered online with coupons applied and had my receipt sent to my email with the coupons applied. When they delivered, they tried to make me pay $80 when I was supposed to pay only $40! I had to personally go to the store to talk to the manager working. The manager was a black lady, short, petite. She was very very rude! She even argued and raised her voice at me when I was trying not to explain to her that why is that the price when I received an email from Pizza Hut of the price that I should be paying! She just kept giving me and attitude and kept yelling! She should be fired!!!!
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Heidi Schwartz
My family ordered pizza today and they quoted us an hour.. we called an hour and a half later asking where the food was and got told it left out on route to our house ten min ago and said it would be hot. We waited and then an hour and fourty five min later the delivery guy showed up and we checked the food, it was freezing cold. He said he had just left the store 15 min ago. We sent it back. So in other words the food sat on the rack for about an hour and a half before it was even about to leave the store. GROSS! We then called the store and got hung up on 2 times. This is just ridiculous.
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Tierra Dunn
Bad service,was two hours late, first I was told driver locked her keys in the car, and was told to call back in 15 mins, did that then was told its on its way, when they did get here was on the phone with the call center she told to check and see was it cold did that was supposed to transfer me to Brooklyn park, but transfer me to Brooklyn center, then I did get a hold of the manger she told me to bring the pizza back, after I waited two hours cause of them and there driver already drove off ,this place will never get a dime from me again ,BAD SERVICE NEED TO GET BETTER PEOPLE IN THERE.
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Maro Puegeren
If you are seeing this DO NOT order from here! I just bought two pizzas, I gave them $20 and let them keep the change! Me and my friends split the pizza, and I take a bite of mine when my friend says "come here!" We all gather around her and see the fly thats baked into the cheese of her pizza! We call them right away and tell them. They are bringing up excuses and I ask to talk to their manager and she said Im speaking to her! What kind of manager is that?!?! This place is DISGUSTING!!! THEY DESERVE A -910 RATING!! THEY NEED TO BE SHUT DOWN! Do NOT WASTE YOUR MONEY HERE!!!!!!!!!!!!!!!!
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Rita Omana
Tom Burgess, The same thing happened to me today and its ridicules! Poor service I have waited for my order over 2 hours now and not even a call letting me know that they are running late. I have called the call center twice now and they are no help! At least call me and let me know what is going on with my food! If I could give 0 stars I would give -0!!!! And the Manager Jackie was no help at all and did not even care that my order is extra late!!
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W372 TSM
This is the worst pizza hut I have ever been to. The actual location is dingy and unsanitary looking. The employees are unprofessional as they were swearing back n forth with their "communication skills"...wow. Also when it came to sign for my credit card charge they threw the pen across the room onto the counter bouncing into me, freaking rude ass people! Also, their pizzas are greasy AF! Idiots work here! Stay away from this hut!
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Katie Sanchez
worst place ever, EVERY single time Ive ordered from here my order has been wrong, or 2 hrs late. Last time i decided to pick up because i KNEW that i would either have to wait forever, or get the wrong order. Well i showed up and no one came to the desk after waiting 17 minutes. And they even SAW me waiting, and acted like i wasnt there until i shouted HELLOOO. I dont know who runs this damn place but it needs new management.
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Enola Yvonne Edwards
I ordered, I waited 2 hours and never got my order. I call today they said I cant get order or my money back. They keep hanging up when I try to explain the situation, do not order from them. This is not the first time they did this, they did the same thing to my mother a few months ago. Her order to almost 60 dollars, I dont think she got her money back either. Do not order from this place, pizza hut sucks now.
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Baby Ruth
My family SPECIFICALLY SAID,we want chicken wings spicy and the lady asked none in or bone out and we said none in and she said ok like she understood but when the pizza arrived we got fries instead of our chicken and we tried calling back to tell them what they did wrong and instead the manager argued and raised her voice saying we NEVER ordered chicken,DO NOT ORDER FROM PIZZA HUT
