Address: | 2387 Ellsworth Rd, Ypsilanti, MI 48197, USA |
Phone: | +1 734-206-2006 |
Site: | locations.popeyes.com |
Rating: | 2.9 |
AM
Amy Lynn Kane
Popeyes Chicken is AMAZING. Ive been in the hospital for 6 days and keep seeing the Popeyes commercials so Im literally CRAVING it. I googled where the closest location is to me because my children are AWESOME and considering it says there is one 2.5 miles away from the hospital ofcourse I was planning on asking for this for dinner tonight. HOWEVER IM SOOO GLAD I READ THE REVIEWS ON THIS YPSI LOCATION. LAWWWWD I WILL WAIT UNTIL IM OUT AND GO TO THE TELEGRAPH RD LOCATION WHERE THE FOOD AND THE SERVICE IS ALWAYS, ALWAYS PERFECT. OMG WHO OWNS THIS LOCATION?! They have to be so rich they just DONT CARE because 95% of people that have commented from this week to 2 yrs ago ALL SAY FOODS HARD ITS SO OVERCOOKED, RUDE WORKERS,WAITING IN A FAST FOOD LINE FOR 40 MINUTES FOR CHICKEN SO OVERCOOKED ONE WOMAN SAID PORK RIND SKINS ARE SOFTER THAN THE CHICKEN. CAN U IMAGINE?! Not even for FREE...IM STRAIGHT. I will wait and go to Telegraph Rd location!! Where the FOOD IS SO PERFECT IT LITERALLY MAKES SENSE TO CRAVE IT!! Owner of Ypsi and workers....yall should be ASHAMED!!!!
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Anita Hopkins
Been there four times. Each time theres an issue. (1) Front credit card machine didnt work had to use drive thru. (2) Ran out out of green beans and chicken wasnt done enough for me. (3) Ordered 8 piece spicy got 3 pieces of same meat and it was all mild. (4) Ordered 8 piece and 5 tenders, didnt get the tenders at all. Each instance regardless of how many customers inside or in drive thru, wait is 30-45 minutes. Very, very slow. While waiting on someone else their pies were not what they proclaimed on pie box. Please, please check your orders before leaving. Waited so long for popeyes, very disappointed on so many levels including management. No one communicates to customer. You are just a number. Headed back to Baker Road, friendly, management is top notch drive is longer but wait for chicken is only 15 minutes (the worse was 20) and I dont hear all the complaints while standing in line. We need to honest with Popeyes owners so they can help their management get it right and flourish before it disappears like Burger King.
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Lena Reeves
Long waits seem to be the norm here. The chicken is excellent, the sides rather bland. I heard one customer complain that he had been waiting 40 minutes for his order. When I ordered and paid, I went to get my sweet tea and found the dispenser empty. They told me they didnt have any more and that I should just get one of their other drinks. I only wanted the sweet tea so I requested a refund for it and suddenly they decided they would make some more tea. Last time I was here they were out of fried pies. They do provide jobs to the local high school students and I respect that, but they really need to train them in how to efficiently and courteously run the operation. I will give them one more chance, but three strikes and theyre out.
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Patricia Bryant
Visited this Popeyes tonight and 1. They made a fuss over who would box up my meal and 2. One co worker referred to the other as the N word and 3. The third person that was told to box up my order had just come from outside and headed straight to the food without washing his hands. Oh yes he did! I ordered a 12 piece mixed and only 2 pcs was mild, I ordered mashed potatoes and made it home to find they surprised me with red beans and rice. Maybe if they werent busy being rude and disrespectful to each other as well as their customers they would have noticed the difference between rice and potatoes. My third visit and 3 strike outs. Never again will I patronize this Popeyes.
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Susan Schwartzenberger
The understaffed crew was having a rough time of it today. There were some obviously new workers, which caused the seasoned staff to work double time. It was lunchtime and there were some very rude customers, including two well-dressed men who were given the "wrong" order twice. Actually, they were given twice the amount of food than what they originally ordered, and they still complained about the misunderstanding. As a parting shot, the more unfriendly of the two turned around to put trash back on the table even though he passed next to two receptacles. Dude, really? MY lunch was hot, fresh, and delicious, as it usually is from this Popeyes.
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Richard Roberts
I waited in the drive thru for over 20 minutes... Then I ended up driving off because they havent even taken my order and I only move forward by two cars. A week later I came back and it took 15 minutes from the time they took my order till they gave me my food and I was the only person in line. Not to mention that the lady was very rude at the window... The only reason they got two stars is because my food was fresh and hot but I know it didnt take 15 minutes to make some chicken strips and French fries!
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Faith Huffman
I got the 3 pc for 8.75.... I could have went to KFC and got MORE for 5 dollars AND a BETTER taste AND a 5 minute wait compared to the 30 minute wait. Had to repeat my order 3 times to them to get it. They never asked what drink I wanted and seemed agitated that I even told them. Slow. Undelicious. Mashed potatoes taste so gross. Only good thing was the biscuit. Never again. Do not waste your time.
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Merrellyn Lee
This is my second visit to this Popeyes. The first visit ended with bland chicken tenders and wimpy fries. Tonight I ordered a Shrimp poBoy combo and a 3pc. tenders cbo. I waited 20 minutes for my food. When I got home there was no poboy in the bag. Now it is snowing and the roads are bad. I am not going back out. I will go hungry because I am giving my husband my tenders. This sucks.
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Iris Larsen
After 5 mos since last visit, no improvement on the taste and texture of the chicken. Still over- cooked and excessive hard skin, AND does not taste like chicken. When it first opened the chicken was excellent. What happened? The franchise needs to look into what youre doing wrong. No wonder there arent lines anymore. Rind skins have a softer crunch than your chicken!!! So disappointed.
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Christopher Robinson
Great fried chicken, 100 times better than KFC. Pricey but worth it. Wish they had more sides to choose from and did coupon mailer. The staff have come and go, meaning sometimes there nice and professional and other times it seems like your asking a favor of them to do there job. Store apeared clean each time I have visited this location but did not see the bathroom so cant judge on that.
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sateba Cunningham
Food is always good........once you actually get it, watched 5 people come back in from the drive through because orders were messed up, they made 2 extra orders no one claimed. They were out of ranch, BBQ, said they usually run out very early.....and there was trash EVERYWHERE, tables were filthy and the crew members were short. But Popeyes food is always tasty, thank god for that.
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Jay moneyWoW
Worst food service Ive ever had! If I could give them zero stars I would. I went through the drive thru and the woman who took my order was unprofessional and rude. The drive thru took more than 25 minutes! Completely ridiculous! I finally got frustrated enough to just leave after waiting 30 minutes in the line so I never even got my food. Absolutely never going there again.