Address: | 31402 Harper Ave, St Clair Shores, MI 48082, USA |
Phone: | +1 586-296-0070 |
Rating: | 4 |
Working: | Closed 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 12–9:30PM |
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Cody Wood
Have been to Gim Ling chinese restaurant on 3 different occasions in the past month. We will never be ordering from Gim Ling ever again. We went in tonight (on our third experience here), we called at 6:04 PM, to place the order, on previous occasions the wait has been very long due to the popularity of the place (they have great food, taste, spice, and flavor) so we went to kroger before we went to pick up the food. We also went to another chinese place just down the road because i refused to give Gim Ling my business (my girlfriend loves their food, and was willing to give them another try. I was not ordering) So we made 2 stops before we actually got to Gim Ling, finally arrive and I go in to get the food.... surprise surprise when they bring up my order they once again recite Mongolian beef as my order, i said no, Mongolian chicken, she said "you ordered #25, which is beef. I said no i didnt, i dont know the combo numbers so i wouldve never said that! Oh and yes i said once again, because on my last trip there they did THE SAME THING, they made beef and not chicken, so i waited again for over an hour for food to be recooked. Once the food was recooked, i asked the cashier if she would just let me have the food for all the trouble id gone through, she immediately started asking if i was trying to rob her, as there were customers eating in and i didnt want a scene, i calmly explained that all i wanted was a discount for the trouble, we went back and forth for close to 15 minutes. Then i asked to see the manager (who happens to be the man who screwed my order last time... his name is Tim) he asked me repeatedly what he wanted me to do, i said i just want my food, he said its right there, i said ik that, i can see it, but shes refusing to give it to me. He said "well you want to shoot me? You want to cut off my head?" I said "nooo, i never threatened you and i would never." So he went off back to the kitchen without resolving the issue or apologizing. So then the lady refused to give me my order, even after i said id purchase it just so i could leave, she once again refused, and then proceeded to take the customer behind me and completely ignore me. So i stood and waited, and calmly explained that i was not leaving until i got the food i paid for.... she finally gave up and started to ring up my food, without realizing, my girlfriend handed me her CC to use, then she refused because i was using a stolen credit card, i said "Hold on, shes in the car, let me get her." So she comes in, and she already knew of the problems because i was texting her the issues happening.... she came in and asked for a certain way to order, the lady says #25 is Mongolian beef, so my gf asked how do you order chicken, the woman replied that you have to specifically ask for it, which i rebutted with "we did, because we dont know your combo #s" and she just shook her head and continued to ignore. She then proceeded to degrade me and tell me how rude i was while we were walking out. This is unfortunate because my girlfriend loves this food, and is very picky sometimes, so its hard to find something she likes. The food flavor is great, but the customer service amounts to more than the food to me. I witnessed, at least 3 tables get up and leave due to the ruckus from my order, then another customer came to the counter and was urging her to give me my food so i would leave because she was losing business with my confrontation happening. None of this stopped her from being the rudest person in the hospitality industry that ive ever met. We ordered at 6:04, we did not walk out the door until 7:30, this is ridiculous and sooo un needed. BUYER BEWARE, i do NOT recommend this place at all, the wait is long, service is terrible, and no comps given for their problems that they create.
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Jeffrey Burchill
My wife and I have been there several times. The place is clean and the food is great. Had a large bowl of the egg drop soup and enjoyed all that I could eat and took the rest home. We did have one small problem with service in our many visits, but it wasnt that bad. A mix up of an order. It was quickly resolved without incident. Nice quiet place to have a meal with your spouse. We just did another visit and the service although friendly is disorganized. Staff is running all over the place. Took us over 100 minutes to get our food and finish. Almost cancelled my order. When I went to pay, they asked the normal question and I said we would probably not come back. The cashier almost didnt even acknowledge my statement and was obviously more concerned with the take out orders. This is the fourth time in the last few months that weve had trouble with the service in the restaurant. Food is good although they have limited their menu lately. I would only do the take out and avoid in restaurant visits.
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A Private User
Let me start out by saying I have given this resturaunt several chances. I have a problem with resturaunts that charge a dollar for an extra plate, (extra plate for my child), 20% gratuity post tax on parties more than 5, and a minimum to be in their resturaunt. All of which are in small print on the menu. But to top it off I ordered my dinner without MSG. The gravey has the MSG in it. The waitress brings my dinner floating in gravey!!!! A manager notices that I am surprised with my dinner and offers to correct it. Our waitress brings it back and then corrects me on how to order in a resturaunt!! My family was shocked!!! couldnt believe the way she was treating us. So I will say the food is good but the service and the resturaunt is the worst!!! I live in Saint Clair Shores and will drive anywhere elese to get Chinese food!!!
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Mohamad Alhindi
Okay, First time I have ever rated a restaurant but let me tell you this is worth it. The food is beyond amazing here, it has to be the best Chinese i have ever tasted in my entire life, the chicken was cooked perfectly the seasoning was done amazing, the soup they give you is perfect, the portions are great the price is perfect and DONT GET ME STARTED ON THE COSTUMER SERVICE. I felt like i was a 1000 dinner with the kind of service I got. The lady even presented us with a takeout box and put the food in the box for us. Like who does that anymore who is that kind anymore. NO ONE except this place. I will never ever eat anywhere ever again but this place. This place literally restored my faith in humanity!
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Melissa Horbal
This restaurant was great! My hubbie and I went there & ordered take-out food and it was ready within 15 minutes. The portion sizes were huge and we had many leftovers for the following days. We ordered the orange chicken, shrimp with lobster sauce and wonton soup. Everything was absolutely fantastic, especially for the price and amount of food received. We were greeted by a pleasant hostess and when our food came out, the waitress that brought it out was polite and wished us a nice evening. We will definitely be back for more of their fantastic food. On a side note - they do not have a website so if you want to know all items on their menu that are up to date, stop in and pick up a free menu.