Address: | 11300 McCormick Rd, Hunt Valley, MD 21031, USA |
Phone: | +1 410-785-7427 |
Site: | texasroadhouse.com |
Rating: | 4.2 |
Working: | 4–10PM 4–10PM 4–10PM 4–10PM 4–11PM 12–11PM 12–9PM |
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Tawanda Mayo
I never had a bad experience at this location until today when I noticed on my statement that a 7.00 tip was added to my receipt from a take out order on 1/16...the first question is how many others could this possibly be happening to and going without notice and second of all who would have the audacity to do such a thing I normally place a zero in the tip portion of the receipt if none is going to be giving or I decide to pay in cash but in this situation I dont know why I just didnt and then when I called after explaining the manager get back on the line and say according to the receipt signed with your signature its a $7.00 tip added. Well clearly or I wouldnt have called you 7:30am but I didnt add it is the issue then was told it will be looked into...and what will be the outcome. Why would I give a 7.00 tip for take out that dont cause for u to give 7.00 worth of service...but I will let my company know about this and alot of others in the area and I will never go back to this location again I dont appreciate it and dont feel anything will be done about it
PH
Phil Weiss
Worst restaurant experience weve ever experienced. Last night we tried going to Texas Roadhouse for dinner. There were two families and eight people. We called ahead and were told our wait would be 5-20 minutes. After we waited about 35 minutes and still hadnt been seated. We asked when we might be seated and were told it would be another five minutes. We waited a bit longer and were told we would be the next party our size to be seated. After we still werent seated, we asked to speak to a manager. She told us that she had no ideas we were waiting, that the max table size was six and that she should have been informed we were waiting. She said she would start looking for a place to seat us. She offered us nothing more than that and was hardly apologetic for how poorly we were treated. We left the restaurant and will never return. There was no attempt to apologize, no attempt to make amends. Nothing. Dont go to this restaurant. It is the worst experience we have ever had.
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Robert Sacks
Dont really know what to say about this place. Food good.seated fast. Service is not great. The place wasnt that busy and They sat us at a dirty table. Silver They gave us still had food stuck to it 3x. The seater told our waiter that we were going to be trouble right in front of us when we asked for another table. Bus boys just sitting playing with there phones...Babe never got her second drink or The crayons. And a strange converstation on the floor between the wait staff that made my wife say.....what are they taking about? The whole time we were there the couple behinds us complained to the manger. Which ruined our night. I think I rather go to the one in Westminster from now on. If you have a choice there are a lot of better places to go and eat in the Towson hunt valley area. Not a waste of time but not that good either. I gave them 3 stars but it should be 2.5. Mire then likely we never go back there.
CO
Connor CHAINS4W Harrington
Vegan Review: When I was told we would be going here for dinner I was not thrilled, as I dont eat meat, cheese, butter, and etc which this place thrives off of. However I always make it work. Our waiter/trainee combo was amazing, Jenn and Kafil took to heart my dietary restrictions and helped me choose what possibly I could eat including making plain steamed veggies and steak fries for me. However the menu was atrocious, literally everything was a meat dish, coated in bacon grease and cheese, and slathered in butter; No im not exaggerating. Overall the menu needs a Vegan/vegetarian option ASAP, and under normal circumstances a vegan cannot eat anything here, however thanks to Jenn and Kafil I was able to enjoy a fresh plant-based meal at a ridiculous southern steakhouse.
YV
Yvonne Molotsi
Disappointed with the barbecue ribs. If you order a full rack, the larger half is 80 to 90% fat. It happened to me twice. Had I dined at the restaurant I would have sent it back. My order was take out. I complained about it after the first time. So my low rating is because it happened twice. Dont waste your money on a full rack. Youll only throw half of it away like I did. The Mac and Cheese is not homemade. It looks like Kraft Mac and Cheese from a box, so dont order it. Service was friendly, complimentary rolls are delicious as is the cactus blossom.
DE
Deborah Wilkinson
Since its Texas Roadhouse, the food is basically good. But the employees here should get trained at the Texas Roadhouse in York, PA. The difference between the service at the two is night and day. In York, servers are friendly, helpful, and happy! In Hunt Valley, they are lethargic, indifferent, and unhelpful. I may go back because the food is good and it is close. But Im actually more likely to make the longer drive to York, PA to get better service.
KE
Kevin Bonovich
The food was not bad and portion sizes were ok but service was very slow. Ive been to other TRH locations that were busier with faster service. The server tried to explain the delay but people that came in after us were being served. We were there for a Birthday celebration....as slow as it was we could have celebrates 2 birthdays...
KR
Kristie Atkins
Friendly, welcoming staff. Great food, reasonable prices. Theo is a great server. Hes pleasant, funny and entertaining. Took my mother there for her birthday dinner. I have been to other locations, but she has never been there before and she had a wonderful time. Thanks for making her day special Theo! You made her feel young again.
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Susan Kern
Friday, 6/10/16 was our first time at a Texas Roadhouse and we were very pleased with the good food at a good price and the excellent service. The line dancing was great! Unlike an earlier review, we feel this is MUCH better than Outback - they know how to make a Cosmo! We will definitely be back!
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Roy Albin
I really enjoy the Texas Roadhouse in York Pennsylvania this one is not quite as good the service is not quite as fast and as a result the place is more crowded and loud Ive been there on a couple of occasions since its opened and so far it hasnt moved up to the standard that the one in York has set
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Dawn Harrison
Where do I start! The service took forever! Our food was cold and the temperature of our steak was wrong. The server didnt come back to check on us for atleast 20 min. We told her about our issue, she said shed send the manager over, which never came by. We will definitely never go back there!
ZA
Zack S
Get a rib/steak combo with two sides for under $20. I can leave full and still have enough leftovers for lunch the day after. Massive portions of food, strong drinks, really nice staff. Whats not to like? Celebrate your birthday here, they make you climb on the saddle lol.
TY
TylerNoelle890
I cant wait until this location opens up. Im still shocked theyre putting one in Hunt Valley. When I first found out I was surprised. Im so excited because I work in Hunt Valley Towne Centre and I definitely will be coming here very often. I LOVE Texas Roadhouse!! :)