Address: | 9946 York Rd, Cockeysville, MD 21030, USA |
Phone: | +1 410-666-0050 |
Site: | pizzahut.com |
Rating: | 2.7 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
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Lucy M
The food is delicious, but the delivery driver didnt bring everything I ordered. I made an online order for a $20 dinner box, which includes 2 medium size pizzas, pasta, and 5 bread sticks since I didnt have my cell phone to call. I ordered a bottle of soda and hot wings as well. He brought me 1 pizza, 1 bottle of soda, and hot wings the first time he showed up. Wheres the other pizza, pasta, and 5 bread sticks?? the second time he arrived, he brought me 1 pizza (same one from the first trip), wings (same one from the first trip), bread sticks, and cinnamon sticks. the third time the delivery driver arrived, he just had my pasta. wheres my other medium size pizza?? this is not that hard. I ordered it online. you would think they would get the order right. geez! General manager is a b!tch too. She wouldnt give me a refund back on my card, even though she heard of what happened, AND SHE TOLD ME THAT. Im never ordering from this place again. Im better off driving to the one in Towson.
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Jamie Miller
Man, I dont know what these other reviewers are trippin on, but good grief. All I see is a bunch of whining and boo-hooing. Dont let these whiny reviews deter you from going here for some solid chain pizza. The cooks in the kitchen can only put so many pizzas in the ovens at one time, so on a busy night, youre just going to have to deal with a wait! It happens sometimes! You will not starve. Be grateful you even have the luxury of ordering pizza on your little whims, because people in third world countries go days without food Anyway, my husband and I dined in. The place was sparkling clean. I dont remember the last time I saw a restaurant this clean. The waitress was friendly and provided excellent service. She was patient with our indecisiveness. We ordered the 2 for $20 special. The food was served piping hot, fresh, and delicious. Toppings were generous, and the cheese was ooey gooey.
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Shannan Rochester
This place is horrible. I lived in this area for little over 3 yrs and this is the only Pizza Hut that is in my area. Whenever I order wings from them I always get "salad bar" dressings with them. For 3 yrs I received a 3oz container. All of sudden I received a 2oz container. I spoke with the manager Jessica who couldnt do anything for me. Why are you a manger if you refused to help me or make the customer happy. Dont let me start on the fact that my order took 1hour 15 mins to be delivered, when the young lady who took my order told me 35 mins. This place is so unorganized. Save yourself a headache and get great service across the street at Seasons Pizza. I will not be ordering from this place ever again. Just horrible. No customer service and have a "I dont care" attitude.
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Becca Kennedy
I dont know how this place stays in business. Saturday evening, 6 PM, only one other table was occupied in the entire restaurant, which should have sent up a red flag. There were more employees than patrons. Restaurant was freezing, uncomfortably so. Ordered iced tea but was told they were out of lemons. Never offered refills on drinks. Food was okay but nothing special and it took forever for the food to be delivered to our table (keep in mind only one other table occupied, with two people). Decor is very dated, but Im not sure that would help attract more business. I think Pizza Hut has seen the last of this patron.
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Sheila Mel
When I call, they offer me the best deals even if it means suggesting to order my food online for a better deal. They know my usual order. They always serve me quick. One time I showed to pickup my order and all the team members just stared at me from afar for 10 minutes. I kept asking for help and nobody would come. All I wanted was to pick up my order. Usually they are not like this but nobody is perfect. I still order food from here (probably TOO often).
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Roy Littleton
Jonathan is the worst Manager you have my order i placed i was to;d 6.99 with any toppings i want i was over charged 3.52 per pizza and they left things off they came back again with the wrong the wrong stuff the second time and never brung me stuff i paid for this is not a place i will eat at again your customer service is the worst Jonathan needs to be fired from your company
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C Cobane
Put my order under wrong name, turned me away first time. Came back 5 minutes later calling the same number o calked to place my order and phone brgan ringing. Low and behold they put under some random name unlike my own and forgot marinara sauce for the breaddsticks that i specifically asked for. Poor quality food, poor service. All around terrible.
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earl dorsey
I order half and half And no sauce and it was cold and I live 1/8 mile way, it took 1hr 10mins. two get it,They said they take Of it ,But Then They send The Pizza 2 The old address,Wow!!!Finally got Our pizza ,totally Different In Pizza Satisified, But Dissapointed!!
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Andrew Annen
Went for the lunch buffet, pizza choices are the basics but spent alot of time waiting for them to refill the options. Waitress came by twice and seemed very uninterested in offering service watched her go to get peoples drinks 3 times before returning with mine.
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Sung Choi
Extremely slow service and delivery. Had to wait over an hour to get one pizza delivered and when it arrived it was cold. Called the restaurant and woman who answered the phone was very arrogant and was not apologetic. Will not order from this place again!
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Timothy Blaker
Todays visit was very good for a change, everyone there was courteous and went out of their way to make sure everything we needed was taken care of and the pizzas were phenomenal today.
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Dorothy Masamba
Very horrible customer service and serve raw pizza to people . They are not even apologizing for using Marias pizza website to get customer . Im dropping off their raw pizza now .
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Alex Ratushny
Horrible service. No one would acknowledge us at the counter waiting for a pick up. Slow. Go to another location. Also the pizza seemed old and reheated. Not very good pizza
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Stephen Banick
They said they dont deliver to my house which is 3 miles away. Then the girl on the phone hung up on me before I could place an order for pick up.
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Thomas Marcum
Everybody is right , the service is lacking, but when ever they do mess up they fiz it, even on delivery, just check ur pie before u leave
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rebecca hutchins
Service was excellent! Food was what you would expect from a chain pizza joint. But an hour later heart burn from hell hit!!
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Tristen Lyon
Ordered pizza online. Said 30 minutes. I call an hour later and told its been dispatched. Pizza never came.
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David Olsen
2 words: lunch buffet. 2 more words: dessert pizza. What are you waiting for? The buffet close at 1!
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KEVIN SANCHEZ
I placed the order and when i got there to pick it up. They tell me the order is not there..
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Tanya Ogbeide
Customer service was awesome amazing, Thanks Ms. Dagisha, sorry if I misspelled your name.
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Mike Crist
Any Pizza Hut with a salad bar is immediately better than the others.
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Lucky Weaver
Prices are a bit high compared to other pizza joints in the area.
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Amit Rahman
Horrible buffet food. They are cold and stale. Horrible service.
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A Private User
Aint no pepperoni. Aint no good service. Aint no atmosphere.