Address: | 421 S Duff Ave, Ames, IA 50010, USA |
Phone: | +1 515-268-0100 |
Site: | tacobell.com |
Rating: | 2.6 |
Working: | 7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM 7AM–12AM |
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Brennan Goodman
Boss wraps on point--now gone. You ask for no lettuce or tomato--now it suddenly appears. Asked for an authentic experience, got Cinnabons. Fire sauce, more like water sauce* (*water, tomato puree, jalopenos, vinegar, etc.) Ill be back again. 9/18/2016: Within the last two weeks, Ive got five times. One time, they informed us they were out of meat. Like beef, steak, chicken meat. All of it. We now start our order asking what theyre out of. Love the new orange slushie, will add one star to overall review for good slushie. Also Diablo is back, but out goes Verde so star-draw. (Update 12/6) Freeze Machine worked. Best Mystery White Airhead yet. Fantastic. But a few nights ago, the TBell was closed down for a security issue. We could only imagine the poor employees in a safe room while the police came. Speaking over the drive thru intercom, they said they were okay. Christmas miracle. 4 stars from 2. (Update 12/16) Came in, wow, fantastic food. Guacamole was amazing, whole chunks of tomato, onion. The service was friendly, just an all around great experience. Nice location, modern decor. Bumping up to five stars. (Update 12/18) Realized that a few days ago, I wasnt at Taco Bell, but Chipotle. Chipotle has 5 star, Taco Bell is back to 4 star. Still good. (Update 12/19) Went through drive thru with friend. Didnt get anything so no change to review. Guy on the other side of the intercom was "feeling just dandy." (Update 2/13) Was really looking forward to trying the new Naked Chicken Chalupa, a perfect way to begin Valentines. Nothing says more romance than eating a Naked Chalupa by yourself in the back corner of Taco Bell. But the fryer was broken. Heartbroken, I asked if I could get a blue freeze, matching the color of my relentlessly teased... stomach. They said theyd have to see if they could get it out. I had some medical advice if they couldnt. Now, Im sitting the back, made some friends and eating my grilled chicken burrito. Three star. (Update 6/22/17) Hi there Amigos, let me update you on my recent adventures to Taco Bell. Well, seeing that it is a steady eddy fast food joint, Ive gone back quite a few times since Valentines Day. Everything has been good so far, so we are approaching the four star range but theres been some slow service and a few confusing glances between our car and the black polo clad employees. However, anytime the wait gets a bit much, theres a healthy supply of cinnatwistas in the bag for us to assuage any hard feelings. Since Valentines Day, they have added a great new freezie, the Spiked Lemonade which mixed really well with the strawberry Starburst Freezie and paired nicely with a XXL grilled stuffed bean burrito. I wish the BBQ Chicken Chickstar would make a come back, same with the XL drinks. My friend (pictured below) now has to order two L drinks of Baja Blast. (Update 6/27) It was the first time I had been inside this establishment since that fateful Valentines Day. Even more significantly, it was the first time I stumbled into the bathrooms. And I was pleasantly surprised! It was clean minus two astray clear mint wrappers and the convincingly fake brick decor was nice. The smell was, well, I couldnt quite place it but it wasnt great but not offensive either. The biggest surprise happened right before I walked out with my food bag. Normally when you go through drive thru, apparently youre limited to two sauce packets per item. But inside, its a breakfast, mild, hot, fire, Diablo sauce utopia. I was honestly expecting sauce to be dispensed the way contraceptives are at a gas station: throw in a quarter and out comes packets. But it was the Planned Parenthood up in there and later, in the privacy of my home, I practiced safe burrito eating practices, two packets per item like God intended.
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Tim Shea
As a repeat customer, I must confess myself disappointed after my latest visit 2/23/14 ~ 11pm. Please if you (taco bell/ Sundance Inc.) are unable to serve even remedial food at this time of night, then close. after ordering a simple selection, and waiting 10 minutes in the drive thru, I received cold unappetizing food. the only words to describe my potato griller are "pasty" and "flaccid," which should probably never be applied to food....think about it. Pure incompetence behind the sliding, fogged glass window of the drive thru. I wish I could post a picture of a receipt, but unfortunately I never received one- which was the final mark that prompted this ranting review. How unfortunate. Good thing there are about 10 other taco joints in town. I never thought Id be a Taco Johns man myself, but here I am... Live Mas? Hardly.
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Kellina Murphy
Went inside to place a to go order. Staff was extremely friendly and talked on a more personal level than a cookie cutter routine. I had a fairly large order and they apologized for taking a bit of time but it was done perfectly in sync with me getting my drink and sauce packets so I had no wait time at all. Upon getting home and eating I found out that all of our food was made perfectly and not missing anything. One of the best parts of all was that I have NEVER had such fully portioned tacos and burritos, they were very plump and everything was hot and fresh as well. It was the best Taco Bell experience Ive ever had, and one of the best overall fast food experiences as well.
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Dawson B.
I love Taco Bell. This place genuinely makes me never want to eat at Taco Bell again. The food is fine by TBell standards but the service is so below par that it makes me question the entire franchise. Other chains would never allow a storefront to be this poorly managed. The staff is downright rude to customers, messes up orders on a consistent basis, and takes ages to get anything done. The first time I went to this store I ordered a taco 12 pack, waited over 40 minutes and only received 10 tacos. Other times I have tried to go late at night but they close 5-10 minutes before their stated closing time. This store should be either cleared out of all staff or just closed down.
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Ryan B
The worst. Went through the drive through at about 10pm one night. There was only a line of about 4 cars and it took 35 minutes to get through the drive through!! 35 MINUTES!! It is a single lane drive through as well so once you pull in you have no choice but to wait. This is absolutely unacceptable. I then made the horrible mistake of thinking this was just an off night, went a couple months later, and this time it took me 45 minutes. The sad thing is that everyone I have talked to has had the same experience. Pure incompetence. Avoid at all costs.
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Brianna Zimmerman
The last two times I visited Taco Bell, I was very unimpressed. One time waited over an hour in drive thru, people were actually walking back to cars to have them move so they could get out of the line for drive thru. The last time I was there, drive thru again, they completely forgot to make my order. After sitting there for a half hour, watching employees stand around, someone finally opened the window and asked if I had received my order. I replied, no I just have my drink. Took an additional 15mins to finally get my order.
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pewn master
This place sucks. Opens at 7 am? No. I went at 9:45 the other day and no one was even there. I guess they decided to not show up. I went the other day around 10 oclock and the lobby was closed and I waited 30 minutes for a god damn Baja freeze. When I called them out they said oh sorry its just me a trainee and the manager. WHAT KIND OF MANAGER HAS THREE PEOPLE SCHEDULED AT A TACO BELL IN A COLLEGE TOWN AT 10 OCLOCK?!? I really hope corporate sees this and makes some serious changes