Address: | 40737 US Hwy 19 N, Tarpon Springs, FL 34689, USA |
Phone: | +1 727-934-6847 |
Site: | mugsnjugstogo.com |
Rating: | 4.2 |
Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–2AM 11AM–2AM 11AM–12AM |
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Sherry DiCesare
I was really excited to eat here but became disinterested by the end. The food and atmosphere were great. The drink menu showed a special for Saturday night as "Jim Beam" 4 dollars. My husband ordered one on the rocks and the waitress asked him if he wanted the "special one" and he replied yes. When the bill came he was charged 6.25. The extra 2.25 was no big deal but he asked the waitress about it. She apologized and waved the manager to help her change the amount. The manager told her to come back to our table and inform us that the special was for mixed drinks only. Youre kidding me right. The manager never spoke to us but my husband states "thats fine but we wont be back.". The waitress relayed that to the manager who adjusted the bill but again avoided us. I have been associated with food service for most of my life. This is crazy. This isnt over a 2.25 overage. Customer service is so much more. I cant even believe there was a discussion regarding this. The response was tasteless and tacky. We were not well communicated with and would have still bought the drink if they had explained this to us. It sounds cheap on the restaurants part that they probably mix drinks with less alcohol and avoid serving on the rocks drinks for this reason. Now I had a bad experience but would have come back if it was a good experience not to mention that I know many people and wont hold back when talking about where to eat.
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Carly Creel
Last night a group of us, 5 adults & 4 children, visited this restaurant for our first time. It didnt take long to be accommodated although we were a large group. We were sat and waited ages to even meet our server. Finally, a server took our drink orders. Mostly beers for us adults & two frozen drinks for two children and two to-go cups for the younger two. Then we waited a long time before she ever came back to take our order. We were missing my childs meal, my fiancé was told they ran out of mugs and shed get him one when they had more. Never did. Food was good, but the service was unacceptable. Apparently our servers first night ON A FRIDAY. Says the manager who did comp our meal entirely besides drinks. We didnt have silverware or napkins while we ate. It was my first and last time Ill eat there. And it is unfortunate because I liked the food.
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Customer Service
We where so excited to finally have a mugs that was not over an hour away. Last weekend we where finally able to make it over to the Tarpon location. When the food was brought over to the table everything was just warm. And I asked for the wings to be wet and they came out normal. The manger came over to the table and asked if we would like him to re-heat the food in the microwave. I was so upset all I wanted to do was leave. I did a follow up call to the management on the Monday following our visit and I am still waiting to hear back from them over a week later. Very disappointed with the all around experience!
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Brandon Davidson
Every time I come in to mugs I always have had great service and a relaxing and enjoying time. Especially when Kristi and Molly are working, they are always on point with the service and pour the Best beers in town. They Always know the daily specials and always makes sure every customer is good with what ever they need. Best SERVICE AROUND HANDS DOWN AND THE BEST ENVIRONMENT!!!! GO TO MUGS ALWAYS A GOOD MEMORY AND ASK FOR KRISTI OR MOLLY!!!!!
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Todd Shaw
They charge like $5.99 for 5 wings and $10.99 for 10 wings. If you want 10 wings, sauced half one way and half another they charge you the $5.99 price x 2 as opposed to just making it free. Somehow there is an additional cost for doing so that warrants a charge-up? That is literally the dumbest policy Ive ever heard and warrants a one star review with NO return. Service was pretty poor too and our waitress was far from "hospitable".
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brianna randazzo
Stopped in on Saturday night 9-17-16. Place was super busy. We were greeted as soon as we walked in and were told we would be seated very quickly. The manager ran and grabbed 3 waitresss and had the table cleaned off and swept in 1 min. Waitress was great and attentive to our needs. The Manager stopped at our table after food was brought out and asked if everything came out how we wanted it. We will be back! Great boneless wings!
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Chris Mioduszewski
Thought I would check this place out in a Monday night, the boneless wings were juicy and tender and a large variety of tasty sauces to choose from, I sat at the outside bar and the customer service ( the bartender Nichole and the manager Josh praytor) was excellent very intentive then I had the pleasure to meet Kristi and she was delightful very personable and interactive it was a all around great experience definitely will be back
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Ryan Nichols
Amazingly beautiful bartender. She has bleached blonde hair. Wore blue eye shadow the day me and my little cousin went. And she was on it. Never had to ask for a thing she just knew what we needed. I am newer to the single scene so everytime she was at the table i tried to talk which we did but. I kept getting lost in her eyes and smile. I wish I remembered her name. I will go back next time im in Tarpon.
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Brian Brenhoch
Great venue with live entertainment! They have a wide food selection with many unique items as well as well known favorites! Their wings are HUGE and the filet tips are amazing! Service with a smile always. You need to go check this place out if you havent been! If you get lucky enough to visit on a day when Kristi he bartender is working take good care of her shes THE BEST!
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Nicholas Houllis
The place was busy but the service was exceptionally slow even given that. On top of that they charged me 10.00 a glass for a tiny Jameson on the rocks, seriously it was. Glorified thimble the drink itself was like six and change and they tacked on 3.00 for rocks. I wouldnt recommend this place, their are literally 100 more reasonably priced and better staffed options near by.
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Valerie Dorn
Since I have relocated to Tarpon Springs I have fallen in love with Mugs N Jugs ,the atmosphere, welcome felling, the waitresses are on point even with the call in orders for drlivery and pickup the guy that delivers is always friendly with a nice smile (handsome too)and last but not leadt the food is delicious hot and fresh~Everyone needs to try Mugs NJugs in Palm habor~
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Joyell Debernardi
Mugs and jugs in tarpon springs is lying phonies. They sell you a ticket to be guaranteed a table to watch the biggest fight and you get there and no tables. No one wanted to assist. Left you standing there looking like an idiot until you asked several times. No resolution except money back and you have to leave. Ridiculous! Will never EAT there! Liars! Thank you!
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Gina Cater
LOVE LOVE LOVE this restaurant!!! I just wish we had one a little closer, as it is a bit of a drive for me. The wings are HUGE and amazing! They are hands down the best I have ever had anywhere! They have a wide variety of items on the menu to choose from and the service has always been the best!! I will definitely be visiting this place again!