Koto Japanese Steak House

Reviews 4

YY

YY Chen

To Tytiyana Wheeler and all the viewers in this website, I feel it is very necessary for me to defend myself. I am the server that Ms Wheelers described as "Horrible" but she cant even find a detail of what kind of horrible service she received that she can write about. So now let me tell everyone what is the truth. It was on Friday night, Ms Tyriyana Wheeler and her friend were sat at my table with 7 other customers, they ordered Sherry Tamples with extra cherries and extra grenadine to drink, Spider Roll without caviar as appetizer and 2 Hibachi Dinners. They were greeted by me with smiles, their drinks with special requests were served quickly and correctly and they never have a chance to see the bottom of their glass because the timely refills I offered. Right after everybody gave their dinner orders, everone was served with a soup and a ginger salad as quickly as within two minutes. After Ms Tytiyana Wheeler drank her soup, she asked me to take her salad away and give he another soup instead, and I brought it to her right away. Their Spider Roll was served before their dinners and they ate them all. Right at the moment the chef arrived to their table and ready to cook, Ms Tytiyana Wheelers friend wanted to change her order, she wanted No Noodle but Extra Fried Rice, and then Ms Wheeler wanted to change hers too, so I talked to the chef who is right behind me at the table about the changes, he went right back to the kitchen and came out with extra rices then he started cooking. During the cooking and eating time, I constantly went back to check on table every few minutes and ask Everyone like "Hows everything so far?" " Hows the food taste?" , and the responses were POSSITIVE at all times. Yap, possitive response from Ms Wheeler and her friend too! When theyre done eating, Ms Wheeler ask for togo boxes for leftovers and Yumyum sauces togo which they got it rightaway. And all these times they were served by me with smiles on my face and friendly tone of voice. . Now come to pay points, Ms Wheeler wrote a BIG "0" on tip section on her credit card slip, so I figured there might be something wrong at this visit and I am possitive it wasnt my services. So I asked them again "Hows everything tonight?" They answered " It was good." Then I asked " Hows my service tonight? Did I take good care of you ladies ? " . They answered " Oh, you did great, service was good" . Then I showed them the credit card slip they just signed with big "0" tip and ask " So the service was good like you said , why you dont want to take care me? ". And thsee following words poped out quickly from Ms Tytiyana Wheelers mouth " I HATED the food! ". WOW, what a dramatic turn on that !!! So I told them if there was something wrong with the food or they dont like it they could always tell us at the beginning or ask for a manager at the end to solve the problems , so they asked me for my name and ask me to get the manager for them. I sent them our manager, and he refunded Ms Wheelers dinner despite the other 7 customers at the same hibachi table enjoyed the exactly same food so much and taking the leftovers home as second days lunches. Remember this part, Ms Wheeler and her friend asked for boxes too! After Ms Wheelers bill was adjusted and refunded, I handed her the new credit card slip and walk away to give her privacy to sign, and she wrote a big "0" on tip again after her problem was addressed and solved and just left quickly. Now she left this review after she left the restaurant saying the sevice was "Horrible" , I must step up and tell everyone the truth that Ms Tytiyana Wheeler tried to hide and tried to misdirect our customers, trust me, some people are good at this kind of misbehaving.

SA

Sarah Skirpan

I had always heard good things about this place but had never been. My friend suggested we go tonight with two other people. We made reservations for 830 ( it was a later than we wanted but the only available time ). We arrived right on time at 830. They asked if we could wait a little before they sat us. We agreed and went to the bar and got a drink. They finally sat us about 10 minutes later. Everything up to this point was fine .... We sat at our table for TWO HOURS before the chef came over to start. At one point I got up to find the manager to ask what was going on. A waiter approached me and asked if I needed help. I explained it had been two hours since we were seated and did he know if we would be starting soon. He told me they only had two chefs working tonight. It didnt really make sense to me to make a reservation if Im going to wait two hours..and why would they only have two chefs working when clearly it was a busy night. The reservation was made ahead of time so they knew we were coming and I would assume they knew the other people were coming since they too had reservations ..? The waiter told me he understood it was a long wait and he would send the manager over. Finally at 10pm the chef started. The food was good and the chef was entertaining. The manager never did come over .. And the food only took 25 minutes. So we basically sat there for two hours waiting .. Then it only took 25 minutes for the food. And to top it off, the manager that was too busy to come stop by the table, was at one of the other empty tables with his shirt untucked, headphones on, cooking food for himself. Maybe it was just an off night, but my first experience here was not the greatest.

ST

Stephanie Ord

Every time we come here, the service is very sub-par. I dont even know why we keep coming back. It has to be because the food is good. This past time we dined, we got a distasteful sushi roll. When we asked for it to be taken off the bill, she said that wasnt possible, that we could only exchange it for something else. When she came with the new dish, it had a long black hair in it!!! Im in the process now of trying to have it removed from the bill. Ill update later. THIS PLACE SUCKS!! UPDATE: they actually did take the sushi roll off the bill. I showed the waitress the dark hair in the roll, and told her it couldnt have been any of ours, as we all had light hair. The waitress said nothing, took the plate, and brought the bill. No apologies, no anything. Id at least expect the manager to come to the table to speak with us. Hopefully theyve gotten rid of the previous manager. He was an obnoxious jerk. Very poor restaurant, overall. Id realistically give it zero stars

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Angelina Kourgelis

If I could give them negative 5 stars I would. To start of I get sat next to loud immature 10 year old boys screaming and behind us was a group of drunk 30 year old men. The manager wouldnt tell them to do anything and are waitress said something to him that everyone was uncomfortable. So I decided to go up and complain because I couldnt have a conversation with my friend who was sitting next to me thats how loud it was. This manager actually talked back to me and said "i am an adult" like what is that supposed to even mean? lmk. Then after 15 minutes he finally told them to quiet down. That didnt even work. Next, the actual hibachi chefs were drinking on the job right in front of us. Spilling alcohol on the food. But worst of all the chefs were cooking RAW chicken on top of the noodles. This is such a health risk. I am so surprised they havent gotten shut down yet.