Santa Fe Mexican Grill - Newark
| Address: | 190 E Main St, Newark, DE 19711, USA |
| Phone: | +1 302-369-2500 |
| Site: | santafemexicangrill.com |
| Rating: | 3.8 |
| Working: | 9AM–10PM 9AM–10PM 9AM–1AM 9AM–1AM 9AM–1AM 9AM–1AM 9AM–11PM |
Location
Photos 100
Reviews 13
A
A Private User
The manager who apparently is the owner with his brother was the WORST manager I have EVER had to come in contact with and I eat out atleast twice a week. We brought the groupon because this location is close to our girls school weve been here before and the food was fine. Its a walk in restaraunt with a bar. Casual dining. We decided to have a picnic today and figured wed use our groupon. After ordering and having items vital to our order NOT available, the waitress informed she wasnt sure that the groupon was valid for take out. She went to the manager and at this point he came out and explained that hed make an exception but for future reference its for dine in only. I was un happy with his tone but he walked away before I could respond more than thank you. As I explained to the waitress my distaste he came back out showed me where it said reservation needed and that it should have been OBVIOUS, he tapped me on the shoulder when it was clear I was going to respond and he said he had to get to something and walked away. I will NEVER EVER do business at a place where MANAGEMENT/OWNERS are rude to customers! Ive had better and quicker service at tacobell!
KA
Katie Minker
Ive gone there twice with my kids, we always get sat in a back corner and service for us is considerably slower than diners without children. Today I alone brought my 3 daughters for my oldests birthday and when it was time for dessert it took about 40 minutes for a crepe with whip cream to get to the table. The children became restless and instead of hurrying my dessert, the manager told me to contain my restless children... we came for one thing, to eat and I expected to be fed in a timely manner but clearly only drunk college kids get their meals and drinks on time.
AM
Amana Choudhri
Nice little Mexican restaurant right next to UD campus. While other restaurants on the same street were pretty busy during lunch time, this one was relatively empty. Chips and salsa were delicious, the chips came out nice and warm. Enchiladas and fajitas werent so bad either. The manager wouldnt accept the check in offer. He said that it was put on the app without his permission. Im surprised that he wouldnt accept is anyways. Overall, everything was pretty standard. Id come here again only because its one of the few places on Main St. that serve enchiladas.
TA
Taylor Davison
My experience here was awful! I was carded once given my drink and was having a great time. Then the so called bouncer found it necessary to walk over to my table and card me again, he then kept my ID said it was fake and would not return it to me unless I called the cops. He would not tell me what was wrong so I had to call the cops and wait there for an hr while this guy was asking me questions. So once the cops finally came and told them my ID was real and gave it back to me the bouncer nor the manager apologized for wasting my time.
BE
Becky Mealer
We always have this place delivered and i love it. With that being said i am disappointed. I ask for chips on the side for my nachos because i knew by the time they got here and i was going to eat they would be nasty. I have order it this way several times and never had a problem. Well the chips were in the nachos instead of the side. When i called to complain the girl kept saying we were confused by that. She said we were going to call you but just didnt. So i spent $15 on something that is now not edible. I am very disappointed.
NI
Nick Hopkins
Went to enjoy some food, which was very tasty. HOWEVER, The wait staff rung my card through, but never brought back the card. The "manager" looked for the card and could not locate it. We explained that we would just like to leave and cancel the card but she insisted she take the number down so if they found it. We explained that we would just like to leave after waiting the 40 minute for them to attempt to locate the card. The "manager" said we had an attitude and didnt like the tone we took with her. We will not be returning.
GA
gaia 3465
The tamales were insanely good, but I doubt Ill be back. The service was rude...even if it was busy (which it didnt seem too insane), it felt like our waitress just forgot about us at some points. She seemed grumpy when she did stop by. We ordered a ginger beer at the bar when we first walked in and, while we should have asked if it was non alcoholic, the bartender didnt say at all and we only found out once he gave us the rest in the bottle. We bartend/serve and felt that was really irresponsible.
KE
Kevro Drunkins
Food was actually really good, but the service was awful, we started out with nachos, ordered sour cream after it came with none, it got to us after we finished the soggy mess that was the nachos. Werent given napkins until we flagged down a bus boy, had to ask twice for silverware, our food arrived and 5 minutes went by before we had utensils to eat with. Everyone besides our waiter were just standing around talking during all of this, while he ran around like a chicken with his head cut off.
GA
gary hendrixson
We had a group of 9 teenagers for a birthday party and the reservation got a little mixed up from the place we made it through. Even though it was a very busy Saturday night the manager, Matt, made it happen and the service was fantastic. Very impressed with how they were able to accommodate such a large group on basically no notice to no fault of their own. The kids enjoyed the food and atmosphere. Thanks again and we will definitely be back and recommend Santa Fe to others. Thanks again.
BR
Brett C
The food was awesome! My wife loved her chicken enchiladas and found that the mexican rice was exactly what it should be. I had vegetarian fajitas (to max out the veggies but I added steak) which had mushroom, squash, zuchinni, onions, and tomatoes. It was just delicious! Everything tasted so home-made, natural, and fresh. I added a mango/passion fruit drink which is fresh made from the fruit - yummm! Service was pleasant and we will be back.
AM
Aman Sharma
Terrible. I used to live in Arizona and know quite a bit about Mexican food so I can say with certainty that this restaurant is an abomination unto the Lord. I ordered a chimichanga and it tasted like a school meal. Not even the hint of salt in anything and even after several attempts to procure salt from a waitress, it never came. Also the chips tasted burnt. Overall, a horrible experience.
MA
Matt Benedict
Used to go here a few times a month, but our past few visits have resulted in highly watered-down drinks. Made the final decision to stop going here after we found a long-curly dark hair in a drink, asked to get a new one, they never sent a replacement and still charged for the hairy watered down drink. When the bill came, we confronted them about this, not a single apology was made.
KE
Kevin Clark
Saw online that they open at 9 so we walked there and arrived after 9 but the sign on the door said open at 10 so we ran some errands and waited around for an hour. Finally 10 came around and when we got there they guys said oh sorry we open at 11. Print another piece of paper and change one number online to reflect accurate information PLEASE. Ruined my morning, so ridiculous.
