Address: | 13762 Colorado Blvd, Thornton, CO 80602, USA |
Phone: | +1 303-457-0216 |
Site: | pizzahut.com |
Rating: | 2 |
Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–12AM 10AM–12AM 10AM–11PM |
BR
Brad Schroeder
Long time customer since it first opened, usually pretty good, but this last Sunday I ordered for take-out, and the girl at the register said that one of my pizzas was "missing", and she was looking for it. She walked around the back for a minute, then came back to the front and helped other customers. In the meantime, another girl came up and they talked about forgetting to make one of my pizzas. I walked up and asked what was up, and the girl said she "was still looking for it." Do I look stupid? After another 30 minutes my second pizza was "found." Terrible customer service. Why not just be honest and offer to throw in a soda or cheese sticks or something for the inconvenience? I blame ownership/management for hiring these idiots and then apparently not training them in customer service and honesty, or if they did, not following up to make sure its working, e.g. checking these local reviews and addressing the issues. Also almost got hit by one of their drivers blowing through the stop sign by the shop last year on my way to King Soopers. Youve lost a customer Pizza Hut, not that anyone there will give a crap.
AS
Ashley Ramirez
The food is great, but the workers are not. Ive ordered a couple pizzas and the first few times were fine, but as soon as I started ordering them in the afternoon, things got bad. I called at 9:00 p.m once and was put on hold for 30 minutes. They finally picked after the second try (had to wait another 10 minutes) and I complained about how long they made me wait. The girl hung up on me. The second time, I called at around 9:30 and it took maybe 20 minutes for them to answer this time. Better than last time, but still. After 15 minutes, they called to say they didnt have stuffed crust. Wow I was already at the parking lot. You couldnt have told me earlier? I ended up canceling my order and was very sad. I was really looking forward to eat that pizza. I kind of hate this Pizza Hut and Im thinking about not ordering from there anymore. You ruined my day two times already, youre supposed to make it better! Im leaving you guys for dominos. Bye
KA
Kathy McClure
There have been several occasions where this store has missed the mark but we keep ordering from them because its the only place close to our business and pizza is easiest to feed a group. This last one I ordered 7 pizzas and some sides 3 hours in advance and the order still didnt get put into the oven until 10 minutes after it should already have been delivered. No one at the store will ever answer so the call always bumps to the corporate hotline who just say "well Im not in the store so I dont know why its late". When the pizza was finally delivered the driver didnt even have a receipt to be signed so we had to write it on computer paper. Never heard from the store. No apology. We will stick to other places from now on.
KA
Katie Call
I have only ordered from here twice and I can guarantee if I do it again it will not be for delivery. Both times I had to call asking for the status of the order because it was 20 minutes after the estimated time. They take a phone number but dont bother to make a courtesy call. Both times the pizza has been awful and a total waste. Normally I like Pizza Hut but this location is awful.
DU
Dustin Henderson
You are better off going next door to King Soopers and getting a frozen pizza. Over priced under cooked cold pizza. Asked for 1/2 BBQ & half buffalo wings - they just mixed the sauces together and just put it all in one bowl. Medium is the size of a small and larges are the size of mediums - expected a lot more for my 50 dollars. Never again!
MO
Monica Pemberton
gross. I took my son there for his pizza today and saw that not only were NONE of the people preparing food wearing gloves but they were putting their bare hands in the food and using them to spread the topping on my sons pizza. I chalk this up to poor training by the management. This health hazard really should be dealt with by management.
LE
Levi Johnson
Worst pizza hut ever. Every time I order from here there is something wrong. I have given this store way to many chances over the years and it never gets better. Tonight I order a carryout online and it said it would be ready In 15 min i showed up 20 min later and they have not even made my pizza yet. I would avoid this pizza hut.
WA
wavy gravy
Ive ordered here sence I moved into the house right down the street from it. They take 2 hours more then half the time when it says 50-55 min. i wanted a bbq pizza they sent me a cheese pizza with bbq suace on it. And one time they didnt want to make my order so they sent it to a further away pizza hut..... good job guys
LY
Lyndsey Stark
They forgot my Cinnamon Sticks, our order of chicken wings was cold (to the point of not being able to be reheated and being unsafe), and my pizza was on a messed up crust because "we ran out of large crusts so we stretched out a medium". . . . .at least the delivery driver was really nice.
AN
Anii Maher
They were severely understaffed, which as an ex fast food worker I understand is extremely stressful. They handled it beautifully and even threw in a cookie. THANK YALL SO MUCH BLESS YOU GUYS I LOVE YOU
DE
Demiree Alexandra
I have ordered here a few times now and it was a complete waste of my money. The pizza might as well be called "Charred Pizza" it seems to be their special every time I order.
DE
Denise Tomsick
Dough wasnt cooked. Too much sauce. I will never order from here again. Buyer beware there are lots of reviews about the pizza being undercooked.
JA
jason brown
Waited an hour, got the wrong pizza and it was so dried up, with shriveled up toppings... it was unedible. Worst pizza i have ever seen.
RO
Rob Scott
Not bad but I dont like Pizza Hut as well as Dominoes anymore. Nice location but a bad company compared to better competition.
DA
David Flaherty
Regular order and a regular output. Nothing special about it, but by no means a terrible experience.
DA
Dan Hoss
Its a better than some worse than others but its a pizza hut so what do you expect
KO
Kobe chou
Slowest delivery ever sometimes its early and I love that slowest delivery time
BO
Bob S
Omg. Cold, wrong order, ended up going in..still got wrong
T
T Burnett
Place just sucks. Better off going elsewhere
BR
Brice Carpenter
65 min for a delivery on A Sunday night? Hmmm
LU
Lucas Siqueira
Nice pizza and amazing workers!