Address: | 4920 S Yosemite St, Greenwood Village, CO 80111, USA |
Phone: | +1 303-721-6655 |
Site: | locations.einsteinbros.com |
Rating: | 3.1 |
Working: | 5AM–5PM 5AM–5PM 5AM–5PM 5AM–5PM 5AM–5PM 6AM–4PM 6AM–3PM |
WI
Will Arbaugh
I have been patient and understanding of the Caribou coffee buyout and transition. I have accepted the fact that I will never again taste "Autumn Blend". I have accepted the changing decor. I dont fear change...as long as the change is actually for the better. My last three visits have finally broke me. If a business cant get something very technical right I dont blame them, but the last three times with different crew people I have asked for something so very simple it has dumbfounded me each time they have gotten it wrong. I have asked for nothing huge...just CREAM CHEESE ON THE SIDE, PLEASE. Its not outlandish. Its not difficult and EACH TIME they cant get it right. The one time that made me realise this business is is dire trouble was when the gentleman preparing it literally asked me, "So, wait...i want to make sure I get this right because it sounds weird...you want salad dressing and cream cheese on your bagel?" "No, I just want cream cheese ON THE SIDE." "Oh, ok. I knew that sounded wrong." There was a bright momwnt there when I believed the employee would actually fulfill my request because we had just discussed it, but NO. If you get that wring once Im forgiving, twice I start getting wary, three time and youve lost my business because you cant get something so simple right. Half your business is the cream cheese...putting it on the side shouldnt be so hard.
TA
Tasha Elliott
Ive been going to this location for five years now and Im still not sure these people know how to run a business. When theres a lot of people in line on a Saturday, obviously plain bagels are popular. When I order one- thinking Ive "saved my spot" so to speak- only to wait TEN MINUTES, for the employees to give away EVERY ONE OF THE REST OF THE PLAIN BAGELS TO PEOPLE WITH BAGEL BOXES. I do NOT believe this is okay, if I were behind those people ordering boxes, its first come first serve so I would not be frustrated! But to be ahead of them by several people, forced to wait ten minutes as they give my order away- is not how you run a business. I ordered a plain bagel with one type of smear. It was not a sandwich or anything that took a few minutes to make. I wont be going to this location again, as this has happened several times... But after being made to wait so long, never again!
LI
Lisa Jones
I come to Einstein Bros for one reason: pumpernickel bagels. Pumpernickel isnt a kind they keep a lot of on hand so if I come by in the afternoon, theyre always sold out. I was lucky to be able to swing by this morning and snag one. Okay, I got two. Both for myself. I always have them put the smear on the side because when they put it on for me, they really cake it on. Some people love a really thick layer, but I prefer a little less. The parking lot can be obnoxious; it shares a parking lot with King Soopers plus several other stores. There is 20 minute parking tucked away on the side though. This store is always relatively clean. Ive never been overwhelmed by the customer service but Ive also never been offended by it either. Its just a good place to pop in for a bagel (or bagel sandwich) every now and then.
AN
Anne Taylor
I deliberately went in the day prior to my order needing to be ready and placed my order to picked up the following morning early am, as well as paid at that time. I get to the store the following morning and my order is not ready as well as incorrect. The guy pretty much shames me in front of all the customers that are there for me wanting my order on time. He tells me someone didnt show up for their shift ( NOT my problem), yet he is making me feel bad and doesnt care that my order is right. I feel like I should get a credit or gift certificate or something as well as an apology. The guy was quite RUDE. I will not be using that store again unless I receive a sincere apology. VERY BAD customer service!
DA
Daydree Wilson
Absolutely appalled! First I walk in and Im not even greeted! The lady helping me, long black hair, braided pig tails just stares at me and Im just sitting there like "are you ready?" She shakes head ? I would think she was having a bad day, but this is not the first time Ive been in and she continues to take her anger out on customers! She should not be working. With the customers if shes going to treat people the way she did me! I would say she needs to just work on food but her finger tips were extremely dirty, skin falling off and I would never have her make me a sandwich! i love your bagels, but itd really not worth the trip if Im going to feel mistreated .
TI
Tim Grayson
Had a coupon, first employee checked it out and said ok, pick your bagels. We did that then the register person tried to tell me the coupon only worked on Wednesday. It was Wednesday at the time and the coupon didnt even say that. Much arguing later they refused to honor the coupon. What a waste of time.
JE
Jennifer Luby
The staff is friendly, accurate quick and efficient. Plus the food is excellent, always fresh and well prepared. Almost every morning on my way to work I order a hot vanilla hazelnut coffee and a nova lox on an everything bagel with garlic herb cream cheese, arugula and cucumbers slices added. Delicious!
MA
Matin Rahman
Ive been coming to this bagel place for many years and had a great experience. The Current management has brought the standards to an all time low and have raised the bar in incorrectly fulfilling the orders as well as rudeness. This is so very unlike Einstein bagel staff.
AN
Andy Laarsen
I wanted to throw up when I saw one of your employees stick his finger up his nose and the pick up a bagel from the toaster. I threw my lunch away and left. Will never go back to such a disgusting place. Matter of fact I will call the health department in the morning
OP
OP AF
Friendly but forgot my side and my pickle with my Turkey Bacon Avocado sandwich. I spent money on something I never received. How hard is an order with 3 items to get it correct? Guess pretty hard for this store. Will go to the Einsteins off Arapahoe going forward
JE
JesusRose FromTheGrave
Really disgusting!!!!! The bagels are old and extremely stale!! Every time I have come here the bagels are old and expired you can taste it and see it! I wont be coming back because its been consistent and I cant stomach it anymore
AU
Audrey Smith
Had a valid coupon and one employee said it was fine another said it wasnt. The coupon was good and they said they wouldnt take it. Very embarrassing and bad experience.
JA
Ja va
didnt toast my bagel. forgot my topping. got upset at me when i asked for a "to-go order" instead of phrasing it as a "take out order." I get it they are busy, so 3 stars.
MA
Matt Chida
I dont understand why every time I come in there are never any everything bagels available. We usually eat there around 9-10. Other than that it is a good place to eat.